At a Glance
- Tasks: Support our sales team with communication, order processing, and customer service.
- Company: Join an innovative design company focused on ergonomic solutions.
- Benefits: Full-time role with opportunities for growth and a supportive work culture.
- Other info: Diverse and inclusive workplace where you can be your authentic self.
- Why this job: Make a real impact by enhancing user experience and supporting sustainability.
- Qualifications: Strong communication skills and a detail-oriented mindset are essential.
The predicted salary is between 28800 - 43200 £ per year.
Sales Support page is loaded## Sales Supportlocations: UK - Londontime type: Full timeposted on: Posted Todayjob requisition id: JR107728At Colebrook Bosson Saunders, we are international designers, manufacturers and distributors of award-winning ergonomic products. We strive for new ways to enhance user experience through the seamless connection of people and technology.Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Colebrook Bosson Saunders means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Colebrook Bosson Saunders to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.**Job Description - Sales Support Coordinator****Overview:**At Colebrook Bosson Saunders, we believe in creating innovative, ergonomic solutions that transform the way people work. As a Sales Support Coordinator, you will play a pivotal role in supporting our European sales team by ensuring seamless communication, efficient order processing, and exceptional customer service. This role is ideal for a proactive and detail-oriented individual who thrives in a fast-paced environment and is passionate about delivering outstanding support to both internal teams and external clients.You will act as a key liaison between sales, operations, and customers—helping to maintain high levels of satisfaction and operational excellence. Your contributions will directly impact our ability to deliver world-class products and services to clients across various sectors.Key Responsibilities (*including but not limited to)*:* Acheive performance targets as outlines by the Sales Support Manager* Communicate clearly and professionally with customers via phone and email to support the sales process.* Accurately process both UK and international orders, ensuring all export documentation is completed correctly.* Confirm orders and allocate stock in line with customer requirements.* Proactively manage customer expectations in cases of product shortages or delays, and escalate unresolved issues to the team leader.* Ensure product returns are processed within the designated timeframes.* Handle customer complaints efficiently, seeking resolution or escalating when necessary.* Maintain up-to-date sales pipeline and customer data for assigned account managers.* Complete assigned Salesforce tasks promptly and accurately.* Assist account managers and customers by providing marketing materials, product images, and samples throughout the sales cycle.* Attend client site visits with account managers when required.* Regularly collect and report customer feedback to support continuous improvement.* Serve as the primary contact for all “C” accounts, providing quotes and stock availability information.* Offer technical support to customers, including assistance with the webshop and other platforms.* Contribute to market research and trend analysis to support product development.* Respond to queries related to web and eBay orders with accuracy and professionalism.* Provide cover for colleagues during absences as part of the buddy system.General:* Maintain CRM database - Salesforce, daily.* Attend events/exhibitions as and when required* Attend individual fortnightly catch ups with Sales Support Manager* Attend monthly team meetingsCompetencies:* Strong team player with a collaborative mindset.* Excellent multitasking abilities and capable of managing competing priorities effectively.* Works well under pressure while maintaining accuracy and attention to detail.* Proficient in Microsoft Office applications, particularly Word and Excel.* Experience in customer service, order processing, or inventory management is advantageous.* Additional language skills are highly desirable and beneficial for supporting international clients.* Comfortable using CRM systems (e.g., Salesforce) and learning new digital tools.Characteristics:* Dependable and highly detail-oriented, with a commitment to delivering high-quality work.* Professional and positive attitude, with a strong sense of accountability.* Self-motivated and capable of working independently as well as within a team.* Confident communicator, able to engage effectively with colleagues, customers, and stakeholders at all levels.* Adaptable and open to feedback, with a willingness to learn and grow within the role.* Proactive approach to problem-solving and continuous improvement.Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Colebrook Bosson Saunders is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers\\_help@millerknoll.com. #J-18808-Ljbffr
Sales Support in City of London employer: Knoll Inc.
At Colebrook Bosson Saunders, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. As a Sales Support Coordinator in London, you will not only contribute to our mission of enhancing user experience through ergonomic design but also benefit from ample opportunities for professional growth, a supportive team environment, and the chance to make a meaningful impact on both our clients and the community. Join us in redefining modern workspaces while enjoying a fulfilling career with a company that values diversity and sustainability.
Contact Details:
Knoll Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Support role, and who knows? They might just have the inside scoop on an opening at Colebrook Bosson Saunders!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially their ergonomic solutions. Be ready to discuss how your skills can help enhance user experience and support the sales team effectively.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've handled customer complaints or managed expectations. This will demonstrate your proactive approach and ability to maintain high satisfaction levels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Colebrook Bosson Saunders team!
We think you need these skills to ace Sales Support in City of London
Customer Service
Order Processing
Communication Skills
Attention to Detail
Salesforce
Microsoft Office (Word and Excel)
Multitasking
Problem-Solving Skills
Inventory Management
Technical Support
CRM Systems
Market Research
Team Collaboration
Adaptability
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Support role. Highlight your relevant experience in customer service and order processing, and show us how you can contribute to our mission of enhancing user experience.
Show Off Your Communication Skills:Since you'll be communicating with customers and internal teams, it's crucial to demonstrate your clear and professional communication style. Use examples in your application that showcase your ability to handle customer queries effectively.
Be Detail-Oriented:We love candidates who pay attention to detail! Make sure your application is free from typos and errors, and provide specific examples of how you've managed tasks accurately in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive!
How to prepare for a job interview at Knoll Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Colebrook Bosson Saunders. Understand their products, values, and mission. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Sales Support Coordinator, you'll be interacting with customers regularly. Prepare examples of how you've handled customer queries or complaints in the past. Highlight your ability to maintain professionalism and resolve issues efficiently.
✨Demonstrate Your Multitasking Abilities
The role requires juggling multiple tasks at once. Be ready to discuss how you manage competing priorities and stay organised. You might even want to share a specific instance where you successfully balanced several responsibilities under pressure.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce for managing customer data, brush up on your knowledge of this CRM system. If you have experience with it, be prepared to discuss how you've used it in previous roles. If not, showing a willingness to learn can go a long way!
