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For Companies At a Glance
- Tasks: Lead daily operations of a vibrant workspace, ensuring top-notch service and efficiency.
- Company: Join Knotel, a trailblazer in flexible workspaces redefining the future of work.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be the heartbeat of a unique workspace, making a real impact on member experiences.
- Qualifications: Experience in operations or facilities management, with strong leadership and problem-solving skills.
- Other info: Join a culture of hospitality and continuous improvement in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Knotel is a pioneering flexible workspace provider, redefining how businesses approach workspaces and real estate. With a commitment to service and tailored solutions, we are at the forefront of the future of work. Our Workclub combines dynamic environments, hospitality, cutting-edge technology, and a collaborative ethos to create unique spaces that provide for all sessions in your working day. In 2023 we grew the Old Sessions House Workclub into the workspace of choice for London businesses looking for a space that makes them stand out.
We are seeking an exceptional Operations Manager to lead the day-to-day running of our Workclub at Old Sessions House and ensure the highest standards of hospitality, efficiency and building performance. This role is the operational heartbeat of the club, responsible for facilities ownership, creating scalable systems and processes, and ensuring our members and guests experience memorable service from the moment they arrive. You will work closely with the General Manager and wider leadership team to optimise operations, elevate service, and embed a culture of continuous improvement.
ESSENTIAL DUTIES:
- Facilities & Building Operations
- Oversee all aspects of building performance including maintenance, cleaning, security, health & safety, and compliance.
- Create and manage planned preventative maintenance (PPM) schedules to ensure the building always operates at premium standards.
- Conduct regular floor walks to identify issues, risks and opportunities for improvement.
- Own incident management, reporting and resolution with clear follow-up actions.
- Systems, Processes & Operational Excellence
- Build, document and implement operational SOPs across front-of-house, back-of-house, events, facilities and member experience.
- Introduce systems that enhance consistency, efficiency and accountability (checklists, trackers, digital tools, dashboards).
- Drive continuous improvement projects to reduce inefficiencies and improve member experience.
- Support change management by training the team on new processes and ensuring strong adoption.
- Monitor operational KPIs and produce regular reporting for leadership.
- Member Experience & Service Delivery
- Ensure a premium service environment across all touchpoints – arrival, communal spaces, meeting rooms, events and hospitality.
- Resolve member issues professionally and proactively, ensuring operational fixes are made and root causes addressed.
- Support event operations and ensure internal programming runs smoothly from an operational perspective.
- Team Leadership & Culture
- Lead and motivate the house team with clear direction and high accountability.
- Train staff on SOPs, safety, building protocols and service expectations.
- Foster a culture of hospitality, ownership and operational excellence.
- Financial & Commercial
- Manage operational budgets, ensuring cost efficiency without compromising quality.
- Track and optimise spend on contractors, consumables, repairs and utilities.
- Support forecasting and capex planning for building improvements and strategic upgrades.
- Contribute to commercial insights, member retention strategies and operational efficiencies.
SKILLS & EXPERIENCE
- Proven experience in operations or facilities management within hospitality, members clubs, hotels, premium workspaces, or similar environments.
- Strong understanding of building operations, maintenance, compliance and health & safety.
- Demonstrated ability to develop and roll out systems, processes and SOPs at scale.
- Exceptional organisational skills and attention to detail.
- Strong leadership and communication skills, able to influence internal teams and external contractors.
- Problem-solver with a proactive, hands-on approach and a “fix before it breaks” mindset.
- Ability to manage multiple priorities in a fast-paced, premium environment.
- Tech-savvy, with experience using operational or facilities management software.
WHAT SUCCESS LOOKS LIKE:
- The building is consistently immaculate and operates fault-free.
- SOPs are clear, adopted, and embedded across the team.
- Member satisfaction is high, with operational issues proactively addressed.
- Operational reporting and KPIs give leadership clarity and confidence.
- Your work contributes directly to a calm, premium, frictionless environment for members.
- Operations in the house improve 1% daily.
Operations Manager in London employer: Knotel - Old Sessions House
Contact Detail:
Knotel - Old Sessions House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, make sure to highlight your experience in operations and facilities management. Share specific examples of how you've improved processes or enhanced member experiences.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. Tailor your message to show how your skills align with their needs, especially in creating operational excellence.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your enthusiasm for the role and mention something specific from the conversation that resonated with you. It shows you're genuinely interested and keeps you top of mind.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Your Passion for Operations: When writing your application, let us see your enthusiasm for operations management. Share specific examples of how you've improved processes or enhanced member experiences in previous roles. We love to see candidates who are genuinely excited about creating efficient and welcoming environments!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience in hospitality and facilities management, and connect it to how you can contribute to our Workclub. We want to know why you're the perfect fit for Knotel!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements. Remember, clarity is key when showcasing your skills and experience!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s the easiest way for us to keep track of all the amazing talent out there!
How to prepare for a job interview at Knotel - Old Sessions House
✨Know the Company Inside Out
Before your interview, dive deep into Knotel's mission and values. Understand their approach to flexible workspaces and how they redefine real estate. This knowledge will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Operational Expertise
Be ready to discuss your previous experience in operations or facilities management. Prepare specific examples where you've implemented systems or processes that improved efficiency or member satisfaction. Highlight your problem-solving skills and how you've proactively addressed issues in past roles.
✨Demonstrate Leadership Skills
As an Operations Manager, you'll need to lead a team effectively. Share examples of how you've motivated teams, trained staff on SOPs, and fostered a culture of excellence. Emphasise your communication skills and how you've influenced others to achieve operational goals.
✨Prepare Questions That Matter
At the end of the interview, have insightful questions ready for your interviewers. Ask about their current challenges in operations or how they measure member satisfaction. This shows your strategic thinking and genuine interest in contributing to their success.
