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- Tasks: Welcome guests, manage VIP needs, and support event logistics.
- Company: Knotel is revolutionising flexible workspaces with a focus on service and tailored solutions.
- Benefits: Join a vibrant team in a stunning workspace with opportunities for growth and collaboration.
- Why this job: Be part of a dynamic environment that blends design, service, and exceptional experiences.
- Qualifications: Experience in hospitality or front of house roles; strong communication and organisational skills required.
- Other info: Flexible working hours between 8am and 8pm in a landmark location.
The predicted salary is between 30000 - 42000 £ per year.
Knotel is a pioneering flexible workspace provider, redefining how businesses approach workspaces and real estate. With a commitment to service and tailored solutions, we are at the forefront of the future of work. Our Workclubs combine dynamic environments, hospitality, cutting-edge technology, and a collaborative ethos to create unique spaces that provide for all sessions in your working day.
In 2023 we grew the Old Sessions House Workclub into the workspace of choice for London businesses looking for a space that makes them stand out. Offering a Workclub during the week which supports businesses and their employees, and a high-end event space in the evenings and weekends, we maximize the yield of the 22,000 sqft Old Sessions House in Clerkenwell.
Knotel is seeking a professional, hospitality-focused Front of House Associate to be the welcoming face of Old Sessions House – a beautifully restored and vibrant workspace in the heart of London's Farringdon!
As part of our Facilities and Hospitality team, you will play a key role in shaping the visitor and client experience, ensuring every guest – especially VIPs – receives a warm, seamless, and premium service from the moment they arrive.
Key Responsibilities:- Front Desk Presence: Deliver a friendly, efficient, and professional welcome to all visitors and members
- VIP Guest Support: Manage and anticipate the needs of VIP guests with discretion and care
- Hospitality Collaboration: Support the wider hospitality team during events, helping coordinate logistics, setup, and guest services
- Daily Operations: Assist in day-to-day front desk responsibilities including visitor logs, calls, and coordinating building access
- Teamwork: Work closely with your Front of House partner and the Facilities team to uphold Knotel’s high standards of service and presentation
- Experience in a front of house, concierge, or hospitality role (ideally in a premium or client-facing setting)
- A confident communicator with a proactive approach
- Detail-oriented, organised, and comfortable handling multiple priorities at once
- A natural team player, flexible and dependable across a rotating schedule (between 8am and 8pm)
Old Sessions House is more than a workspace – it’s a destination. This role offers the opportunity to be part of a dynamic and professional environment where design, service, and experience come together. You’ll work with a supportive team, engage with a diverse and high-profile clientele, and play a central role in delivering exceptional service in a landmark location.
Front of House employer: Knotel - Old Sessions House
Contact Detail:
Knotel - Old Sessions House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House
✨Tip Number 1
Familiarise yourself with Knotel's unique offerings and the specific features of the Old Sessions House Workclub. Understanding what sets this workspace apart will help you engage confidently with potential clients and guests during your interactions.
✨Tip Number 2
Practice your communication skills, especially in a hospitality context. Being able to articulate your thoughts clearly and warmly will be crucial when welcoming guests and managing VIPs, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Network within the hospitality industry, particularly with professionals who have experience in front of house roles. They can provide insights into best practices and may even offer referrals that could enhance your application.
✨Tip Number 4
Showcase your organisational skills by volunteering for events or taking on roles that require multitasking. This will not only build your experience but also demonstrate your ability to handle the dynamic environment at Knotel effectively.
We think you need these skills to ace Front of House
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house or hospitality roles. Emphasise any previous work with VIP clients and your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Knotel's mission. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Key Skills: In your application, focus on skills that are crucial for the role, such as communication, organisation, and teamwork. Provide examples of how you've successfully managed multiple priorities in a fast-paced environment.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Old Sessions House. Mention what attracts you to Knotel and how you can contribute to creating a welcoming atmosphere for guests.
How to prepare for a job interview at Knotel - Old Sessions House
✨Showcase Your Hospitality Skills
Since the role is heavily focused on hospitality, be prepared to discuss your previous experiences in similar roles. Share specific examples of how you provided exceptional service, especially to VIP guests, and how you handled any challenges that arose.
✨Demonstrate Your Communication Skills
As a Front of House Associate, clear communication is key. Practice articulating your thoughts clearly and confidently. You might be asked situational questions, so think about how you would respond to various scenarios involving guest interactions.
✨Emphasise Teamwork and Flexibility
This position requires collaboration with the Facilities and Hospitality teams. Be ready to discuss how you work well in a team setting and provide examples of times when you adapted to changing circumstances or schedules.
✨Research Knotel and Its Values
Familiarise yourself with Knotel's mission and values, particularly their focus on creating unique workspaces. This will help you align your answers with what they are looking for and show your genuine interest in the company.