Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by managing orders, resolving issues, and enhancing their shopping experience.
- Company: Join MillerKnoll, a design collective focused on creating a sustainable future for all.
- Benefits: Enjoy a collaborative culture, flexible work options, and opportunities for personal growth.
- Why this job: Be part of a team that values positive impact and customer satisfaction in a dynamic environment.
- Qualifications: Experience in customer service is essential; fluency in English is required, additional languages are a plus.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 28800 - 43200 £ per year.
Customer Care Representative page is loaded
Customer Care Representative
Apply locations UK – Melksham time type Full time posted on Posted Yesterday job requisition id JR106843
Why join us?
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Job summary
Responsible for providing direction, facilitation, and diverse assistance to the Herman Miller European retail team. Coordinates key aspects of the customer experience, including order management, direct/indirect customer support, process improvement and customer analysis initiatives to drive customer loyalty and superior customer engagement. The Customer Care Representative acts as the main point of contact and provides aftercare and technical expert product knowledge for all products sold on our online store as well as resolving any emerging problems that our customers might face. The goal is to ensure excellent service standards, to respond efficiently to customer inquiries and maintain a high level of customer satisfaction.
Specific responsibilities
• Applies knowledge of specialized processes, policies, and procedures as related to Herman Miller Store team function.
• Assists with coaching, training, and mentoring new and existing team members, both formally and informally.
• Creates and updates work instructions as business needs develop and change.
• Develops and maintains excellent working relationships with inter-departmental teams (Scheduling, Traffic, Manufacturing, Returns, Warehouse, Product Resources, IT, Marketing).
• Identifies optimization opportunities and contributes to online marketing efforts to reach new customers and build customer loyalty.
• Initiates and is responsible for Herman Miller Store order maintenance related work such as returns, replacements, refund and cancellations.
• Maintains high level of competence in Herman Miller capabilities, including process, products, services, and workplace knowledge.
• Participates in cross-functional project teams in an effort to continuously improve performance.
• Serves as Herman Miller Store content expert to contribute to the ongoing administration and improvement of technical tools; including but not limited to eCommerce platform, phone system, call tracking, Syteline Management.
• Supports customer analysis and segmentation activities to optimize marketing efforts and drive both incremental revenue and lifetime customer relationships.
• Identify and assess customers’ needs to achieve satisfaction
• Represent our customer in all internal dialogue to ensure best outcome for the customer.
• Build sustainable relationships and trust with customers’ through open and interactive communication
• Provide accurate, valid and complete information by using the right methods and tools and key stakeholders/contacts within HM
• Handle customer complaints provide appropriate solutions and alternatives; follow up to ensure resolution and customer satisfaction.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Effectively manage customer expectations by conducting open and honest conversations
• Delivering on our promises.
• Achieve and where possible exceed your objectives (KPIs)
Company requirements
Health & Safety; ensure that safe working practices are followed. Attend safety briefings, as requested. Take responsibility for your own and your co-workers safety in accordance with The Health & Safety at Work Act 1974, and The Management of Health and Safety at Work Regulation 1999 Compliance; ensure compliance with business systems, processes, certification schemes, regulations and legislation relevant to the scope of your role. Support internal quality controls and audits to demonstrate compliance.
Job holder requirements
Education and experience
Essential:
Experience in a front-line customer-facing role in a customer-centric organisation
Fluent and clear written and spoken English language.
Preferred:
Experience in markets outside the UK
Demonstrated success in a customer service or support role in eCommerce
European language –German, French, Italian, Spanish, Swedish, Danish, Finnish,
Competencies, skills and abilities
Essential:
• Appreciates the value of positive customer service, and has high expectations for customer satisfaction levels
• Highly developed interpersonal skills
• Strong communicator with high levels of written, verbal and interpersonal skills.
• Proven organisational and time-management competencies, and pays attention to detail
• Possesses high energy, a can-do spirit to go the extra mile for the customer, and a strong sense of teamwork
• Proven ability in using good judgement.
• Remains calm under pressure.
• Is thorough, accurate, and professional at all times
• Ability to work effectively with a variety of internal and external business partners
• Demonstrated ability to effectively use a wide range of office automation, communication, software and technology tools.
Company values
Design for the good of humankind
❖ We are difference-makers
❖ We are all extraordinary
❖ We are better together
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com .
MillerKnoll is a collective of design brands coming together to remake modern for the 21st century.
We\’ve Improved Our Job Alert System!
To make your job search even better, we\’ve updated our internal job mapping system. As part of this change, any Job Alerts you\’ve previously set up will no longer work. But don’t worry—it’s quick and easy to create new alerts! Just log in and set up your preferences again to stay updated on the latest job openings.
We are aware that there are a number of scams targeting current job seekers. MillerKnoll will not ask you to provide money or any financial account information, such as bank account or routing numbers, as part of our application or job offer process. If you suspect a job application related scam involving MillerKnoll, or our collective ofbrands (Herman Miller, Knoll, KnollTextiles, Muuto, HAY , Geiger, Spinneybeck, Filzfelt , NaughtOne ,DatesWeiser, Maharam, Design Within Reach, Maars LivingWalls, Edelman Leather, Colebrook Bosson Saunders, Holly Hunt), please contact careers_help@millerknoll.com .
Want to be part of a team that’s making a positive impact? From creating spaces that help people live and work better to lifting our local and global communities, MillerKnoll is working hard to make a difference. Join us as we design a more equitable, sustainable, and beautiful future together.
Introduce Yourself
Enter your email address to tell us about yourself. We will keep you informed about job opportunities and events that match your interests.
#J-18808-Ljbffr
Customer Care Representative employer: Knoll Inc.
Contact Detail:
Knoll Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative
✨Tip Number 1
Familiarise yourself with the Herman Miller product range and customer service processes. Understanding the products you'll be supporting will help you answer customer queries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer complaints. Role-playing different scenarios can prepare you for real-life situations and show your potential employer that you're ready to engage positively with customers.
✨Tip Number 3
Network with current or former employees of MillerKnoll on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Demonstrate your ability to work in a team by sharing examples from your past experiences. Highlighting your teamwork skills will resonate well with the company's values of collaboration and community.
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any specific skills that align with the job description, such as communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of MillerKnoll's values. Mention how your previous experiences have prepared you to excel in this role.
Showcase Relevant Skills: In your application, clearly outline your interpersonal skills and ability to handle customer complaints. Provide examples of how you've gone the extra mile for customers in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Knoll Inc.
✨Know the Company Values
Before your interview, take some time to understand MillerKnoll's values and mission. They focus on designing for the good of humankind, so be prepared to discuss how your personal values align with theirs and how you can contribute to their goals.
✨Demonstrate Customer-Centric Skills
As a Customer Care Representative, showcasing your customer service skills is crucial. Prepare examples from your past experiences where you went the extra mile for a customer or resolved a challenging situation effectively.
✨Showcase Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to demonstrate your written and verbal communication skills during the interview, as they will be essential in handling customer inquiries.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to manage customer complaints or work under pressure, and be ready to explain how you handled them while maintaining professionalism.
