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- Tasks: Lead a team and oversee operations for 18 buildings, ensuring top-notch customer experience.
- Company: Join a dynamic company focused on operational excellence and customer satisfaction.
- Benefits: Enjoy a collaborative work environment with opportunities for mentorship and professional growth.
- Why this job: Make a real impact by enhancing customer experiences and leading a dedicated team.
- Qualifications: Proven leadership skills and strong customer service orientation are essential.
- Other info: Position based in London with regular travel to client buildings.
The predicted salary is between 43200 - 72000 £ per year.
As a Senior Workspace Manager, you will play a critical role as the liaison between our clients and cross-functional departments. You will lead a team of 12 direct and in-direct reports and be responsible for overseeing the day to day operations of 18 buildings. Your primary goal will be to ensure seamless communication, timely issue resolution, and a high-quality customer experience. You’ll maintain strong relationships with landlords, customers, and your team while delivering operational excellence.
Key Responsibilities
Leadership & Team Management:
- Directly manage, mentor, and develop a team of four Workspace Managers.
- Delegate responsibilities effectively to ensure optimal coverage and performance across all 18 buildings.
- Foster a collaborative and proactive team environment, driving accountability and excellence.
Building Operations:
- Take ownership and responsibility for the customers within the buildings.
- Keep O&M (Operations & Maintenance) Manuals updated for all properties.
- Develop and maintain strong relationships with building managers and landlords to ensure smooth operations.
- Lead the Health Check Audit process from start to finish.
Stakeholder Engagement:
- Coordinate and lead bi-weekly meetings with key customers, providing feedback to the Customer Relationship Manager.
- Organise and chair quarterly meetings with Building Managers for each building to review performance, resolve issues, and strengthen partnerships.
- Act as the primary point of contact for Workspace Managers, ensuring timely issue resolution and customer satisfaction.
Customer Experience & Advocacy:
- Deliver excellent customer service by anticipating needs, solving problems, and creating solutions with minimal supervision.
- Advocate for customers by identifying strengths and weaknesses in operations and communicating effectively with the broader Workplace team.
- Support and lead customer experience or hospitality-related projects as needed.
Operational Excellence:
- Ensure all Workspace files and drives are up-to-date and contain accurate information.
- Provide support for miscellaneous requests and flex services with a positive and hospitable attitude.
- Maintain oversight and accountability for all 18 buildings, ensuring smooth day-to-day operations and resolving any on-site or remote issues promptly.
Qualifications
- Proven leadership experience, with a track record of managing and developing direct reports.
- Strong customer service orientation with a demonstrated ability to exceed expectations.
- Exceptional written and verbal communication skills, with high attention to detail.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Resilient, adaptable, and able to work autonomously while meeting deadlines.
- Based in the London office with regular travel to client buildings across London.
Senior Workspace Manager employer: Knotel
Contact Detail:
Knotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Workspace Manager
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed and developed teams in the past. Highlight any experience you have in mentoring others, as this is crucial for the Senior Workspace Manager role.
✨Tip Number 2
Emphasize your customer service orientation by discussing instances where you've gone above and beyond to meet client needs. This will demonstrate your ability to deliver a high-quality customer experience, which is a key responsibility of the position.
✨Tip Number 3
Prepare to discuss your experience with building operations and stakeholder engagement. Be ready to explain how you've maintained strong relationships with landlords and customers, as well as how you've resolved issues effectively in previous roles.
✨Tip Number 4
Familiarize yourself with the specific operational challenges that come with managing multiple buildings. Being able to articulate your strategies for ensuring smooth day-to-day operations will set you apart as a candidate who understands the complexities of the role.
We think you need these skills to ace Senior Workspace Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Use specific examples that demonstrate your ability to manage teams and resolve issues effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasize your experience in managing operations across multiple locations. Discuss how you can foster strong relationships with clients and stakeholders, and provide examples of how you've delivered operational excellence in previous roles.
Showcase Communication Skills: Since exceptional written and verbal communication skills are crucial for this role, ensure your application is free of errors and clearly articulates your thoughts. Consider including a brief example of a successful stakeholder engagement or customer advocacy project.
Highlight Adaptability: Demonstrate your ability to thrive in fast-paced environments by sharing experiences where you successfully managed multiple tasks or adapted to changing circumstances. This will show that you can handle the dynamic nature of the Senior Workspace Manager position.
How to prepare for a job interview at Knotel
✨Showcase Your Leadership Skills
As a Senior Workspace Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed teams in the past.
✨Demonstrate Customer Service Excellence
Highlight your customer service experience and share specific instances where you exceeded client expectations. This role emphasizes delivering a high-quality customer experience, so make sure to convey your commitment to this.
✨Prepare for Operational Scenarios
Expect questions about managing operations across multiple buildings. Think of scenarios where you've resolved issues or improved processes, and be ready to discuss how you would handle similar situations in this role.
✨Communicate Effectively
Exceptional communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, and be prepared to demonstrate your ability to engage with various stakeholders during the interview.
