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For Companies At a Glance
- Tasks: Engage with job seekers, guiding them through career transition processes and answering their queries.
- Company: Join LHH, a global leader in career support and talent development.
- Benefits: Enjoy growth opportunities, paid time off, and a supportive work environment.
- Why this job: Make a real difference in people's careers while developing your skills in a dynamic setting.
- Qualifications: Previous call centre experience and strong communication skills are essential.
- Other info: Work remotely in a fast-paced environment with a focus on empathy and understanding.
The predicted salary is between 30000 - 42000 £ per year.
Customer Onboarding Specialist
Customer Onboarding Specialist at LHH. LHH is the market leader in career support for individuals made redundant by their employers. We help over half a million job seekers each year find their ideal role.
Reporting Relationship
Reports to the Engagement Team Manager UK.
Business Unit & Vertical
Business Unit: Delivery
Business Vertical: Career Transition & Mobility
Location
Remote with residence in the UK.
Responsibilities
- Reach out to program participants via call and email to introduce them to the career transition processes and activate their program.
- Engage individuals professionally, addressing their queries and providing relevant information about the career coaching program.
- Encourage participation within the program, understanding the challenges participants may face.
- Make 15 calls per hour during busy periods; each call lasts 3–5 minutes.
Qualifications & Skills
- Previous call center experience is essential.
- Target‑driven mindset.
- Excellent verbal and written communication skills with a professional phone manner.
- Strong interpersonal skills to build rapport and connect effectively with participants.
- Empathy and understanding for individuals through career transitions and talent development.
- Basic computer literacy and data entry skills.
- Ability to multitask, manage time effectively, and work in a fast‑paced environment.
- Positive and proactive attitude.
- Fluency in English is required.
- Valid work permit and residency in the UK.
Benefits
- Growth opportunities within a global HR leader.
- Learning and agility in an increasingly competitive business environment.
- Open‑minded environment that sparks new ideas.
- Additional benefits including PTO, paid holidays, and more.
- Contract type: Permanent Employment.
- Hours: 37.5 hours per week.
About LHH
LHH helps individuals, teams, and organizations find and prepare for what’s next. With integrated, end‑to‑end solutions—including Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development—LHH uniquely positions itself to make a positive impact on every person at every career moment.
LHH is a division of the Adecco Group, the world’s leading HR solutions provider. With 8,000 colleagues and coaches, we work with 15,000 organizations in 60 countries worldwide. We help close to 500,000 candidates to enhance their careers every year.
Equal Opportunity Employer
LHH is an Equal Opportunity Employer.
Diversity and Inclusion
For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/us/en/diversity-and-inclusion
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Engagement Specialist employer: Knightsbridge Solutions, L.L.C.
Contact Detail:
Knightsbridge Solutions, L.L.C. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Specialist
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at LHH or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice your pitch! You’ll want to be ready to introduce yourself and explain why you’re a great fit for the Engagement Specialist role. Keep it concise and engaging – think of it as your personal elevator pitch.
✨Tip Number 3
Be proactive during interviews! Show your enthusiasm for the role by asking insightful questions about the team and the company culture. This not only demonstrates your interest but also helps you assess if it’s the right fit for you.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your professionalism.
We think you need these skills to ace Engagement Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Specialist role. Highlight your previous call centre experience and how it relates to engaging with participants. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, ensure your application reflects that. Use clear, concise language and demonstrate your professional phone manner in your writing. We love a good communicator!
Emphasise Empathy and Understanding: In your application, share examples of how you've supported individuals through transitions or challenges. We value empathy and understanding, especially when helping participants navigate their career journeys.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Knightsbridge Solutions, L.L.C.
✨Know the Company Inside Out
Before your interview, take some time to research LHH and their mission in career support. Understanding their values and how they help job seekers will not only impress your interviewers but also help you align your answers with their goals.
✨Practice Your Communication Skills
Since the role requires excellent verbal communication, practice speaking clearly and confidently. You could even role-play common interview questions with a friend or family member to get comfortable with articulating your thoughts.
✨Show Empathy and Understanding
As an Engagement Specialist, you'll be dealing with individuals going through transitions. Prepare examples from your past experiences where you've demonstrated empathy and support, as this will showcase your ability to connect with participants effectively.
✨Prepare for Target-Driven Questions
Given the target-driven nature of the role, be ready to discuss how you manage your time and meet targets. Think of specific instances where you successfully achieved goals in a fast-paced environment, and be prepared to share those stories.
