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For Companies At a Glance
- Tasks: Create a welcoming experience for customers and lead store events.
- Company: Join Knix, an award-winning brand redefining intimate apparel.
- Benefits: Competitive pay, bonuses, generous discounts, and a supportive work culture.
- Why this job: Be part of a mission-driven team that empowers people to feel free.
- Qualifications: 2+ years in retail, strong customer service skills, and a passion for our mission.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
Overview
Knix is an award-winning direct-to-consumer intimate apparel brand re-inventing intimates for real life. Through innovative products and an engaged community, we are empowering people everywhere to be unapologetically free. Since 2013, we have grown rapidly and are globally recognized as an innovator within the apparel space. We reach customers through online stores, Knix retail locations, wholesale, and channels such as Amazon. We are looking for a purpose-driven and authentic career with Knix.
Knix Store Location: 10355 152 St, Surrey, BC V3R 7C3
What’s in it for you (Benefits & Perks)
- Competitive Pay – Base Salary plus Monthly Bonus, with performance-based pay increases.
- Family – A Parental Leave Top-Up Program up to 80% of your salary
- Work Environment – A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
- Product Discount – Generous employee discounts that offer up to 50% on Knix products
About you
- You have a pulse on what Knix customers want and know how to engage and delight them.
- You thrive in a dynamic environment and have the ability to think on your feet.
- You understand what we all experience in fitting rooms and are natural at making others feel comfortable.
- You’re a born team player and always look for ways to help the group succeed.
- You’re passionate about our customers and inspired by Knix and our mission.
- You’re able to handle difficult customer-facing conversations and interactions.
- You’re a results-oriented and process-driven individual.
Responsibilities
- Create a comfortable and uplifting end-to-end experience for all Knix customers.
- With provincial re-opening, plan and execute store events to build community and drive sales.
- Actively listen to customer preferences and recommend products they’ll love.
- Lead product fittings to ensure customers buy the correct size the first time.
- Stay knowledgeable on our growing product assortment – and wear it, too!
- Coach and develop Sales Associates, promoting a positive and fun working environment.
- Get involved with staff training, general operational needs (like ordering shop supplies) and shop events.
- Ensure all products are merchandised effectively to reflect our brand and drive sales.
Qualifications
- 2+ years’ experience in a retail and/or customer service environment
- Previous experience in a lead or senior role is preferred
- Passion for creating exceptional customer experiences.
- A warm demeanour with a “get it done” approach.
- Resourceful with a keen ability to resolve customer issues.
- An affinity for our product line, and a belief in the Knix mission!
Eligibility Requirements
- Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
- Ability to lift and handle packages weighing up to 25lbs
- Ability to move efficiently through the store for long periods of time and as needed for an entire shift
How we Hire
Our people are what make Knix. We are committed to an inclusive and equitable interview process and equal opportunity employment. We celebrate everyone and their intersecting identities. We provide reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please reach out. We welcome applicants from all backgrounds and perspectives.
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Part-Time Key Lead - Guildford employer: Knix Wear Inc.
Contact Detail:
Knix Wear Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Key Lead - Guildford
✨Tip Number 1
Get to know Knix and its products inside out! When you walk into that interview, show your passion for the brand and how well you understand what customers want. This will help you connect with the team and demonstrate that you're the perfect fit.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you'd handle tricky situations or difficult conversations. Being able to showcase your problem-solving abilities will definitely impress the hiring team!
✨Tip Number 3
Don’t just sit back and wait for the interview; engage with Knix on social media! Comment on their posts or share your thoughts about their products. This shows your enthusiasm and can help you stand out from other candidates.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Knix family. Let’s get you that part-time key lead position!
We think you need these skills to ace Part-Time Key Lead - Guildford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for Knix and our mission shine through. We want to see how excited you are about creating exceptional customer experiences and being part of our community!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in retail or customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Authentic: We value authenticity at Knix, so be yourself in your application. Share your unique perspective and experiences that make you a great fit for our team. Remember, we’re looking for genuine individuals who can connect with our customers!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining the Knix family!
How to prepare for a job interview at Knix Wear Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into Knix's mission and values. Familiarise yourself with their product range and what makes them unique in the intimate apparel space. This will not only show your passion but also help you connect your experiences to their brand ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your past roles where you've created exceptional customer experiences. Think about times when you resolved issues or made customers feel comfortable. This is crucial for a role that focuses on engaging and delighting customers.
✨Be Ready to Discuss Team Dynamics
As a potential Key Lead, you'll need to demonstrate your ability to work well in a team. Share stories about how you've collaborated with others, coached colleagues, or contributed to a positive work environment. Highlight your team player mentality!
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, especially around customer interactions. Practice how you would handle difficult conversations or recommend products based on customer preferences. This will showcase your ability to think on your feet and adapt to dynamic situations.