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- Tasks: Manage software implementation projects, ensuring timely delivery and high customer satisfaction.
- Company: Join KnowBe4, a top-rated workplace known for security training and a fun, inclusive culture.
- Benefits: Enjoy bonuses, tuition reimbursement, and a relaxed dress code in a modern work environment.
- Why this job: Be part of a team that values transparency, ownership, and continuous development while making a social impact.
- Qualifications: Degree level education or 2 years project management experience; strong communication and organisational skills required.
- Other info: Remote work options available; applicants may undergo an assessment and background check.
The predicted salary is between 28800 - 43200 £ per year.
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
The Associate Professional Services Project Manager is responsible for managing SMB, Mid-Market, and Enterprise software implementation projects for customers as part of the Professional Services team. This role focuses on ensuring successful deployment and implementation of the company's solutions within scope and time constraints while maintaining high customer satisfaction. The ideal candidate will have strong organizational and communication skills, be detail-oriented, and able to work under guidance to drive successful Professional Services engagements.
Responsibilities:
- Manage small to mid-sized Professional Services engagements from initiation to completion, ensuring timely delivery of software implementations within scope and budget.
- Work closely with customers to define deployment goals, technical requirements, and success metrics for Professional Services projects.
- Develop and maintain project plans, timelines, and deliverables for Professional Services engagements, ensuring all stakeholders are informed of progress and potential issues.
- Coordinate with Professional Services engineers and product specialists to ensure smooth deployment and implementation.
- Identify and mitigate risks specific to Professional Services projects, escalating to senior management when necessary.
- Conduct regular project status meetings with customers and internal stakeholders to provide updates on deployment progress and address concerns.
- Manage Professional Services resources effectively, ensuring optimal allocation and utilization during implementation projects.
- Monitor project KPIs and prepare regular status reports on Professional Services engagements for management and customers.
- Collaborate with Customer Success and Technical Support teams to ensure seamless transition from implementation to ongoing support.
- Assist in gathering and documenting customer requirements and feedback during deployments for potential product improvements.
- Ensure comprehensive documentation of Professional Services projects, including implementation details and configurations.
- Participate in post-deployment reviews to capture lessons learned and contribute to process improvements in Professional Services delivery.
- Adhere to established Professional Services methodologies and best practices for project management and software implementation.
- Support the creation of project-related materials such as statements of work and deployment plans specific to Professional Services engagements.
- Maintain a strong understanding of the company's products and services to effectively guide customers through the implementation and deployment process.
Qualifications:
- Familiarity with standard concepts, practices and procedures within the IT Security Field.
- Ideally educated to degree level and/or with a minimum of 2 years project management experience.
- Experience with Gmail and Google Docs.
- Experience with MS Office (Word and Excel).
- Strong verbal and written communications.
- Excellent time management and organization skills.
- Problem solving/analysis skills.
- Customer/client focused.
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment.
Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.
Associate Professional Services Project Manager (Position located in London, England) employer: KnowBe4, Inc.
Contact Detail:
KnowBe4, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Professional Services Project Manager (Position located in London, England)
✨Tip Number 1
Familiarise yourself with KnowBe4's products and services. Understanding their security awareness training and simulated phishing platform will help you speak confidently about how you can contribute to their Professional Services team.
✨Tip Number 2
Network with current or former employees of KnowBe4 on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your project management experience in detail. Be ready to share specific examples of how you've successfully managed projects, particularly in IT or software implementation, as this is crucial for the role.
✨Tip Number 4
Showcase your problem-solving skills during the interview. Think of scenarios where you've identified risks in projects and how you mitigated them, as this aligns with the responsibilities of the Associate Professional Services Project Manager.
We think you need these skills to ace Associate Professional Services Project Manager (Position located in London, England)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant project management experience, especially in IT security or software implementation. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of KnowBe4's mission and values. Mention specific experiences that align with the responsibilities of the Associate Professional Services Project Manager role.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this position, consider including examples in your application that demonstrate your ability to communicate effectively with clients and stakeholders.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've successfully identified and mitigated risks in previous projects. This will show your capability to handle challenges in the Professional Services environment.
How to prepare for a job interview at KnowBe4, Inc.
✨Understand the Company Culture
Before your interview, take some time to research KnowBe4's company culture. They value radical transparency and continuous professional development, so be prepared to discuss how you align with these values and how you can contribute to a fun and engaging workplace.
✨Showcase Your Project Management Skills
As an Associate Professional Services Project Manager, you'll need strong organisational skills. Be ready to share specific examples of past projects you've managed, focusing on how you ensured timely delivery and high customer satisfaction.
✨Prepare for Technical Questions
Familiarity with IT security concepts is crucial for this role. Brush up on relevant terminology and practices, and be prepared to discuss how you've applied these in previous roles or projects.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions! Inquire about the team dynamics, project methodologies, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
