At a Glance
- Tasks: Lead quality control and enhance customer experience in a dynamic aftersales environment.
- Company: Established business in Leeds with a focus on quality and customer satisfaction.
- Benefits: Negotiable salary, profit share, healthcare, and flexible working options.
- Other info: Join a supportive team with opportunities for professional growth and development.
- Why this job: Make a real impact by driving quality improvements and customer satisfaction.
- Qualifications: Leadership experience, knowledge of quality systems, and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
This is a new and exciting opportunity for an experienced Quality & Aftersales Manager to help support the continued growth of a well-established business in Leeds.
The Quality & Aftersales Manager is responsible for ensuring that products and services meet established quality standards while delivering an exceptional post-sale customer experience. This role oversees quality control processes, manages customer support and warranty functions, and drives continuous improvement initiatives to enhance customer satisfaction and operational performance:
- Develop, implement, and maintain quality/business management systems.
- Monitor product/service quality and ensure compliance with industry standards and regulations.
- Continual development of the quality system ensuring that the quality management system conforms to the requirements of ISO 9001.
- Lead internal and external audits, inspections, and corrective/preventive actions.
- Analyse quality data and identify trends, root causes, and improvement opportunities.
- Collaborate with production, engineering, and suppliers to resolve quality issues.
- Act as the single point of contact for all customers regarding aftersales technical enquiries and warranty matters.
- Assess warranty claims to determine validity in line with company policy and warranty terms.
- Handle the initial triage on complaints and customer support issues.
- Manage the full lifecycle of aftersales and warranty cases, from first notification through to final closure.
- Record complaints into the appropriate systems.
- Liaise with the relevant departments to agree a way forward.
- Assign ownership of complaints and coordinate investigations internally and draft technical reports/responses to customers, collating information from all pertinent parties.
- Liaise with customers and keep them informed of progress against their complaints.
- Validate and audit Corrective Actions to ensure they are in place, effective and sufficiently robust to prevent a recurrence.
- Ensure complaints are closed to the satisfaction of our customers and where necessary produce a closing report.
- Report key After Sales performance statistics weekly/monthly as necessary (cost of quality, number of open complaints, number of complaints raised/closed, duration open by owner etc.).
- Attend client/site meetings face to face as required.
- Drive continuous improvement initiatives across quality and aftersales functions.
- Use customer feedback and performance metrics to enhance processes and products.
- Lead cross-functional projects to improve efficiency and reduce defects or returns.
Skills, knowledge and experience:
- Experience in leadership and management – Essential
- Experience of working with transformers – Essential
- Proven experience in a Quality, Aftersales, or Quality & Customer Support management role preferably within a manufacturing environment - Essential
- In-depth knowledge of quality and business management systems - Essential
- Certified in Six Sigma, Lean Management, TQM, or a similar methodology - Essential
- Expertise and knowledge of ISO standards - Essential
- Strong communication skills, with the confidence to liaise effectively with clients and contractors - Essential
- Strong analytical, technical and organisational abilities with a hands-on approach to problem solving - Essential
- Driving licence - Essential
- Experience working with ERP / MRP systems (MS Dynamics preferably)
- Experience attending client or site meetings and dealing directly with customers
- Team player committed to high performance and accountability
- Ability to work to strict timelines.
- Continuous improvement capabilities.
- Expertise and knowledge of industry standards, regulations, and compliance requirements.
Salary and benefits:
- Salary negotiable dependant on experience
- 37.5 hours per week
- 33 days (including bank holidays)
- Company Profit Share Scheme
- Healthcare cash plan
- Employee Assistance Programme
- Private Health
- Electric Vehicle/Bike to work salary sacrifice scheme
- Pension
- Life Insurance (3 x salary)
- Parking on site
Quality and Aftersales Manager in Leeds employer: Know How Resourcing
Join a well-established business in Leeds as a Quality and Aftersales Manager, where you will play a pivotal role in ensuring product excellence and delivering outstanding customer service. Our company fosters a collaborative work culture that prioritises continuous improvement and employee development, offering a range of benefits including a competitive salary, profit share scheme, and comprehensive healthcare plans. With a commitment to quality management and operational performance, this is an excellent opportunity for professionals seeking meaningful and rewarding employment in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Aftersales Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Quality & Aftersales Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their quality standards and aftersales processes so you can showcase how your experience aligns with their needs. Tailor your responses to highlight your expertise in quality management systems and customer support.
✨Tip Number 3
Practice your pitch! Be ready to explain how you’ve driven continuous improvement initiatives in past roles. Use specific examples that demonstrate your analytical skills and ability to resolve quality issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Quality & Aftersales Manager position!
We think you need these skills to ace Quality and Aftersales Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality & Aftersales Manager role. Highlight your experience with quality management systems and customer support, as these are key for us. Use specific examples that showcase your skills in leadership and continuous improvement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for quality and aftersales, and explain why you’re the perfect fit for our team. Don’t forget to mention any relevant certifications like Six Sigma or Lean Management that set you apart.
Showcase Your Achievements:When filling out your application, be sure to include quantifiable achievements. Whether it’s reducing defects or improving customer satisfaction scores, we love to see how you’ve made a difference in previous roles. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Know How Resourcing
✨Know Your Quality Standards
Make sure you brush up on ISO 9001 and any other relevant quality management systems before the interview. Being able to discuss how you've implemented these standards in past roles will show that you're not just familiar with them, but that you can apply them effectively.
✨Showcase Your Leadership Skills
As a Quality and Aftersales Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've led teams or projects, particularly in a manufacturing environment. Highlight your ability to drive continuous improvement initiatives and how you've successfully managed cross-functional teams.
✨Prepare for Technical Questions
Expect questions about your experience with CAQ, APQP, and PDM systems. Be ready to discuss specific challenges you've faced and how you resolved them. This is your chance to showcase your analytical and problem-solving skills, so have some concrete examples at the ready.
✨Customer-Centric Mindset
Since this role involves liaising with customers regarding aftersales support, be prepared to talk about how you've handled customer complaints and feedback in the past. Share instances where you've turned a negative experience into a positive one, demonstrating your commitment to customer satisfaction.
