Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Transform learner enrolment processes into efficient, high-performing workflows.
- Company: Join a purpose-driven team at Knovia, focused on impactful change.
- Benefits: Enjoy 25 days leave, flexible working, and wellness perks.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Make a real impact in just 3 months while enhancing learner experiences.
- Qualifications: Experience as a Business Analyst with strong process optimisation skills.
The predicted salary is between 50000 - 50000 £ per year.
Duration: 3-Month Fixed Term
Salary: £50,000 (pro rata)
Are you a sharp, delivery-focused Business Analyst who thrives on untangling complex processes and turning them into streamlined, high-performing workflows? We're looking for an experienced Business Analyst to join us for a 3 month FTC to lead a critical transformation project focused on optimising our learner enrolment journey from first touchpoint to onboarding. This is your chance to make a visible, measurable impact in a fast-paced, purpose-driven environment.
You'll take ownership of a full end-to-end review of our learner enrolment process identifying inefficiencies, unlocking the full potential of our systems, and designing smarter, more scalable ways of working from mapping current workflows to implementing real change. This is a hands-on role with real influence.
Responsibilities
- Deep dive into the current enrolment process—mapping, analysing, and identifying gaps
- Engage cross-functional teams (Sales, Enrolment, Ops) to uncover pain points and opportunities
- Evaluate how tools like Salesforce, Appointedd, Bud, and Dotdigital are used—and how they could be used better
- Define and design a future-state process that improves efficiency and learner experience
- Deliver practical, prioritised recommendations (quick wins + long-term improvements)
- Support implementation-process redesign, automation, system enhancements
- Drive adoption through training, UAT, and stakeholder engagement
- Track impact through KPIs such as enrolment time, conversion, and data quality
What does success look like for this project?
- Faster, more efficient enrolment journeys
- Reduced errors and manual workarounds
- Better use of systems and automation
- Improved learner onboarding experience
- Sustainable processes embedded across teams
What skills, experience and abilities we are looking for
- Proven experience as a Business Analyst in process-heavy environments (education, training, operations, or similar)
- Strong background in process mapping, optimisation, and transformation
- Solid understanding of CRM and workflow systems (e.g. Salesforce)
- Ability to translate business challenges into practical, scalable solutions
- Confident stakeholder manager—able to challenge, influence, and bring people with you
- A results-driven mindset with a passion for improving customer/learner experience
To see the full information for this project, reach out to Talent@knovia.co.uk
Why join for 3 months
This isn't just analysis; it's end-to-end transformation, where you'll see your ideas come to life, shape how teams work, and directly improve the learner experience. If you enjoy solving complex problems and delivering tangible results quickly, this role is built for you. Apply now and make an impact across Paragon Skills and the wider Knovia Group.
Benefits
- 25 days annual leave - increasing with length of service and 8 bank holidays
- Holiday purchase scheme
- Up to 3 days of paid volunteering leave and corporate conscience initiatives
- Recognition and long service awards to celebrate our colleagues'
- Perkbox - a suite of discounts, lifestyle benefits and wellness tools
- 3% matched Employer Pension contribution
- In person team meetings and 1:1s
- Enhanced Maternity leave after 2 years of service
- Income protection and Life Assurance
- Recommend a colleague incentive schemes, where you can benefit £500 for referring great people to work with us
- CPD and training opportunities
- 4pm Friday finish with flexible working opportunities available
- Flexible and supportive team and with a great culture
- Employee Assistance Programme, with a dedicated People Team to support all colleagues
Knovia is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Depending on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check. We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.
Business Analyst (Contract) – Learner Enrolment Transformation employer: Knovia
Contact Detail:
Knovia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (Contract) – Learner Enrolment Transformation
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and training sectors. Let them know you're on the lookout for a Business Analyst role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some research! Dive into the companies you're interested in, especially their enrolment processes. Understanding their current challenges will help you tailor your conversations and show how you can add value right from the get-go.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in process mapping and optimisation can directly impact their learner enrolment journey. A confident, clear presentation of your skills can make all the difference in interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and making a real impact.
We think you need these skills to ace Business Analyst (Contract) – Learner Enrolment Transformation
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Business Analyst, especially in process-heavy environments. We want to see how your skills align with our learner enrolment transformation project!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've improved processes or systems in the past. We love seeing tangible results, so let us know how you made a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Knovia
✨Know Your Processes
Before the interview, dive deep into the current learner enrolment process. Familiarise yourself with common pain points and inefficiencies. This will not only show your understanding of the role but also allow you to suggest practical improvements during the discussion.
✨Showcase Your Tools Knowledge
Brush up on your knowledge of CRM and workflow systems like Salesforce, Appointedd, Bud, and Dotdigital. Be ready to discuss how these tools can be optimised for better efficiency. Highlight any past experiences where you've successfully implemented system enhancements.
✨Engage with Stakeholders
Prepare examples of how you've effectively engaged with cross-functional teams in the past. Discuss your approach to stakeholder management and how you’ve influenced others to adopt new processes. This will demonstrate your ability to drive change and improve the learner experience.
✨Results-Driven Mindset
Be ready to talk about specific KPIs you've tracked in previous roles, such as enrolment time and conversion rates. Share tangible results from your past projects that showcase your impact on efficiency and learner onboarding. This will highlight your results-driven approach and passion for improvement.