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- Tasks: Assist customers with queries and provide excellent service through various communication channels.
- Company: Join a trailblazing installations company with a vibrant team culture.
- Benefits: Enjoy 30 days annual leave, free snacks, modern offices, and social events.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Ongoing training and career growth opportunities in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has become available for experienced Service and Repair Advisor to work for a trailblazing installations company based in LS15.
Job purpose of the Service and Repair Advisor:
To assist and support the Service & Repair team with any administrative duties including answering any telephone, email or live chat queries in a professional, timely manner, ensuring an excellent customer service throughout their journey.
Key Responsibilities of the Service and Repair Advisor:
- Answer any customer enquiries via telephone, email, or Intercom (Live chat) in line with business policies and processes.
- Help resolve issues and troubleshoot technical problems, where necessary escalate to a technical expert.
- Provide customers with accurate information about products and services ensuring a good customer outcome.
- Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service.
- Update the admin platform regularly to ensure all information is being recorded correctly for each job.
- Handle and manage through to a satisfactory resolution any emails from the Service and Repair inboxes.
- Ensure that all customers receive accurate and timely support that is relevant to their circumstances.
- Update all inhouse systems and excel documentation as and when required.
- Adhere to all relevant legislation, manufacturing regulations and company policies and procedures.
- Provide administrative support to other managers in various departments if required.
- Any other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment.
Experience and Qualifications:
- 12 months plus experience working in a Customer Service Role or similar, with excellent verbal communication skills.
- Experience in delivering a right first-time good outcome for a customer.
- Experience of working in a fast paced, vibrant and at times pressured environment.
- Familiar with owning a customer enquiry/complaint through to resolution.
- Understanding of a positive customer experience.
- Caring and compassionate nature.
- Confidence in working on your own initiative as well as within a team environment.
- Driven to deliver a good outcome for customers.
- GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in written communication.
- Patient and committed to excellence, active listening skills.
- IT Literate.
Benefits:
We have a great culture, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within. Your benefits include:
- 30 days of annual leave (plus bank holidays)
- Free tea, coffee, fruit, and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
- Enhanced Family Friendly Benefits
- Private medical cover*
- Company pension
- Death in service benefit
After probationary period
Service and Repair Advisor in Leeds employer: Know How Resourcing
Contact Detail:
Know How Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Repair Advisor in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer queries, it’s crucial to sound confident and clear. Try role-playing common scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your ability to handle challenges in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service and Repair Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service and Repair Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your verbal and written skills in your application. Use clear and concise language, and don’t forget to proofread for any errors. We appreciate attention to detail!
Highlight Problem-Solving Experience: Share examples of how you've resolved customer issues in the past. Whether it’s troubleshooting or providing excellent support, we love to see candidates who can think on their feet and deliver great outcomes for customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. We can’t wait to hear from you!
How to prepare for a job interview at Know How Resourcing
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its services. Research their products and any recent news about them. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think of examples from your past experience where you’ve successfully resolved customer issues or provided excellent service. This will help you articulate your skills clearly during the interview.
✨Show Your Compassion
Since the role requires a caring and compassionate nature, be prepared to discuss how you handle difficult customer situations. Share specific examples that highlight your ability to empathise and provide tailored support to customers in need.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.
