At a Glance
- Tasks: Create a warm, inclusive shopping experience and lead a dynamic team.
- Company: Join Knix, an award-winning brand revolutionising intimate apparel.
- Benefits: Earn $22.70 CAD per hour with flexible hours and a supportive environment.
- Other info: Exciting opportunity at Scarborough Town Centre opening in August 2026!
- Why this job: Be part of a purpose-driven team that empowers customers to feel confident.
- Qualifications: 2+ years in retail, leadership skills, and a passion for customer service.
The predicted salary is between 15 - 20 £ per hour.
As a Key Lead at Knix, you create a warm, inclusive, and confidence-building experience for every customer and know how to cater towards our customer’s unique needs. You bring the Knix experience to life by listening deeply, offering thoughtful product guidance, and leading with care on the floor and in fitting rooms, setting the standard for how the team shows up for our customers.
You’re comfortable leading in real time - supporting your teammates, confidently navigating a fast-paced environment at peak hours, and fueled by sales targets and metrics to drive action. With a strong sense of ownership and a genuine love for the brand, you build customer loyalty, elevate the in-store experience, and drive consistent performance.
Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. We are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space.
The Opportunity:
- Create a comfortable, inclusive, and uplifting end-to-end experience for all Knix customers, leading by example in how we show up on the floor and in fitting rooms.
- Coach and develop Sales Associates in the moment, reinforcing strong behaviours while maintaining a positive, motivating, and fun working environment.
- Dominate your assigned selling periods, using real-time data and KPIs to coach associates on the fly and ensure we never leave a sale on the table.
- Actively listen to customers' unique needs and guide them to the right Knix products, including bra fittings, to ensure they leave confident and with the perfect fit.
- Stay knowledgeable on our growing product assortment and ensure your team effectively communicates product expertise with customers.
- Confidently navigate challenging interactions with team members and customers, de-escalating situations calmly and constructively.
- Support staff training, visual merchandising, and general operational needs as required.
About You:
- You’re a Knix Ambassador - inspired by our mission, and driven to translate your love for our brand into measurable growth.
- You take ownership of your team’s success - you’re a team player who proactively coaches, challenges, and inspires your peers to exceed their targets and deliver first-class customer experiences.
- You thrive in a fast-paced environment, adapt quickly to change, and make confident decisions on the spot.
- You have an understanding of sales targets and KPIs (such as traffic, CVR, AOV, UPT), and can translate insights into clear and impactful actions on the floor.
- You understand the vulnerability of fitting rooms and naturally make others feel comfortable, confident, and supported.
- You aren’t just a leader; you’re a closer. You have a deep love for the brand mission, and you express that love by driving the metrics that allow us to grow.
- You’re comfortable handling difficult customer-facing conversations and addressing team performance issues with honesty and care.
- You’re passionate about career growth - you treat feedback as a tool to success and proactively look for opportunities to elevate your performance.
Qualifications:
- 2+ years’ experience in an apparel or lifestyle retail brand environment is preferred.
- Proven experience in a lead or senior role.
- Ability to lead, coach and motivate a team to drive business results while delivering an exceptional customer experience.
- Demonstrated ability to use KPIs and sales insights to support real-time decision-making and drive stronger results during peak hours.
- Resourceful and proactive, with a proven ability to calmly resolve conflicts and de-escalate challenging situations with both team members and customers.
Eligibility Requirements:
- Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
- Ability to lift and handle packages weighing up to 25lbs.
- Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
- Flexible to work 15 to 20 hours per week, up to 29 hours during peak, with availability to work evenings, weekends, and holidays.
Compensation: $22.70 CAD per hour
We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team.
Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities.
Part-Time Key Lead (Scarborough Town Centre) - New Store Opening! employer: Knix
At Knix, we pride ourselves on fostering a warm and inclusive work culture that empowers our employees to thrive. As a Part-Time Key Lead at our new Scarborough Town Centre location, you'll enjoy competitive pay, flexible hours, and the opportunity to grow within a rapidly expanding brand that values your contributions and encourages personal development. Join us in creating a supportive environment where you can make a meaningful impact on both customers and your team.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Key Lead (Scarborough Town Centre) - New Store Opening!
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Knix, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Part-Time Key Lead (Scarborough Town Centre) - New Store Opening!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Knix that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Knix will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Knix and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Knix
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Knix, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Knix!
