At a Glance
- Tasks: Deliver exceptional customer service and resolve inquiries to enhance customer satisfaction.
- Company: Join MillerKnoll, a design brand committed to making a positive impact.
- Benefits: Inclusive workplace, opportunities for growth, and a chance to make a difference.
- Other info: Diverse team environment with a focus on collaboration and continuous improvement.
- Why this job: Be a brand ambassador and help create a sustainable future for everyone.
- Qualifications: Strong communication skills and a passion for customer care.
The predicted salary is between 31500 - 38500 £ per year.
Why join us?
Our purpose is design for the good of humankind.
It’s the ideal we strive toward each day in everything we do.
Being a part of Miller Knoll means being a part of something larger than your work team, or even your brand.
We are redefining modern for the 21st century.
And our success allows Miller Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Job title - Customer Care Representative Location - Portal Mill, Melksham
Job summary ‘Commercial Support brings together a number of specialised functions under one umbrella.
Through teamwork, synergies and knowledge-sharing, our goal is to support and maximise the customer experience” To be a brand ambassador and deliver the best customer experience to both external and internal clients by providing a one-stop shop.
The Customer Care Advisor acts as the main point of contact and provides product and service information as well as resolving any emerging problems that our customers might face.
The goal is to ensure excellent service standards, to respond efficiently to customer inquiries and maintain a high level of customer satisfaction.
- Specific Responsibilities
- Identify and assess customers’ needs to achieve satisfaction
- Represent our customer in all internal dialogue to ensure best outcome for the client.
- Build sustainable relationships and trust with customers’ through open and interactive communication
- Provide accurate, valid and complete information by using the right methods and tools
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution and customer satisfaction.
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Effectively manage customer expectations by conducting open and honest conversations
- Delivering on our promises.
- Achieve and where possible exceed your objectives (KPIs)
- Job holder requirements
- Delight customers – follow up and make it second nature and systematic, be proactive
- Be easy to work with – respectful of others
- Drive collaboration between Customer Care and all Herman Miller teams – Connect to win
- Build Brand Value in our dealer community – Be a brand ambassador and offer exceptional customer care to build customer loyalty and dependency
- Take ownership – Be empowered to succeed
- Challenge the Status Quo – Speak up to avoid group think
- Explore and be intuitive – Build strong networks and have a hunger for self-development
- Humility and Sincerity – Own the error and apologise as a representative of Herman Miller, do not encourage a blame culture.
- Strive for high standards – Be accountable for your own actions
• Work intensity – stride to be the best in everything we do!
- Company values
- Leadership – leading by example
- Purpose – energy and drive
- Beliefs – integrity and trust
- Design – problem solving
- Connections – relationships
- Growth – continuous improvement
- Performance – achieve standards
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities.
Miller Knoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more.
Here, you can bring your whole self to work.
We’re committed to equal opportunity employment, including veterans and people with disabilities.
Miller Knoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Miller Knoll Talent Acquisition at careers_help@millerknoll. com.
Miller Knoll is a collective of design brands coming together to remake modern for the 21st century.
Want to be part of a team that’s making a positive impact?
From creating spaces that help people live and work better to lifting our local and global communities, Miller Knoll is working hard to make a difference.
Join us as we design a more equitable, sustainable, and beautiful future together.
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Customer Care Representative employer: Knoll Inc.
MillerKnoll is an exceptional employer that prioritises the well-being and growth of its employees while fostering a collaborative and inclusive work culture. Located in Portal Mill, Melksham, the company offers meaningful opportunities for personal and professional development, alongside a commitment to sustainability and social equity. By joining our team as a Customer Care Representative, you will not only contribute to a purpose-driven mission but also enjoy a supportive environment that values integrity, trust, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Knoll Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Knoll Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Knoll Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Knoll Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Knoll Inc.!
How to prepare for a job interview at Knoll Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
