At a Glance
- Tasks: Lead a passionate team, drive sales, and create memorable customer experiences.
- Company: WHBM, a fashion brand empowering women through timeless styles.
- Benefits: Flexible hours, merchandise discounts, and professional development opportunities.
- Other info: Diverse and inclusive workplace with growth potential.
- Why this job: Join a dynamic team and make a real impact in the retail world.
- Qualifications: Retail management experience preferred; must be 18+ with strong communication skills.
The predicted salary is between 22455 - 27445 £ per year.
About us
Built on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers.
About the role
As a Sales Lead, you partner closely with store leaders to supervise the team, lead by example, and step in to support leadership responsibilities wherever needed. You play a pivotal role in upholding brand standards and helping shape a positive team culture. You will set the tone for achieving team goals by providing clear direction and support. As a role model for the team, you demonstrate a welcoming, customer-centered environment that goes beyond the transaction to create memorable, personalized experiences that reflect our culture of hospitality.
The impact you can have
In this role, you'll have the opportunity to:
- Assist the store leadership team with general store operations, including opening and closing responsibilities.
- Actively share brand priorities, initiatives, and messages with store teams.
- Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
- Provide coaching and encouragement to keep the team on track with performance goals.
- Execute operations activities, including cash handling, scheduling, inventory management, and merchandise replenishment.
- Be knowledgeable about current sales, promotions, and store policies.
- Support associate development, provide coaching feedback, and assist with scheduling, when needed.
- Share ideas and insights with the store leadership team.
- Contribute to a positive work environment by embracing teamwork with peers and leaders.
What you’ll bring to the role
Passion for our brand, fashion, and empowering confidence.
2 years of retail management experience preferred.
Must be at least 18 years old.
Ability to develop strong customer and peer relationships.
A team player mindset with a high level of ownership and initiative.
Flexible availability — including nights, weekends, and holidays.
Excellent communication and interpersonal skills.
Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.
Benefits
Optional medical, dental, and vision insurance
401(k) plan
Merchandise discounts plus eligibility for discounts at our sister brands
Professional development and opportunities for advancement across our brands
Community impact through our philanthropic partnerships
Availability of these benefits is based on employment type, role, and certain eligibility requirements.
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities.
Sales Lead Edinburgh Premium Outlet employer: Knitwell Group
At Talbots, we pride ourselves on fostering a vibrant work culture that values teamwork and communication, making it an excellent employer for those passionate about customer service. Our part-time Client Experience & Sales Specialists enjoy competitive pay, opportunities for personal growth, and the chance to make a meaningful impact in our customers' lives while working in a supportive environment. Join us in creating memorable shopping experiences in a company that truly cares about its employees and their development.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Lead Edinburgh Premium Outlet
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Knitwell Group, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Lead Edinburgh Premium Outlet
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Knitwell Group that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Knitwell Group will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Knitwell Group and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Knitwell Group
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Knitwell Group, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Knitwell Group!
