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- Tasks: Be the go-to person for customers settling into their new homes and handle their queries.
- Company: Join a reputable housebuilder in Essex known for quality and customer satisfaction.
- Benefits: Potential for permanent position, flexible working environment, and valuable industry experience.
- Why this job: Make a real impact by ensuring customers are happy in their new homes while developing your skills.
- Qualifications: Experience in customer service is essential; construction industry knowledge is a plus.
- Other info: This is a temporary role with the chance to transition into a permanent position.
The predicted salary is between 30000 - 42000 £ per year.
We are currently working with a reputable housebuilder based in Essex who are looking for a Customer Care Coordinator on a temporary contract. You will act as the first point of call for customers who have just moved into a property and those who are still within their warranty period.
Duties will include:
- Receive and log defects reported by customers.
- Register the work on their database and allocate suitable trades.
- Telephone customers once work has been carried out to identify whether work is complete to customers' satisfaction or whether any associated work needs to be carried out.
- Manage the Maintenance Operatives' diary.
- Provide administration support for the Department.
- Assist in liaising between sub-contractors and the Division to ensure maintenance requests are carried out.
- Liaise with the Buying department regarding order materials as and when required.
- Follow up and audit trail for completion paperwork.
- Update weekly reports and distribute to relevant personnel.
- Keep accurate records ensuring files are kept up-to-date.
Suitable candidates must have experience of working in a customer service-based role and ideally you will have worked within the construction or house building industry.
Skills required:
- Ability to work on own initiative.
- Effective listening skills.
- Excellent customer service skills.
- Ability to liaise with internal and external personnel.
- Good administration skills.
- Able to work to deadlines in a fast-paced environment.
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, and Outlook).
This is initially a temporary contract which could lead to a permanent position. If you are experienced in Customer Care and pride yourself on delivering an excellent customer experience, please apply today.
Customer Care Coordinator employer: Knightwood Associates
Contact Detail:
Knightwood Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the housebuilding industry. Understanding common issues that customers face when moving into a new property will help you relate to their concerns and provide better support.
✨Tip Number 2
Brush up on your IT skills, especially with Microsoft Office. Being proficient in Excel and Word will not only help you manage reports and documentation but also demonstrate your capability to handle administrative tasks effectively.
✨Tip Number 3
Practice your communication skills. As a Customer Care Coordinator, you'll need to liaise with various stakeholders, so being able to convey information clearly and listen actively will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service experience. Think of specific examples where you've gone above and beyond for customers, as this will highlight your commitment to delivering an excellent customer experience.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly within the construction or house building industry. Use specific examples to demonstrate your skills in effective communication and administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to manage customer expectations. Mention your familiarity with logging defects and liaising with trades, as these are key aspects of the role.
Highlight Relevant Skills: In your application, emphasise your IT proficiency, especially with Microsoft Office tools. Detail your ability to work independently and manage multiple tasks in a fast-paced environment, as these are crucial for the Customer Care Coordinator position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in customer care roles.
How to prepare for a job interview at Knightwood Associates
✨Showcase Your Customer Service Skills
As a Customer Care Coordinator, your ability to provide excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Demonstrate Your Organisational Skills
This role requires managing multiple tasks and maintaining accurate records. Highlight your organisational skills by discussing how you prioritise tasks and keep track of important information, especially in a fast-paced environment.
✨Familiarise Yourself with the Construction Industry
Having knowledge of the construction or house building industry will give you an edge. Research common issues customers face when moving into new properties and be ready to discuss how you would handle these situations.
✨Prepare Questions for the Interviewer
Engaging with the interviewer shows your interest in the role. Prepare thoughtful questions about the company's customer care processes, team dynamics, and what success looks like in this position to demonstrate your enthusiasm.
