Key Lead (Masonville Place)

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon.

For our new store location at Masonville Place, we are looking for both Full Time and Part Time Key Leads who will create a comfortable and uplifting environment for customers as they explore the store and Knix’s product line. You will actively listen to their needs and preferences, expertly guiding the customer experience from greeting to fit to purchase. You are passionate about coaching and mentoring others you work with and are not shy about giving and receiving feedback. You set goals and see them through. You are intuitive, enthusiastic, and able to leverage your love for Knix to drive sales goals and enhance customer loyalty.

Position type: Permanent Full Time and Part Time available

Knix Store Location: 1680 Richmond St, London, ON N6G 3Y9

What’s in it for you (Benefits & Perks):

• Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay increases.
• Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions.
• Family - A Parental Leave Top-Up Program up to 80% of your salary.
• Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work.
• Product Discount - Generous employee discounts that offer up to 50% on your favourite Knix products.
• Career Advancement - Monthly, quarterly, and semi-annual awards and recognition and the opportunity to advance in your career - We are growing FAST!

About you:

• You have a pulse on what Knix customers want and know how to engage and delight them.
• You thrive in a dynamic environment and have the ability to think on your feet.
• You understand what we all experience in fitting rooms and are a natural at making others feel comfortable.
• You’re a born team player and always look for ways to help the group succeed.
• You’re passionate about our customers and inspired by Knix and our mission.
• You’re able to handle difficult customer facing conversations and interactions.
• You’re a results-oriented and process driven individual.

Responsibilities:

• Create a comfortable and uplifting end-to-end experience for all Knix customers.
• Plan and execute store events to build community and drive sales.
• Actively listen to customer preferences and recommend products they’ll be sure to love.
• Lead product fittings to ensure our customers buy the correct size the first time.
• Stay knowledgeable on our growing product assortment – and wear it, too!
• Coach and develop Sales Associates, ensuring you are promoting a positive and fun working environment.
• Get involved with staff training, general operational needs (like ordering shop supplies) and shop events.
• Ensure all products are merchandised effectively to reflect our brand and drive sales.

Qualifications:

• 2+ years’ experience in a retail and/or customer service environment.
• Previous experience in a lead or senior role is preferred.
• Passion for creating exceptional customer experiences.
• A warm demeanour with a “get it done” approach.
• Resourceful with a keen ability to resolve customer issues.
• An affinity for our product line, and a belief in the Knix mission!

Eligibility Requirements:

• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
• Ability to lift and handle packages weighing up to 25lbs.
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.

Hourly Salary: $20.60 per hour

We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.