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- Tasks: Support sales by providing technical expertise and resolving customer issues.
- Company: Join KnowBe4, a leader in security awareness training with a fun and inclusive culture.
- Benefits: Enjoy bonuses, tuition reimbursement, and a relaxed dress code in a modern workspace.
- Why this job: Be part of a dynamic team that values transparency, growth, and making a real impact.
- Qualifications: A technical degree or experience with Google Docs and MS Office is preferred.
- Other info: Remote work options available; must be able to work independently.
The predicted salary is between 36000 - 60000 £ per year.
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
The Sales Engineer is a vital member of the Sales team having primary responsibility for providing pre-sales technical support to prospective customers for all KnowBe4 products as well as eliminating technical impediments to their purchase and adoption. This position will help identify key customer requirements and position KnowBe4 products as they meet those applicable requirements. In addition, the Sales Engineers will collaborate directly with other business units such as technical support to address complex technical issues.
Responsibilities:
- Investigate and document technical issues and communicate findings to their team, prospects, or clients as required.
- Communicate directly with prospective customers to gather details to fully define technical issues or customer requirements, focusing on the SMB space.
- Help to create brand awareness for KnowBe4 products within the assigned territory and/or region.
- Establish relationships with partners, prospects and existing clients in support of the Sales teams’ objectives and engage and leverage corporate resources, abilities, budgets and personnel as appropriate.
- Address technical issues that are impeding the closing of sales opportunities.
- Work alongside the Sales team to implement and manage technical proof-of-concepts (POCs) for prospective customers.
Minimum Qualifications:
- 2 year degree or technical degree preferred.
- Experience with Gmail and Google Docs.
- Experience with MS Office (Word and Excel).
- Excellent verbal and written communications.
- Highly organized and result-oriented.
- Excellent time management and organization skills.
- Can demonstrate technical troubleshooting and analysis ability.
- Can demonstrate integrity, accountability, respect and commitment.
- Strong collaborative and teamwork skills.
- Must be able to work with minimal supervision.
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment.
Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.
Sales Engineer (Position located in London, England) London, United Kingdom employer: KnowBe4, Inc.
Contact Detail:
KnowBe4, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Engineer (Position located in London, England) London, United Kingdom
✨Tip Number 1
Familiarise yourself with KnowBe4's products and services. Understanding their security awareness training and simulated phishing platform will help you articulate how you can add value as a Sales Engineer.
✨Tip Number 2
Network with current employees or industry professionals who have experience in sales engineering. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your technical troubleshooting skills and experiences in detail. Be ready to share specific examples of how you've resolved complex issues in previous roles, as this is crucial for the Sales Engineer position.
✨Tip Number 4
Showcase your communication skills by practicing how to explain technical concepts in simple terms. This will demonstrate your ability to connect with prospective customers and address their needs effectively.
We think you need these skills to ace Sales Engineer (Position located in London, England) London, United Kingdom
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Engineer at KnowBe4. Highlight your relevant experience in technical support and sales in your application.
Tailor Your CV: Customise your CV to reflect the skills and qualifications mentioned in the job description. Emphasise your experience with Gmail, Google Docs, and MS Office, as well as your communication and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for security awareness training and your understanding of KnowBe4's mission. Mention specific examples of how you've successfully addressed technical issues in previous roles.
Showcase Your Technical Skills: In your application, provide examples of your technical troubleshooting abilities and any relevant certifications. This will demonstrate your capability to handle the technical aspects of the role effectively.
How to prepare for a job interview at KnowBe4, Inc.
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of KnowBe4's products and services. Familiarise yourself with their security awareness training and simulated phishing platform, as well as any recent updates or features. This will help you demonstrate your technical knowledge and show that you're genuinely interested in the role.
✨Prepare for Technical Questions
As a Sales Engineer, you'll need to showcase your technical troubleshooting skills. Be ready to answer questions about common technical issues and how you would address them. Practising problem-solving scenarios can help you articulate your thought process during the interview.
✨Showcase Your Communication Skills
Excellent verbal and written communication is crucial for this role. During the interview, focus on clearly articulating your thoughts and experiences. You might also want to prepare examples of how you've effectively communicated technical information to non-technical stakeholders in the past.
✨Demonstrate Team Collaboration
Since the role involves working closely with sales teams and other business units, be prepared to discuss your experience in collaborative environments. Share specific examples of how you've successfully worked with others to achieve common goals, highlighting your teamwork skills and ability to build relationships.
