At a Glance
- Tasks: Create a warm, inclusive experience for customers and lead your team to success.
- Company: Join Knix, an award-winning brand revolutionising intimate apparel and activewear.
- Benefits: Enjoy competitive pay, product discounts, health benefits, and career advancement opportunities.
- Other info: Flexible hours available; we celebrate diversity and inclusivity in our workplace.
- Why this job: Be part of a purpose-driven team that empowers people to feel confident and free.
- Qualifications: 2+ years in retail, leadership skills, and a passion for customer experience.
The predicted salary is between 15 - 20 £ per hour.
As a Key Lead at Knix, you create a warm, inclusive, and confidence-building experience for every customer and know how to cater towards our customer’s unique needs. You bring the Knix experience to life by listening deeply, offering thoughtful product guidance, and leading with care on the floor and in fitting rooms, setting the standard for how the team shows up for our customers. You’re comfortable leading in real time - supporting your teammates, confidently navigating a fast-paced environment at peak hours, and fueled by sales targets and metrics to drive action. With a strong sense of ownership and a genuine love for the brand, you build customer loyalty, elevate the in-store experience, and drive consistent performance.
Knix is an award‑winning intimate apparel and activewear brand that is re‑inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest‑growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best‑in‑class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose‑driven and authentic career!
Benefits & Perks
- Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay increases.
- Product Discount - Up to 50% on your favourite Knix products.
- Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions.
- Family - A Parental Leave Top‑Up Program up to 80% of your salary.
- Work Environment - A one‑of‑a‑kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work.
- Career Advancement - Monthly, quarterly, and semi‑annual awards and recognition and the opportunity to advance in your career - We are growing fast!
About You
You’re a Knix Ambassador - inspired by our mission, and driven to translate your love for our brand into measurable growth. You take ownership of your team’s success - you're a team player who proactively coaches, challenges, and inspires your peers to exceed their targets and deliver first‑class customer experiences. You thrive in a fast‑paced environment, adapt quickly to change, and make confident decisions on the spot. You have an understanding of sales targets and KPIs (such as traffic, CVR, AOV, UPT), and can translate insights into clear and impactful actions on the floor. You understand the vulnerability of fitting rooms and naturally make others feel comfortable, confident, and supported. You aren't just a leader; you’re a closer. You have a deep love for the brand mission, and you express that love by driving the metrics that allow us to grow. You’re comfortable handling difficult customer‑facing conversations and addressing team performance issues with honesty and care. You’re passionate about career growth - you treat feedback as a tool to success and proactively look for opportunities to elevate your performance.
The Opportunity
- Create a comfortable, inclusive, and uplifting end‑to‑end experience for all Knix customers, leading by example in how we show up on the floor and in fitting rooms.
- Coach and develop Sales Associates in the moment, reinforcing strong behaviors while maintaining a positive, motivating, and fun working environment.
- Dominate your assigned selling periods. You’re responsible for the 'pulse' of the floor, using real‑time data and KPIs to coach associates on the fly and ensure we never leave a sale on the table.
- Actively listen to customers' unique needs and guide them to the right Knix products, including bra fittings, to ensure they leave confident and with the perfect fit.
- Stay knowledgeable on our growing product assortment and ensure your team effectively communicates product expertise with customers.
- Confidently navigate challenging interactions with team members and customers, de‑escalating situations calmly and constructively.
- Support staff training, visual merchandising, and general operational needs as required.
Qualifications
- 2+ years’ experience in an apparel or lifestyle retail brand environment is preferred.
- Proven experience in a lead or senior role.
- Ability to lead, coach and motivate a team to drive business results while delivering an exceptional customer experience.
- Demonstrated ability to use KPIs and sales insights to support real‑time decision‑making and drive stronger results during peak hours.
- Resourceful and proactive, with a proven ability to calmly resolve conflicts and de‑escalate challenging situations with both team members and customers.
Eligibility Requirements
- Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
- Ability to lift and handle packages weighing up to 25lbs.
- Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
- Part‑time employees must be flexible to work 15 to 20 hours per week, up to 29 hours during peak, with availability to work evenings, weekends, and holidays.
- Full‑time employees must be open and flexible availability to ensure business needs are met including evenings, weekends, and holidays.
Employment Type
Part‑time permanent and full‑time permanent positions available.
Compensation
$22.70 CAD per hour.
Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
Key Lead (Scarborough Town Centre) - New Store Opening! employer: Knix
At Knix, we pride ourselves on being an exceptional employer that fosters a warm and inclusive work culture, where every team member is empowered to bring their authentic selves to work. With competitive pay, generous product discounts, and comprehensive health benefits starting from day one, we prioritise the well-being and growth of our employees. Our commitment to career advancement through recognition and development opportunities makes Knix not just a job, but a meaningful and rewarding career path in the vibrant Scarborough Town Centre.
StudySmarter Expert Advice🤫
We think this is how you could land Key Lead (Scarborough Town Centre) - New Store Opening!
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Knix, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Knix!
We think you need these skills to ace Key Lead (Scarborough Town Centre) - New Store Opening!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Knix, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Knix and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Knix that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Knix
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
