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- Tasks: Support customers with technical solutions and deliver engaging product demos.
- Company: Join KnowBe4, a leader in Human Risk Management and AI-powered security.
- Benefits: Enjoy bonuses, tuition reimbursement, and a fun, modern work environment.
- Other info: Opportunities for career growth and a supportive, inclusive workplace.
- Why this job: Make a real impact in cybersecurity while growing your skills in a dynamic team.
- Qualifications: 2 years of college preferred; experience with IT security concepts and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against deepfakes and emerging AI-powered threats. We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective; it requires us to protect our people, our data, and our planet.
The Snr. Sales Architect is responsible for providing technical support to prospective customers by resolving customer questions and recommending technical solutions, or collaborating with Tech Support and Product Management for complex technical issues. This position will be responsible for conducting live product demonstrations over the phone, via webinar, and face-to-face where applicable. In addition, this position will be charged with working through advanced deployment strategies for KnowBe4 products.
Responsibilities
- Provide pre-sale technical support for major prospective customers to answer product questions
- Provide technical product information and procedure expertise to large enterprise customers
- Collaborate with the sales team to prepare and deliver training for KnowBe4 products to prospective customers
- Provide in person, telephone, or web-based product demonstrations as requested by clients and/or Sales
- Attend various events, e.g. Trade shows, etc. to generate new business opportunities
- Provide technical expertise for Request for Proposals (RFPs) to sales team
- Provide detailed feedback and observation regarding product performance and usability to the Product team based on customer feedback and interaction
- Responsible for developing and maintaining strong working knowledge of KnowBe4 products, services and training materials
- Drive customer interest through platform education
- Communicate directly with prospective customers or end-users to gather details as needed to fully define issues or new requirements for product issues
- Effectively articulate the value proposition associated with KnowBe4’s products and services
- Recommend business solutions considering customer needs and KnowBe4 interests
Minimum Qualifications
- A minimum of 2 years in college preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Can demonstrate integrity, accountability, respect and commitment
- Motivated, energetic self-starter
- Statistics driven business professional
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment.
Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.
Snr. Sales Architect (Position located in London, England) employer: KnowBe4, Inc.
Contact Detail:
KnowBe4, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Snr. Sales Architect (Position located in London, England)
✨Tip Number 1
Get to know the company inside out! Research KnowBe4's products and their impact on human risk management. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your product demonstration skills! Since you'll be conducting live demos, rehearse how to present KnowBe4’s solutions clearly and confidently. Use mock scenarios to simulate potential customer questions.
✨Tip Number 3
Network like a pro! Attend industry events or webinars related to IT security. Connecting with professionals in the field can open doors and give you insights into what companies like KnowBe4 are looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the KnowBe4 team and ready to contribute to our mission.
We think you need these skills to ace Snr. Sales Architect (Position located in London, England)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Snr. Sales Architect role. Highlight your experience in IT security and any relevant technical skills that align with what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect how you’d communicate with clients.
Highlight Your Technical Expertise: Don’t forget to showcase your technical troubleshooting abilities and familiarity with tools like Gmail, Google Docs, and MS Office. We want to see how you can bring your tech-savvy skills to the table, especially in resolving customer queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at KnowBe4, Inc.
✨Know Your Stuff
Make sure you have a solid understanding of KnowBe4's products and services. Familiarise yourself with their Human Risk Management solutions and be ready to discuss how they can help organisations tackle cyber threats. This will show your genuine interest and expertise during the interview.
✨Practice Your Demos
Since you'll be conducting product demonstrations, practice delivering them smoothly. Use a friend or family member as your audience and get comfortable explaining technical concepts in a clear and engaging way. This will help you feel more confident when showcasing the products to prospective customers.
✨Prepare for Technical Questions
Expect to face technical questions related to IT security and troubleshooting. Brush up on common issues and solutions within the field, and think about how you would approach resolving customer queries. Being able to articulate your thought process will impress the interviewers.
✨Showcase Your Communication Skills
As a Snr. Sales Architect, strong communication is key. Be prepared to demonstrate your verbal and written skills throughout the interview. Whether it's discussing your past experiences or answering questions, clarity and professionalism will set you apart from other candidates.