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- Tasks: Be the go-to person for customers with home issues and coordinate solutions.
- Company: Reputable residential developer based in Essex with a strong team culture.
- Benefits: Competitive pay, holiday benefits, and potential for long-term employment.
- Why this job: Make a real difference in people's homes while developing your customer care skills.
- Qualifications: Experience in customer care, strong communication, and organisational skills.
- Other info: Immediate start with great potential for career growth.
The predicted salary is between 30000 - 42000 £ per year.
I'm currently working with a reputable residential developer based in Essex who is looking for an experienced Customer Care Coordinator to join their team. This is an immediate requirement, with a start date of next Wednesday (11th February) and the potential to become a longer-term or permanent role for the right person.
Role responsibilities:
- Acting as a key point of contact for customers reporting defects or issues in their homes
- Liaising with contractors and internal teams to assess whether reported issues require action
- Logging and managing all issues accurately on the system
- Coordinating works with in-house customer care operatives and external subcontractors
- Following jobs through to completion and keeping customers updated
Who this would suit:
- Has experience in a customer care role, ideally within housebuilding or construction
- Is confident communicating with customers, subcontractors, and internal teams
- Is organised, calm under pressure, and able to manage multiple issues at once
- Has strong admin and IT skills (Word, Excel, Outlook)
Pay and application:
- Interview: Monday
- Start: Wednesday 11th February
- PAYE rate: £133 per day + holiday & employers' costs (Equivalent to £172 per day)
Please apply with an updated CV and I shall call with further details.
Customer Care Co-Ordinator in Chelmsford employer: Knightwood Associates
Contact Detail:
Knightwood Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-Ordinator in Chelmsford
✨Tip Number 1
Get your game face on! When you land that interview, make sure to showcase your customer care experience. Share specific examples of how you've handled issues in the past, especially in a construction or housebuilding context.
✨Tip Number 2
Do your homework! Research the company and their projects. Knowing their values and recent developments will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Stay organised! Prepare a list of questions to ask during the interview. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you. Plus, it keeps the conversation flowing!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It reinforces your interest in the position and gives you another chance to highlight why you're the perfect fit for the Customer Care Coordinator role.
We think you need these skills to ace Customer Care Co-Ordinator in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care, especially in housebuilding or construction. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Coordinator role. We love seeing enthusiasm and a personal touch, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’d use when liaising with customers or contractors.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Knightwood Associates
✨Know Your Stuff
Make sure you understand the role of a Customer Care Coordinator inside out. Familiarise yourself with common issues in housebuilding and construction, as well as the processes involved in logging and managing customer complaints. This will help you answer questions confidently and show that you're the right fit for the job.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and contractors, practice how you articulate your thoughts. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues. This will demonstrate your ability to handle customer interactions smoothly.
✨Stay Organised
Being organised is key in this role. Bring along a notepad or digital device to jot down important points during the interview. You can also prepare a list of questions about how they manage customer care processes, which shows your proactive approach and organisational skills.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like a customer reporting a defect. Think through potential scenarios beforehand and outline your thought process on how you'd resolve them. This will highlight your problem-solving abilities and calmness under pressure.
