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- Tasks: Create a welcoming shopping experience and guide customers through their Knix journey.
- Company: Join Knix, a fast-growing intimate apparel brand with a mission to empower individuals.
- Benefits: Enjoy competitive pay, health benefits, discounts, and a unique workplace culture.
- Why this job: Be part of a purpose-driven team making a real impact in the apparel industry.
- Qualifications: Retail experience and a passion for exceptional customer service are essential.
- Other info: Opportunities for career growth in an inclusive and diverse environment.
The predicted salary is between 16 - 25 £ per hour.
Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!
Knix is opening at Halifax Shopping Centre in May 2026! For our new store opening and very first store in Nova Scotia, we are looking for Full-Time and Part-Time Key Leads who will create a comfortable and uplifting environment for customers as they explore the store and Knix's product line. Actively listening to their needs and preferences, you expertly guide the customer experience from greeting to fit to purchase. You are passionate about coaching and mentoring others you work with and are not shy about giving and receiving feedback. You set goals and you see them through. You are intuitive, enthusiastic, and able to leverage your love for Knix to drive sales goals and enhance customer loyalty.
Position type: Permanent Full-Time and Part-Time available
Knix Store Location: 7001 Mumford Road, Unit 0142, Halifax, NS B3L 4R3
What's in it for you (Benefits & Perks):
- Competitive Pay - Competitive base salary plus monthly bonus!
- Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions
- Discounts - Generous employee discounts on your favourite Knix products and Gratis Program
- Culture - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
- Growth - Opportunities to advance in your career - We are growing!
About you:
- You have a pulse on what Knix customers want and know how to engage and delight them.
- You thrive in a dynamic environment and have the ability to think on your feet.
- You understand what we all experience in fitting rooms and are a natural at making others feel comfortable.
- You're a born team player and always look for ways to help the group succeed.
- You're passionate about our customers and inspired by Knix and our mission.
- You're able to handle difficult customer facing conversations and interactions.
- You're a results-oriented and process driven individual.
Responsibilities:
- Create a comfortable and uplifting end-to-end experience for all Knix customers.
- Plan and execute store events to build community and drive sales.
- Actively listen to customer preferences and recommend products they'll be sure to love.
- Lead product fittings to ensure our customers buy the correct size the first time.
- Stay knowledgeable on our growing product assortment – and wear it, too!
- Coach and develop Sales Associates, ensure you are promoting a positive and fun working environment.
- Get involved with staff training, general operational needs (like ordering shop supplies) and shop events.
- Ensure all products are merchandised effectively to reflect our brand and drive sales.
Qualifications:
- 2+ years' experience in a retail and/or customer service environment
- Previous experience in a lead or senior role is preferred
- Passion for creating exceptional customer experiences.
- A warm demeanour with a "get it done" approach.
- Resourceful with a keen ability to resolve customer issues.
- An affinity for our product line, and a belief in the Knix mission!
Eligibility Requirements
- Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
- Ability to lift and handle packages weighing up to 25lbs
- Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
Hourly Salary
$20.90 per hour
AI Disclosure Statement
We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.
How we Hire
Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
Key Lead (Halifax Shopping Centre) employer: Knix
Contact Detail:
Knix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Lead (Halifax Shopping Centre)
✨Tip Number 1
Get to know Knix inside and out! Familiarise yourself with our products and mission so you can chat confidently about them during interviews. This shows your passion and helps you connect with the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at events. They can give you insider tips and might even put in a good word for you!
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face in-store and how you'd handle them. Being able to demonstrate your problem-solving abilities will set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Knix family.
We think you need these skills to ace Key Lead (Halifax Shopping Centre)
Some tips for your application 🫡
Show Your Passion for Knix: When you're writing your application, let your love for Knix shine through! Share why you’re excited about our mission and how you connect with our brand. This will help us see that you’re not just looking for a job, but you genuinely want to be part of our community.
Tailor Your Experience: Make sure to highlight your relevant experience in retail or customer service. We want to know how your past roles have prepared you to create that uplifting environment we value at Knix. Be specific about your achievements and how they relate to the Key Lead position.
Be Authentic: We love authenticity! Don’t be afraid to show your personality in your application. Whether it’s a unique story or a fun fact about yourself, let us get to know the real you. This helps us understand how you’ll fit into our vibrant culture.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Knix team!
How to prepare for a job interview at Knix
✨Know Your Knix
Before the interview, dive deep into Knix's product line and mission. Familiarise yourself with their innovative offerings and customer experience approach. This will not only show your passion for the brand but also help you connect with the interviewers on a personal level.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you actively listened to customers, resolved issues, or created memorable experiences. This aligns perfectly with the role's focus on creating a comfortable environment for customers.
✨Emphasise Teamwork and Leadership
As a Key Lead, you'll be guiding others. Share stories that demonstrate your ability to coach and mentor team members. Discuss how you've contributed to a positive team culture and how you handle feedback, both giving and receiving.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice how you would greet a customer, recommend products, or handle a difficult conversation. This will showcase your ability to think on your feet and your natural affinity for making customers feel at ease.