Growth and Partnerships Manager

Knotel is one of the world’s leading flexible workspace platforms that matches, tailors, and manages space for customers. Knotel caters to established and growing companies, giving them the freedom to focus on their business, culture, and people. Knotel was founded in 2016 to give businesses the flexibility and speed to scale on their own terms. All Knotel spaces are tailored to the needs of each individual company by an in-house team of architects, interior designers, and workplace strategists. In 2023 we grew the Old Sessions House Workclub into the workspace of choice for London businesses looking for a space that makes them stand out. Offering a Workclub during the week which supports businesses and their employees, and a high-end event space in the evenings and weekends, we maximize the yield of the 22,000 sqft Old Sessions House in Clerkenwell.

The role of Growth and Partnerships manager is to create, build and manage a pipeline of flex, studio and partnership deals, generating leads and fully qualifying all opportunities that come to Knotel via direct or 3rd party channels. The individual must have excellent customer service and problem solving skills to identify the best solution within our portfolio for each client and then clearly communicate the value the Workclub product brings to them. You will be accountable for driving enquiry and opportunity volume, conversion rates from enquiry to the tour being arranged and manage the ongoing conversation between the client and Knotel until the viewing is completed and converted to sale. You will need to work effectively as part of a sales team and have excellent time management skills to remain in control of all live opportunities. You will be expected to strategically and diligently use Salesforce to track data and results.

ESSENTIAL DUTIES:

• Membership Growth Strategy: Develop and execute a strategic plan to grow our flexible workspace memberships (specifically flex, studios and LL partnerships), aligned with broader business goals.
• Sales and Pipeline Management: Manage the entire sales cycle including prospecting, qualification, negotiation and closing. Build and maintain a strong pipeline through a mix of inbound and outbound channels.
• Client Relationship Management: Build lasting relationships with both prospective and existing members, ensuring high levels of satisfaction and encouraging upselling and renewals.
• Market and Competitor Insight: Work with Head of Growth to monitor and present market trends, client feedback, and competitor activity to identify new opportunities and maintain a competitive edge.
• Cross-Functional Collaboration: Work closely with marketing, operations, and product teams to ensure a seamless onboarding experience and consistent brand messaging. Work closely with events team to activate the Workclub (on low use days/times).
• Performance Tracking and Reporting: Measure and report on key performance indicators such as occupancy, conversion rates, and revenue with the support of VP Tech. Use insights to inform strategy and improve results.

EXPERIENCE: 3+ years in direct sales or brokerage

SKILLS: Proficiency with Excel, Google Docs and other technology solutions for streamlining business processes. Excellent communication skills and strong follow-through. Demonstrated problem solving skills. Ideal candidate will have Salesforce experience.

WHAT WE OFFER: Fast paced working environment, Entrepreneurial and supportive team, Targeted commission.

Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex including sexual orientation and gender identity, national origin or disability.