At a Glance
- Tasks: Craft delicious drinks and create memorable experiences for our customers.
- Company: Join Knoops, a vibrant chocolate drink expert with a passion for quality.
- Benefits: Flexible hours, training opportunities, and a supportive team environment.
- Other info: Diverse team culture that celebrates originality and inclusivity.
- Why this job: Be part of a creative community where your individuality shines.
- Qualifications: No experience needed, just a love for beverages and a friendly attitude.
The predicted salary is between 20000 - 25000 £ per year.
At Knoops, we’re experts in crafting the perfect chocolate drink for our customers. Our founder Jens Knoop opened the first store in Rye in 2013. Now we have a growing estate of stores, a production factory and a growing online business. The Knoops concept is based around our carefully curated percentage menu which offers chocolates to suit every taste and mood. We find joy in helping you to discover your perfect chocolate drink and encourage experimentation with different % chocolates and flavours in a process we call ‘Knoopology’. This process is simple; choose your chocolate %, milk, and extra flavours like sea salt, orange zest or chilli to be made into a hot chocolate, milkshake or iced chocolate.
Do you have a love for crafting exceptional drinks and delighting customers with impeccable service? At Knoops, we’re passionate about delivering a unique and premium beverage experience centred on expertly crafted hot chocolate, coffee, and tea creations. We're seeking enthusiastic Baristas to join our team and contribute to the vibrant atmosphere of our stores.
Key Responsibilities
- Craft Bespoke Beverages: Prepare and serve an extensive range of drinks, from expertly brewed coffees to our signature chocolate-based creations, always tailored to customer preferences.
- Engage Customers: Provide a warm and friendly service, sharing your beverage knowledge and offering suggestions to enhance their Knoops experience.
- Master Coffee & Chocolate Equipment: Operate espresso machines, grinders, and chocolate preparation tools with precision to maintain consistency and quality.
- Maintain Café Standards: Ensure the café is always clean, organized, and visually inviting, adhering to health and safety guidelines.
- Stock Management: Keep ingredients and supplies fully stocked, ensuring seamless operations throughout the day.
- Handle Transactions: Process customer orders efficiently and accurately using our point-of-sale system.
- Team Collaboration: Work closely with the team to maintain a positive and productive environment.
What We’re Looking For
- Passion for Beverages: You take pride in crafting quality drinks and love sharing that passion with customers.
- Barista Experience (Preferred): Prior experience in coffee preparation is a plus, but we welcome individuals eager to learn and develop their skills.
- Attention to Detail: From perfect foam on a latte to precise chocolate ratios, you understand the importance of getting it just right.
- Calm Under Pressure: You handle peak times with confidence and efficiency, always keeping customer satisfaction top of mind.
- Team Spirit: A supportive and positive team player who contributes to a fun and professional work environment.
- Friendly & Enthusiastic Attitude: Happy to be part of a positive working environment with a 'Happy to Help' attitude to customers and the rest of the team.
- Creating a Space for Exploration and Joy: Friendly, engaging, and naturally customer-focused, you thrive on creating memorable experiences.
- Eager to Learn: While no experience is necessary, you’re open to learning new skills and growing with the team.
- Reliable & Supportive: You’re dependable, helpful, and love being part of a team that works together to deliver excellence.
- Uphold our High Standard: Adhere to punctual attendance, dress code, and high personal hygiene standards.
- Be Original: We value individuality, so bring your authentic self to work every day.
Why Knoops?
At Knoops, our culture is built on four key pillars that guide everything we do — for our customers, our community, and our team members. When you join us, you become part of something meaningful, creative, and rewarding:
- Craft: We are passionate about craftsmanship, and this extends beyond the drinks we serve. At Knoops, you'll have the chance to craft your own journey by developing new skills, refining your expertise, and exploring creative opportunities.
- Ritual: We believe in the power of rituals — the little moments that create lasting joy. As a Knoops barista, you’ll be a part of these shared experiences, creating meaningful interactions that bring people together over expertly crafted drinks.
- Exploration: We are curious, adventurous, and always striving to improve. Knoops is a place where new ideas are welcomed, achievements are celebrated, and growth is continuous. Together, we’re on a journey to explore new possibilities and celebrate the rewards that come from discovery.
- Community: Our community is at the heart of everything we do. Knoops is a space for collaboration and inclusion, where everyone feels valued, supported, and encouraged to bring their authentic selves to the table. We thrive on working together to create something truly special.
Be Part of it - Join the Team
At Knoops, everyone has a place to shine. Since we first started crafting our signature chocolate-based drinks, we've encouraged our team to bring their authentic selves to work — to be bold, creative, and unapologetically original. Because it’s not just what you do at Knoops; it’s how you do it. Your originality, passion, and individuality are what make our cafés vibrant and welcoming spaces for our customers. You’ll work alongside a diverse group of colleagues who all bring their own spark to the team. Together, we create joyful experiences, one expertly crafted drink at a time.
At Knoops, ambition is celebrated. Whether you're a barista just starting out or a seasoned hospitality professional, you'll be respected, supported, and encouraged to explore new ways to grow. From flexible working arrangements to opportunities for training and development, we’re here to help you on your journey.
So, if you're ready to embrace originality, be part of a passionate community, and craft something truly special every day — we want to hear from you. Join us at Knoops, where being yourself is always the best ingredient.
Our Shared Vision
At Knoops, we believe that diversity makes us stronger. Our customers come from all walks of life, and we value having a team that reflects this diversity. We celebrate the unique qualities that each team member brings and are committed to creating an inclusive environment where everyone can thrive.
We welcome applications from all backgrounds, regardless of age, ethnicity, gender, ability, religion, or sexual orientation. We are particularly keen to hear from candidates from underrepresented groups in our industry, including women, people with disabilities, ethnic minorities, and members of the LGBTQ+ community.
If you require any adjustments during the recruitment process, have a disability or condition that may affect your performance, or have other specific needs, please let us know—we’re here to support you every step of the way.
Joining Knoops means being part of a brand that values originality and craftsmanship while encouraging you to explore your potential and be a vital part of a supportive and dynamic community. Help in ‘Creating a Space for Exploration and Joy!’
Barista employer: Knoops - Kensington
At Knoops, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to craftsmanship and community means that as a Barista, you'll not only craft delightful beverages but also have ample opportunities for personal and professional growth in a supportive environment. With flexible working arrangements and a focus on celebrating individuality, Knoops is the perfect place for those looking to make meaningful connections while pursuing their passion for exceptional drinks.
StudySmarter Expert Advice🤫
We think this is how you could land Barista
✨Explore Local Hotspots
For entry-level roles in the hospitality food service industry, getting a foot in the door can often mean walking into local cafés, restaurants, or hotels with your CV in hand. Introduce yourself, ask about openings, and show your enthusiasm. This face-to-face approach can really set you apart from other candidates who just apply online!
✨Utilise Seasonal Hiring Trends
Keep an eye on the busy seasons, like summer or winter holidays, when restaurants and venues are ramping up for new staff. Many establishments look for extra hands during these peak times, so target your applications around these windows. Engage with local event calendars to find places that might be preparing for busy periods.
✨Join Hospitality Communities
Connect with local hospitality groups on social media or platforms like Meetup; they're a great way to learn about unadvertised opportunities and network with industry folks. Plus, you’ll get insider tips on where the best spots to apply are, and maybe even find a mentor to guide you through your first steps in the industry.
✨Polish those Soft Skills
In food service, your ability to communicate well and remain calm under pressure is crucial. Consider volunteering at local events or gatherings where you can showcase these skills. It not only adds experience to your CV but also demonstrates your willingness to learn and adapt, which is super enticing to potential employers like Knoops - Kensington.
We think you need these skills to ace Barista
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service world, mentioning your customer service experience is key. Even if it’s just a part-time gig or a volunteer role, highlight how you made customers happy or handled tricky situations. We love seeing those people-focused skills in your application!
Include Relevant Certifications:If you've got any relevant certifications, like a food hygiene certificate or bartending course, make sure they shine in your CV. Certifications show you're serious about your craft, and we appreciate candidates who come prepared with the right knowledge and skills for the job.
Craft a Genuine Cover Letter:For an entry-level position like this, your cover letter should reflect your enthusiasm and willingness to learn. Talk about why you’re excited about the role at Knoops - Kensington and what you hope to gain from working in hospitality. Let your personality come through!
Keep Your CV Clear and Concise:In hospitality, hiring managers might be sifting through loads of applications. Keep your CV neat and ensure it highlights your relevant experience and skills without fluff. Stick to one page if you can, making it easy for us to see why you'd be a great fit at Knoops - Kensington!
How to prepare for a job interview at Knoops - Kensington
✨Know Your Menu Inside Out
You'd be surprised at how many candidates stumble on questions about the menu! Make sure you familiarise yourself with the food and drink offerings at Knoops - Kensington. Knowing the ingredients, cooking methods, and even the specials can really impress your interviewer and show you're genuinely interested.
✨Show Off Your Customer Service Skills
In the hospitality-food-service world, customer service is king. Prepare some examples of how you've handled customer interactions in the past, whether in a part-time job or even during group projects. Practising these scenarios can set you apart and highlight your problem-solving abilities.
✨Be Ready for Practical Assessments
Since you're going for an entry-level role, don't be surprised if they ask you to demonstrate your skills in a practical way. Whether that's making a drink or setting a table, brush up on basic hospitality tasks. It shows that you're not just talk, but you can walk the walk too!
✨Display Your Willingness to Learn
As an entry-level candidate, your enthusiasm and willingness to grow can go a long way. Be prepared to discuss what you hope to learn and how you can contribute to the team at Knoops - Kensington. Your motivation can often outweigh experience, so let that passion shine through!
