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For Companies At a Glance
- Tasks: Plan routes and manage deliveries to meet customer targets in a fast-paced environment.
- Company: Join a dynamic logistics team focused on optimising delivery processes.
- Benefits: Enjoy 28 days holiday, a competitive salary, and a supportive work culture.
- Why this job: Be part of a crucial role that impacts customer satisfaction and operational efficiency.
- Qualifications: No specific qualifications required; just a passion for logistics and problem-solving skills.
- Other info: Full-time position with a structured schedule from 07:00 to 16:00.
The role is to meet customer delivery targets by utilising route and transport resources and staff planning to achieve delivery optimisation and management of customer deliveries. The role is fast-paced and involves the handling of a large amount of information from various internal and external sources.
Key Responsibilities
- Route Planning - Manage daily orders to meet efficient nationwide delivery demands - Plan effective routes for multi-drop deliveries within lead time expectations - Ensure all runs depart as scheduled - Manage driver allocation, loading boards and weekly schedules - Work with operations teams to manage changes in demand through planning
- Customer Management - Ensure administration of customer data and planning is accurate - Ensure customer issues are resolved in a timely manner - Report delivery analysis - Book deliveries directly with customers, managing expectations and communication at every step of the process - Appropriately escalate any customer issues - Assist retail and trade teams to resolve escalated issues
- Fleet and Vehicle Management - Management of vehicle requirements and maintenance schedules - Ensure fleet optimisation and reliability - Effectively capture driver feedback to resolve any challenges and issues
- Third Party - Manage allocation of orders and issues to appropriate third-party groups in a timely manner - Respond to all daily third-party inbound communication to ensure deliveries are completed
KPI’s
- Data efficiency and integrity
- Order / Job accuracy – right first time
- Customer Complaints and Cost of Poor-Quality measure
- Productivity measure
- Customer on time Delivery
- Schedule Adherence
If you are passionate about logistics and eager to contribute to a fast-paced environment, we encourage you to apply for this exciting opportunity as a Logistics Planner.
Job Types: Full-time, Permanent
Pay: £25,396.00 per year
Logistics & Production Planner employer: Know How Resourcing
Contact Detail:
Know How Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics & Production Planner
✨Tip Number 1
Familiarise yourself with logistics software and tools commonly used in route planning. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare examples of how you've successfully managed customer relationships in previous roles. Highlighting your communication skills and ability to resolve issues will show that you're ready for the customer management aspect of the job.
✨Tip Number 3
Research the company’s current logistics processes and be ready to discuss potential improvements or efficiencies you could bring. This shows initiative and a genuine interest in contributing to our team.
✨Tip Number 4
Network with professionals in the logistics field, either through LinkedIn or industry events. Building connections can provide valuable insights and may even lead to referrals for the position.
We think you need these skills to ace Logistics & Production Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and production planning. Emphasise any previous roles where you managed routes, customer communications, or fleet management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics. Mention specific examples of how you've successfully handled similar responsibilities, such as route planning or customer management.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as data efficiency, order accuracy, and customer service. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in logistics.
How to prepare for a job interview at Know How Resourcing
✨Know Your Logistics Basics
Brush up on key logistics concepts, especially route planning and fleet management. Being able to discuss these topics confidently will show your understanding of the role and its responsibilities.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled customer issues or logistical challenges in the past. This will highlight your ability to think on your feet and manage unexpected situations effectively.
✨Familiarise Yourself with Data Management
Since the role involves handling a lot of data, be ready to discuss your experience with data accuracy and integrity. Mention any tools or software you’ve used to manage logistics data efficiently.
✨Show Enthusiasm for Customer Service
Emphasise your commitment to customer satisfaction. Be prepared to talk about how you would manage customer expectations and resolve complaints, as this is crucial for the role.
