Customer Success Architect (Position located in Leeds, United Kingdom) New Leeds, England

Overview

Customer Success Architect (Position located in Leeds, United Kingdom)

Leeds, England

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we are redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day engaging and purposeful.

Responsibilities

• Serve as the technical expert and trusted advisor to customers throughout their lifecycle.
• Collaborate with Customer Success Managers (CSMs) to understand customer goals and develop tailored solution architectures.
• Lead technical discovery sessions to identify customer requirements and map them to platform capabilities.
• Assist with onboarding, implementation, and optimization of the platform, ensuring successful adoption.
• Provide hands-on technical support, troubleshooting, and guidance on best practices.
• Conduct regular technical reviews and health checks to ensure customers maximize the platform\’s potential.
• Advocate for customer needs by collaborating with Product, Engineering, and Support teams.
• Develop and deliver training materials, documentation, and knowledge base articles to support customer enablement.
• Stay updated on product enhancements and industry trends to provide cutting-edge solutions.

Minimum Qualifications

• 2+ years of experience in Customer Success, Solutions Architecture, or Professional Services roles, preferably within a SaaS environment.
• Strong technical background with expertise in APIs, cloud platforms, security solutions, or related technologies.
• Experience in leading workshops, facilitating meetings, and driving executive alignment.
• Proven ability to architect and deploy enterprise-level solutions.
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and sales methodologies.
• Experience with Gmail, Google Docs, and MS Office (Word and Excel).
• Experience with customer success platforms (e.g., Gainsight, ChurnZero) is a plus.
• Customer-focused mindset with a passion for enabling customer success.
• Strong problem-solving skills, excellent verbal and written communication, and highly organized with strong time management.
• Self-starter with the ability to manage multiple priorities and projects simultaneously; strong collaboration and teamwork skills; ability to work with minimal supervision; ability to build rapport with customers via phone, email, and video conferencing.

Benefits and Additional Information

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses. For details about benefits in each office location, please refer to KnowBe4 careers information.

Note: An applicant assessment and background check may be part of the hiring procedure.

Equal Employment Opportunity Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by applicable law. If reasonable accommodation is required to participate in the application process, please visit KnowBe4 careers for accommodation requests.

No recruitment agencies, please.

Consent By submitting this application, you acknowledge that you have read and understood the data protection policy and consent to the collection, use, and/or disclosure of your personal data as described in KnowBe4 job applicant data protection policy.