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- Tasks: Welcome visitors and manage VIP guest needs with a friendly, professional approach.
- Company: Knotel is revolutionising flexible workspaces with a focus on service and tailored solutions.
- Benefits: Join a dynamic team in a vibrant workspace with opportunities for growth and collaboration.
- Why this job: Be part of a unique environment that blends hospitality, design, and exceptional service.
- Qualifications: Experience in hospitality or front of house roles; strong communication and organisational skills required.
- Other info: Work in a landmark location with a rotating schedule between 8am and 8pm.
The predicted salary is between 24000 - 36000 £ per year.
Knotel is a pioneering flexible workspace provider, redefining how businesses approach workspaces and real estate. With a commitment to service and tailored solutions, we are at the forefront of the future of work. Our Workclubs combine dynamic environments, hospitality, cutting-edge technology, and a collaborative ethos to create unique spaces that provide for all sessions in your working day.
In 2023 we grew the Old Sessions House Workclub into the workspace of choice for London businesses looking for a space that makes them stand out. Offering a Workclub during the week which supports businesses and their employees, and a high-end event space in the evenings and weekends, we maximize the yield of the 22,000 sqft Old Sessions House in Clerkenwell.
Knotel is seeking a professional, hospitality-focused Front of House Associate to be the welcoming face of Old Sessions House – a beautifully restored and vibrant workspace in the heart of London's Farringdon!
As part of our Facilities and Hospitality team, you will play a key role in shaping the visitor and client experience, ensuring every guest – especially VIPs – receives a warm, seamless, and premium service from the moment they arrive.
Key Responsibilities:- Front Desk Presence: Deliver a friendly, efficient, and professional welcome to all visitors and members
- VIP Guest Support: Manage and anticipate the needs of VIP guests with discretion and care
- Hospitality Collaboration: Support the wider hospitality team during events, helping coordinate logistics, setup, and guest services
- Daily Operations: Assist in day-to-day front desk responsibilities including visitor logs, calls, and coordinating building access
- Teamwork: Work closely with your Front of House partner and the Facilities team to uphold Knotel’s high standards of service and presentation
- Experience in a front of house, concierge, or hospitality role (ideally in a premium or client-facing setting)
- A confident communicator with a proactive approach
- Detail-oriented, organised, and comfortable handling multiple priorities at once
- A natural team player, flexible and dependable across a rotating schedule (between 8am and 8pm)
Old Sessions House is more than a workspace – it’s a destination. This role offers the opportunity to be part of a dynamic and professional environment where design, service, and experience come together. You’ll work with a supportive team, engage with a diverse and high-profile clientele, and play a central role in delivering exceptional service in a landmark location.
Front of House employer: Knotel - Old Sessions House
Contact Detail:
Knotel - Old Sessions House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House
✨Tip Number 1
Familiarise yourself with Knotel's unique offerings and the specific features of the Old Sessions House Workclub. Understanding what sets this workspace apart will help you engage confidently with potential clients and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in front of house roles. Attend events or join online forums to connect with others who can provide insights or even referrals that could boost your application.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios where you handle VIP guests or manage front desk operations. This will prepare you for the dynamic environment at Knotel and showcase your proactive approach during interviews.
✨Tip Number 4
Research common challenges faced in front of house roles and think about how you would address them. Being able to discuss these scenarios in your conversations with us will highlight your problem-solving skills and readiness for the position.
We think you need these skills to ace Front of House
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house or hospitality roles. Emphasise any work with VIP clients and your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Knotel's mission. Mention specific examples of how you've provided excellent customer service in previous roles.
Highlight Key Skills: In your application, focus on skills such as communication, organisation, and teamwork. Provide examples of how you've successfully managed multiple priorities in a fast-paced environment.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Old Sessions House. Mention what attracts you to Knotel and how you can contribute to their vision of redefining workspaces.
How to prepare for a job interview at Knotel - Old Sessions House
✨Showcase Your Hospitality Skills
Since the role is heavily focused on hospitality, be prepared to share specific examples from your past experiences where you provided exceptional service. Highlight any situations where you went above and beyond for guests or clients.
✨Demonstrate Your Communication Skills
As a Front of House Associate, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could encounter in the role, such as greeting VIP guests or handling inquiries.
✨Emphasise Teamwork
This position requires collaboration with various teams. Be ready to discuss how you've successfully worked in a team environment before. Share examples that demonstrate your ability to support colleagues and contribute to a positive team dynamic.
✨Research Knotel and Its Values
Familiarise yourself with Knotel's mission and values. Understanding their approach to flexible workspaces and client service will help you align your answers with what they are looking for. It shows genuine interest and preparation, which can set you apart from other candidates.