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- Tasks: Manage daily sales operations and provide exceptional customer service at our show site.
- Company: Join a dynamic team focused on delivering top-notch garden solutions and customer experiences.
- Benefits: Earn £11.44 per hour plus generous commission, with flexible shift options available.
- Why this job: Be a brand ambassador while enhancing your sales skills in a supportive environment.
- Qualifications: Sales experience is a plus; strong communication and organisational skills are essential.
- Other info: Opportunity for seasonal support roles and involvement in promotional campaigns.
£11.44 per hour plus generous commission structure. As the Site Sales Advisor, you will oversee the day-to-day operations of the assigned show site, ensuring it runs efficiently and delivers exceptional customer experiences. The role involves managing on-site sales, maintaining the presentation and upkeep of the displays and acting as a brand ambassador for the client. You will also be responsible for ensuring compliance with company policies, promoting sales growth, and contributing to the overall success of the clients' sales network.
Key Responsibilities:
- Sales and Customer Service
- Drive on-site sales by providing knowledgeable advice and guidance to customers, ensuring they find their perfect garden space.
- Manage the end-to-end sales process, including quotes, order placements, and all system updates.
- Build strong relationships with customers, ensuring high satisfaction levels and positive reviews.
- Up sell and cross sell complimentary products, accessories and services to improve the average order value.
- Show Site Management
- Maintain the presentation, cleanliness, and overall quality of all displays to ensure an exceptional customer experience.
- Regularly inspect display buildings for wear and tear and report maintenance requirements promptly, and if possible correct yourself to avoid additional cost expenditure to the business.
- Ensure all marketing materials (brochures, signage, POS) are up-to-date and aligned with the clients' brand and your assigned show site.
- Pipeline and Lead Management
- Proactively follow up on customer inquiries and leads generated from the clients' admin system.
- Track and report sales leads via prospect tracker, drive conversions and manage pipeline progress using company systems.
- Seasonal Capacity Support
- Assisting with site specific promotional campaigns or events.
- Supporting internal projects and process improvements.
- Providing operational or administrative support across other departments.
- Supporting with training and mentoring for other show site managers or franchise partners.
- Contact Centre Support when required.
- You may be required to perform other duties from time to time as is reasonably required to meet the needs of the business.
- Compliance and Reporting
- Ensure all activities on-site comply with company policies, health & safety regulations and relevant legal requirements.
- Submit timely and accurate reports on sales performance, customer feedback and operational updates.
- KPI’s
- Monthly sales targets.
- Customer satisfaction score (NPS and Trustpilot review ratings).
- Pipeline activity metrics, including follow-up rates and conversion percentages.
- Show site presentation standards (assessed via Network Development Manager audits).
Skills and Experience
- Essential Skills:
- Sales and customer service skills advantageous.
- Excellent organisational and time management abilities.
- Proficient in using sales systems, CRM tools and other digital tech for reporting and tracking.
- Exceptional communication and interpersonal skills.
- Experience:
- Previous experience in a sales or retail management role, preferably within a franchised or branded environment.
- Knowledge of garden buildings or home improvement products is desirable but not essential.
- Experience working within a physical store or showroom is an advantage.
- Personal Attributes:
- Proactive, self-motivated, driven to achieve results and comfortable working alone.
- A strong team player with the ability to collaborate effectively across departments and drive the company values.
- Attention to detail and a commitment to delivering a high standard of work.
The choice of one of the following shifts:
- Role A: Monday to Friday 10am till 3pm (22.5hr week).
- Role B: Saturday & Sunday 10am till 3pm (9hr weekend).
30mins for lunch.
Sales Advisor employer: Know How Resourcing
Contact Detail:
Know How Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by StudySmarter. Understanding our offerings will help you provide knowledgeable advice to customers, which is crucial for driving sales.
✨Tip Number 2
Practice your communication skills! As a Sales Advisor, you'll need to build strong relationships with customers. Engaging in role-play scenarios can help you become more comfortable in conversations.
✨Tip Number 3
Get to know the sales systems and CRM tools we use at StudySmarter. Being proficient in these tools will not only streamline your workflow but also demonstrate your readiness for the role.
✨Tip Number 4
Show your proactive side! Think of ways you can contribute to improving customer experiences or site presentations. Bringing ideas to the table during interviews can set you apart from other candidates.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales and customer service experience. Use specific examples that demonstrate your ability to drive sales and manage customer relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention how your skills align with the responsibilities of the Sales Advisor role, and express your enthusiasm for contributing to the company's success.
Highlight Relevant Skills: In your application, emphasise your organisational skills, proficiency with sales systems, and exceptional communication abilities. These are key attributes that the company is looking for in a candidate.
Showcase Your Knowledge: If you have any knowledge of garden buildings or home improvement products, be sure to mention it. Even if it's not essential, it can set you apart from other candidates and show your interest in the industry.
How to prepare for a job interview at Know How Resourcing
✨Show Your Sales Skills
Be prepared to discuss your previous sales experience and how you've successfully driven sales in the past. Use specific examples to demonstrate your ability to upsell and cross-sell products, as this is crucial for the role.
✨Know the Product
Familiarise yourself with garden buildings and home improvement products, even if you don't have direct experience. Showing that you've done your homework will impress the interviewers and demonstrate your commitment to the role.
✨Demonstrate Customer Service Excellence
Prepare to share examples of how you've provided exceptional customer service in previous roles. Highlight your ability to build strong relationships with customers and ensure their satisfaction, as this is key to success in the position.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their sales strategies, team dynamics, or how they measure success. This shows you're engaged and serious about the opportunity.
