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For Companies At a Glance
- Tasks: Manage and grow enterprise client accounts while shaping account management practices.
- Company: KNOT Technologies, an innovative AI startup transforming the ticketing industry.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Why this job: Join a fast-growing team and make a real impact in the event ticketing space.
- Qualifications: Experience in enterprise account management and strong communication skills required.
- Other info: Be part of a dynamic startup culture with significant career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
KNOT Technologies is a startup backed by one of the top-performing VCs in the Middle East and a strong founding team from Meta and Goldman Sachs. We’re reshaping the event ticketing industry through the power of artificial intelligence. Serving a global market, our platform delivers a smarter, faster, and more secure ticketing experience. We solve some of the biggest challenges in ticketing; like fraud, scalping, and inefficiencies through AI-driven infrastructure that verifies tickets, streamlines transactions, and empowers event organizers. We’re not just building software. We’re building trust between organizers and audiences, one ticket at a time. If you’re passionate about tech, events, and AI, and want to be part of a fast-growing team building the future of ticketing, we’d love to hear from you.
This is a full-time remote role for a Senior Account Manager at KNOT Technologies. In this role, you will take end-to-end ownership of a growing portfolio of enterprise clients, acting as their primary strategic partner as they adopt and scale on KNOT’s AI-powered ticketing platform.
You will be responsible not only for managing and expanding your own book of accounts, but also for shaping how account management is done at KNOT. This includes defining best practices, building repeatable processes, and working closely with leadership to lay the foundations of our UK customer operations. As KNOT grows, you will play a key role in hiring, mentoring, and leading the UK account management team.
You will collaborate cross-functionally with product, engineering, operations, and commercial teams to deliver tailored, high-impact solutions for event organizers, sports clubs, and venues. You will proactively identify opportunities to deepen client engagement, drive adoption of new features, and unlock long-term value across each account. This role comes with a high degree of autonomy, accountability, and influence. Your work will directly impact customer success, revenue growth, and how KNOT scales its enterprise relationships in the UK and beyond.
Responsibilities- Own and scale a portfolio of enterprise clients end to end, acting as KNOT’s senior commercial and strategic lead across each account from onboarding through long-term growth.
- Build and grow your own book of business, driving retention, expansion, and commercial performance across KNOT’s products, integrations, and partnerships.
- Define how account management operates at KNOT in the UK, including processes, success metrics, playbooks, and client engagement models as the business scales.
- Partner cross-functionally with Product, Engineering, Operations, and Leadership to deliver complex rollouts, integrations, and high-impact initiatives for key clients.
- Lead senior client relationships, owning renewals, commercial discussions, and executive-level engagement while anticipating risks and unlocking new opportunities.
- Lay the foundations of the UK account management team, supporting hiring, onboarding, and mentoring as KNOT expands its regional footprint.
- Proven experience in enterprise account management, customer success, or partnerships within a SaaS, platform, or technology-led business. Previous experience within the ticketing ecosystem is strongly preferred.
- Demonstrated ability to own revenue-bearing client relationships and operate with a high degree of autonomy and accountability.
- Strong commercial judgement with experience managing renewals, expansions, and complex stakeholder environments.
- Comfortable working in early-stage or high-growth environments, where structure is built rather than inherited.
- Excellent communication skills in English; additional languages are a plus.
- Highly organized, strategic, and resilient, with the ability to balance hands-on execution and long-term thinking.
Senior Account Manager - AI Start Up (UK-based, Fully Remote) employer: KNOT Technologies
Contact Detail:
KNOT Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager - AI Start Up (UK-based, Fully Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a portfolio or a personal project that showcases your expertise in account management and AI. This gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews by researching KNOT Technologies inside out. Understand their platform, the challenges they face, and how you can contribute to their mission of reshaping ticketing with AI.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Senior Account Manager - AI Start Up (UK-based, Fully Remote)
Some tips for your application 🫡
Show Your Passion for AI and Events: When writing your application, let your enthusiasm for tech, events, and AI shine through. We want to see how your interests align with our mission at KNOT Technologies, so don’t hold back on sharing your experiences!
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your relevant experience in enterprise account management and any previous work in the ticketing ecosystem. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities of the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at KNOT Technologies
✨Know Your Stuff
Before the interview, dive deep into KNOT Technologies and its AI-powered ticketing platform. Understand their mission, values, and the challenges they aim to solve in the ticketing industry. This knowledge will not only impress your interviewers but also help you articulate how your experience aligns with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your success in enterprise account management and customer success. Highlight instances where you've driven retention and expansion, especially in tech or SaaS environments. This will show that you can bring valuable insights to KNOT's growing portfolio of clients.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and strategic thinking. For instance, you might be asked how you would handle a challenging client relationship or how you would identify opportunities for upselling. Think through these scenarios beforehand and be ready to discuss your thought process and potential solutions.
✨Emphasise Collaboration Skills
Since the role involves working cross-functionally with various teams, be prepared to discuss your experience collaborating with product, engineering, and operations teams. Share examples of how you've successfully partnered with others to deliver high-impact solutions, as this will demonstrate your ability to thrive in KNOT's dynamic environment.
