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- Tasks: Support Operations and Development teams with coordination, communication, and client experience.
- Company: Dynamic workplace focused on operational excellence and client satisfaction.
- Benefits: Competitive salary, professional development, and a vibrant office environment.
- Why this job: Be the backbone of operations, ensuring smooth transitions and exceptional service.
- Qualifications: Experience in admin or operations, strong organisational skills, and confident communication.
- Other info: Fast-paced role with opportunities to travel across London and grow your career.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and proactive Workplace Administrator to support our Operations and Development Teams. This is an admin-led role with a strong focus on coordination, communication, and client experience. This role is an office based role 5 days a week, however, as part of this role, you will be required to provide ad hoc front of house coverage at any of our buildings across London, ensuring consistent service standards across the portfolio.
You will act as a key point of contact for clients, internal teams, and stakeholders, supporting operational excellence across both manned and unmanned buildings. The ideal candidate thrives in a fast-paced environment, anticipates needs before they arise, and leads by example in delivering exceptional service.
Key Responsibilities- Support with the co-ordination of the move-in and move-out process for Operations and Development, across the portfolio and services, ensuring the internal checklist is complete and a smooth and professional transition for clients.
- Support with the ASA process from start to finish for both operations and development, ensuring the ASA tracker is up to date and payments have been received.
- Support with purchase order raising, tracking and administration.
- Support with the ordering office consumables and managing office amenities across all buildings (e.g., fruit, milk, snacks), ensuring consistent stock levels and cost control.
- Support unmanned buildings by managing and responding to tickets via the Freshdesk system, ensuring timely resolution of queries.
- Provide ad hoc reception coverage and support the Workplace Services team as required.
- Cover manned buildings during periods of sickness or annual leave, maintaining seamless service delivery.
- Support with the coordination of pitch decks for both Workplace Services and Design & Delivery teams, ensuring materials are accurate, up to date, and professionally presented.
- Own taking comprehensive minutes in team meetings and distribute clear action points in a timely manner.
- Perform additional administrative duties as required to support the overall success of the portfolio.
- Support Ops and Dev with Coupa workflow and coding, rejected invoice reconciliation and supplier follow up.
- Support the execution of events/customer delights, in manned buildings and HQ, ensuring all logistical details are coordinated and delivered to a high standard by the FOH team.
- Support both teams with gathering and coordination of quotes for works.
- Support both teams ensuring Salesforce is up to date for both Ops and Dev.
- Act as a key point of contact for internal stakeholders, handling enquiries and requests with efficiency and professionalism.
- Anticipate client needs and proactively coordinate with internal teams to deliver solutions.
- Maintain clear and consistent communication between teams, ensuring alignment across Operations and Development.
- Uphold high service standards and contribute to a positive workplace experience across all buildings and in the Knotel Office.
- Previous experience in an administrative, operations, or workplace environment.
- Strong organisational skills with exceptional attention to detail.
- Confident communicator, both written and verbal.
- Ability to manage multiple priorities in a fast-paced, multi-site environment.
- Proficient in Microsoft Office (PowerPoint, Excel, Word) with experience preparing professional presentations.
- Experience with ticketing systems (e.g. Freshdesk) is advantageous.
- Flexible and willing to travel across London sites when required.
- Salesforce experience is advantageous.
- Proactive and solutions-oriented.
- Calm under pressure and adaptable to changing priorities.
- Professional, approachable, and service-driven.
- Strong sense of ownership and accountability.
- Collaborative team player with the ability to work independently.
This role is ideal for someone who enjoys being at the centre of operations, supporting multiple teams, and ensuring excellence in both administrative delivery and workplace experience.
Operations & Development Administrator in City of London employer: Knotel
Contact Detail:
Knotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Development Administrator in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your desired field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their needs, especially in operations and client experience.
✨Tip Number 3
Practice your communication skills! Being a confident communicator is key in this role, so rehearse common interview questions and answers with a friend or in front of a mirror.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations & Development Administrator in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations & Development Administrator role. Highlight your organisational skills and any relevant admin experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role. Share specific examples of how you've excelled in similar environments and how you can contribute to our team’s success.
Show Off Your Communication Skills: Since this role involves a lot of coordination and client interaction, make sure your written application showcases your communication skills. Keep it clear, concise, and professional – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Knotel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Operations & Development Administrator role. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, especially in a fast-paced environment.
✨Demonstrate Proactive Communication
Communication is key in this role, so think of instances where you effectively communicated with clients or internal teams. Highlight how you anticipated needs and resolved issues before they escalated. This will show that you can maintain high service standards and contribute positively to the workplace experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Practice responses to potential situations you might face in the role, such as managing a last-minute request or dealing with conflicting priorities. This will demonstrate your adaptability and solutions-oriented mindset.