At a Glance
- Tasks: Manage daily operations, drive sales, and ensure exceptional customer experiences.
- Company: Join a dynamic team focused on delivering quality garden spaces and customer satisfaction.
- Benefits: Earn £11.44 per hour plus generous commission; flexible shifts available.
- Why this job: Be a brand ambassador, enhance customer experiences, and contribute to sales growth.
- Qualifications: Sales experience preferred; strong communication and organisational skills required.
- Other info: Choose between weekday or weekend shifts; opportunity for personal development.
Read the overview of this opportunity to understand what skills, including relevant soft skills and software package proficiencies, are required.
£11.44 per hour plus generous commission structure.
As the Site Sales Advisor, you will oversee the day-to-day operations of the assigned show site, ensuring it runs efficiently and delivers exceptional customer experiences. The role involves managing on-site sales, maintaining the presentation and upkeep of the displays and acting as a brand ambassador for the client. You will also be responsible for ensuring compliance with company policies, promoting sales growth, and contributing to the overall success of the clients' sales network.
Key Responsibilities:- Sales and Customer Service
- Drive on-site sales by providing knowledgeable advice and guidance to customers, ensuring they find their perfect garden space.
- Manage the end-to-end sales process, including quotes, order placements, and all system updates.
- Build strong relationships with customers, ensuring high satisfaction levels and positive reviews.
- Up sell and cross sell complimentary products, accessories and services to improve the average order value.
- Show Site Management
- Maintain the presentation, cleanliness, and overall quality of all displays to ensure an exceptional customer experience.
- Regularly inspect display buildings for wear and tear and report maintenance requirements promptly, and if possible correct yourself to avoid additional cost expenditure to the business.
- Ensure all marketing materials (brochures, signage, POS) are up-to-date and aligned with the clients' brand and your assigned show site.
- Pipeline and Lead Management
- Proactively follow up on customer inquiries and leads generated from the clients' admin system.
- Track and report sales leads via prospect tracker, drive conversions and manage pipeline progress using company systems.
- Seasonal Capacity Support
- Due to the seasonality of the business, additional capacity during quieter periods will be used to support other duties identified by the business. Tasks may include, but are not limited to:
- Assisting with site specific promotional campaigns or events.
- Supporting internal projects and process improvements.
- Providing operational or administrative support across other departments.
- Supporting with training and mentoring for other show site managers or franchise partners.
- Contact Centre Support when required.
- You may be required to perform other duties from time to time as is reasonably required to meet the needs of the business.
- Compliance and Reporting
- Ensure all activities on-site comply with company policies, health & safety regulations and relevant legal requirements.
- Submit timely and accurate reports on sales performance, customer feedback and operational updates.
- KPI’s
- Monthly sales targets.
- Customer satisfaction score (NPS and Trustpilot review ratings).
- Pipeline activity metrics, including follow-up rates and conversion percentages.
- Show site presentation standards (assessed via Network Development Manager audits).
- Essential Skills:
- Sales and customer service skills advantageous.
- Excellent organisational and time management abilities.
- Proficient in using sales systems, CRM tools and other digital tech for reporting and tracking.
- Exceptional communication and interpersonal skills.
- Experience:
- Previous experience in a sales or retail management role, preferably within a franchised or branded environment.
- Knowledge of garden buildings or home improvement products is desirable but not essential.
- Experience working within a physical store or showroom is an advantage.
- Personal Attributes:
- Proactive, self-motivated, driven to achieve results and comfortable working alone.
- A strong team player with the ability to collaborate effectively across departments and drive the company values.
- Attention to detail and a commitment to delivering a high standard of work.
The choice of one of the following shifts:
- Role A: Monday to Friday 10am till 3pm (22.5hr week).
- Role B: Saturday & Sunday 10am till 3pm (9hr weekend).
30mins for lunch.
Sales Advisor employer: Know How Resourcing
Contact Detail:
Know How Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services related to garden buildings. Understanding the features and benefits will help you provide knowledgeable advice to customers, making you a more effective Sales Advisor.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about sales scenarios. This will help you become more comfortable in building relationships with customers and upselling products.
✨Tip Number 3
Get familiar with CRM tools and sales systems that are commonly used in retail environments. Being proficient in these technologies will give you an edge in managing leads and tracking sales performance effectively.
✨Tip Number 4
Showcase your organisational skills by creating a mock schedule for managing sales tasks and customer follow-ups. This will demonstrate your ability to handle multiple responsibilities efficiently, which is crucial for the role.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to grasp the key responsibilities and required skills. Highlight your relevant experience in sales and customer service, as well as any familiarity with garden products or retail management.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Sales Advisor position. Emphasise your organisational abilities, communication skills, and any previous sales achievements to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention specific examples of how you've driven sales or improved customer satisfaction in past roles, and express your enthusiasm for the opportunity to work as a brand ambassador.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Sales Advisor role.
How to prepare for a job interview at Know How Resourcing
✨Show Your Sales Skills
Be prepared to discuss your previous sales experience and how you've successfully driven sales in the past. Use specific examples to demonstrate your ability to upsell and cross-sell products, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Highlight your customer service skills by sharing stories where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction and can build strong relationships.
✨Know the Product
Even if you don't have extensive knowledge of garden buildings, do some research beforehand. Familiarise yourself with common products and trends in the industry so you can speak confidently about them during the interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you assess if the company culture aligns with your values.