At a Glance
- Tasks: Manage and grow enterprise client accounts while shaping account management practices.
- Company: KNOT Technologies, an innovative AI startup transforming the ticketing industry.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic startup culture with significant career advancement potential.
- Why this job: Join a fast-growing team and make a real impact in the event ticketing space.
- Qualifications: Experience in enterprise account management and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
KNOT Technologies is a startup backed by one of the top-performing VCs in the Middle East and a strong founding team from Meta and Goldman Sachs. We’re reshaping the event ticketing industry through the power of artificial intelligence. Serving a global market, our platform delivers a smarter, faster, and more secure ticketing experience. We solve some of the biggest challenges in ticketing; like fraud, scalping, and inefficiencies through AI-driven infrastructure that verifies tickets, streamlines transactions, and empowers event organizers. We’re not just building software. We’re building trust between organizers and audiences, one ticket at a time. If you’re passionate about tech, events, and AI, and want to be part of a fast-growing team building the future of ticketing, we’d love to hear from you.
This is a full-time remote role for a Senior Account Manager at KNOT Technologies. In this role, you will take end-to-end ownership of a growing portfolio of enterprise clients, acting as their primary strategic partner as they adopt and scale on KNOT’s AI-powered ticketing platform.
You will be responsible not only for managing and expanding your own book of accounts, but also for shaping how account management is done at KNOT. This includes defining best practices, building repeatable processes, and working closely with leadership to lay the foundations of our UK customer operations. As KNOT grows, you will play a key role in hiring, mentoring, and leading the UK account management team.
You will collaborate cross-functionally with product, engineering, operations, and commercial teams to deliver tailored, high-impact solutions for event organizers, sports clubs, and venues. You will proactively identify opportunities to deepen client engagement, drive adoption of new features, and unlock long-term value across each account. This role comes with a high degree of autonomy, accountability, and influence. Your work will directly impact customer success, revenue growth, and how KNOT scales its enterprise relationships in the UK and beyond.
Responsibilities- Own and scale a portfolio of enterprise clients end to end, acting as KNOT’s senior commercial and strategic lead across each account from onboarding through long-term growth.
- Build and grow your own book of business, driving retention, expansion, and commercial performance across KNOT’s products, integrations, and partnerships.
- Define how account management operates at KNOT in the UK, including processes, success metrics, playbooks, and client engagement models as the business scales.
- Partner cross-functionally with Product, Engineering, Operations, and Leadership to deliver complex rollouts, integrations, and high-impact initiatives for key clients.
- Lead senior client relationships, owning renewals, commercial discussions, and executive-level engagement while anticipating risks and unlocking new opportunities.
- Lay the foundations of the UK account management team, supporting hiring, onboarding, and mentoring as KNOT expands its regional footprint.
- Proven experience in enterprise account management, customer success, or partnerships within a SaaS, platform, or technology-led business. Previous experience within the ticketing ecosystem is strongly preferred.
- Demonstrated ability to own revenue-bearing client relationships and operate with a high degree of autonomy and accountability.
- Strong commercial judgement with experience managing renewals, expansions, and complex stakeholder environments.
- Comfortable working in early-stage or high-growth environments, where structure is built rather than inherited.
- Excellent communication skills in English; additional languages are a plus.
- Highly organized, strategic, and resilient, with the ability to balance hands-on execution and long-term thinking.
Senior Account Manager - AI Start Up (UK-based, Fully Remote) employer: KNOT Technologies
KNOT Technologies is an exceptional employer for those looking to make a significant impact in the AI-driven ticketing industry. With a fully remote work culture, we offer flexibility and autonomy while fostering a collaborative environment that encourages innovation and personal growth. As part of our dynamic team, you'll have the opportunity to shape account management practices and lead a growing team, all while being backed by top-tier investors and a visionary founding team.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager - AI Start Up (UK-based, Fully Remote)
✨Get Involved in Startup Events
Dive into the local startup scene! Attend pitch nights, hackathons, and networking events. It's a great way to meet founders and like-minded folks. Plus, you never know who might put in a good word for you at a startup like KNOT Technologies!
✨Show Off Your Creativity
Startups love unique ideas! Create a portfolio or a personal website showcasing your past projects, especially those relevant to startups. This personal touch can really make you stand out when you're applying for that full-time gig at KNOT Technologies.
✨Leverage Startup Communities Online
Get active on platforms such as Indie Hackers, Startup Grind, or even LinkedIn groups focused on startups. Participating in discussions can increase your visibility and open up potential job leads, especially at buzzing companies like KNOT Technologies.
✨Direct Applications are Your Best Bet
Don't shy away from applying directly through our website. Startups often check their own portals first before other job sites. Tailor your application to show how you can add value to KNOT Technologies — a personal touch goes a long way!
We think you need these skills to ace Senior Account Manager - AI Start Up (UK-based, Fully Remote)
Some tips for your application 🫡
Show Your Entrepreneurial Spirit:When applying for a role in startups and entrepreneurship, it's crucial to highlight any experience you have with starting your own projects or businesses. We love seeing examples of your initiative, so sprinkle in stories of how you’ve taken risks or solved problems creatively—this is what makes you stand out!
Tailor Your CV for Impact:In the startup world, your CV should reflect not just your experience, but the impact you've made. Use quantifiable achievements to show your contributions, like percentage increases in growth or revenue. Remember, we’re looking for go-getters who know how to get results!
Craft a Provocative Cover Letter:Your cover letter is a chance to showcase your passion and motivation for working at KNOT Technologies. Don't just list your skills—share your vision and what excites you about the entrepreneurial journey. Connect your personal aspirations with what we need, and let your enthusiasm shine through!
Keep Your Portfolio Handy:If you have a portfolio showcasing any past projects or entrepreneurial efforts, definitely mention it in your application. Though not always necessary for full-time roles, it can provide us with deeper insights into your work style and creativity. If you have a blog, products, or any innovation, we'd love to see it!
How to prepare for a job interview at KNOT Technologies
✨Show Your Entrepreneurial Spirit
In startups, they love seeing passion and initiative. Be ready to share any personal projects or ideas you've worked on. This shows you’re not just about the 9-to-5, but you’re invested in creating value, which is key in this fast-paced environment.
✨Brush Up on Your Problem-Solving Skills
Expect to be thrown some curveballs during the interview—startups often face unexpected challenges. Having a couple of examples up your sleeve where you’ve creatively solved problems will really impress them. It's all about how you think on your feet!
✨Know Your Stuff About the Industry
Since you're applying for a full-time role, they’ll want to see you've done your homework. Make sure you understand where the startup stands in its industry, including competitors and market trends. It’s a great way to show you're genuinely interested and can contribute from day one.
✨Show Flexibility and Adaptability
Startups can pivot quickly, so highlight your adaptability. Share examples of when you've successfully navigated change or taken on roles outside your comfort zone. This shows you’re ready for whatever comes your way, which is crucial in a startup atmosphere!
