Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with enquiries and resolve issues through various communication channels.
- Company: Join a trailblazing installation company with a vibrant team culture.
- Benefits: Enjoy a competitive salary, 30 days leave, free snacks, and ongoing training.
- Other info: Dynamic work environment with regular social events and career progression opportunities.
- Why this job: Be part of an innovative team that values customer experience and personal growth.
- Qualifications: 12 months customer service experience and excellent communication skills required.
The predicted salary is between 25400 - 25400 £ per year.
We have an exciting opportunity for experienced Customer Service Advisors to join a trailblazing installation company based in LS15. The Company offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
What you’ll do as a Customer Service Advisor:
- Resolve customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner.
- Help resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues.
- Provide customers with accurate information about products and services ensuring a good customer outcome.
- Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service.
- Update the admin platform regularly to ensure all information is being recorded correctly for each customer interaction.
- Handle and manage through to a satisfactory resolution any emails from the customer service inbox.
- Adhere to all relevant legislation, industry regulations and Company policies and procedures.
Who you are:
- 12 months plus experience working in a Customer Service Role, with excellent verbal communication skills.
- Experience in delivering a right first-time good outcome for a customer.
- Experience of working in a fast paced, vibrant and at times, pressured environment.
- Familiar with owning a customer enquiry/complaint through to resolution.
- Understanding of a positive customer experience with a caring and compassionate nature.
- Confidence in working on your own initiative as well as within a team environment, driven to deliver a good outcome for customers.
- GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in written communication.
- Patient and committed to excellence.
- IT Literate.
- Active listening skills.
Benefits:
The company has a great culture, working closely together as one team. The founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within. Your benefits include:
- Salary: £25,400
- 30 days of annual leave (plus bank holidays)
- Free tea, coffee, fruit, and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
- Enhanced Family Friendly Benefits
- Private medical cover*
- Company pension
- Death in service benefit*
*After probationary period
Customer Service Advisor in Leeds employer: Know How Resourcing
Contact Detail:
Know How Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Leeds
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend or family member to build your confidence and ensure you can handle enquiries like a pro.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you've turned a negative customer experience into a positive one. This will demonstrate your ability to deliver that 'right first-time' outcome they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in resolving customer enquiries and your ability to deliver a positive customer experience. We want to see how you fit into our team culture!
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, ensure your application reflects that. Use clear and concise language, and don’t forget to proofread for any errors. We love a well-presented application!
Demonstrate Your Problem-Solving Abilities: In your application, share examples of how you've successfully resolved customer complaints or technical issues in the past. We’re looking for those who can own an enquiry from start to finish, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team. Don’t miss out on this opportunity!
How to prepare for a job interview at Know How Resourcing
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and the unique customer journey they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your ability to resolve customer enquiries and complaints. Think about times when you delivered a 'right first-time' outcome or went above and beyond for a customer. This will demonstrate your capability and fit for the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This is crucial for a Customer Service Advisor role. Respond thoughtfully and ask clarifying questions if needed. It shows that you value communication and are committed to understanding customer needs.
✨Emphasise Teamwork and Initiative
Be ready to discuss how you work well in a team but can also take initiative when required. Share examples of how you've collaborated with colleagues to achieve a common goal or how you've independently resolved issues. This balance is key in a fast-paced environment like theirs.