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For Companies At a Glance
- Tasks: Lead a VIP members club, managing high-level client interactions and events.
- Company: Join a prestigious luxury drinks brand making waves in the hospitality industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and mentorship.
- Why this job: Shape a new function while building relationships with high-net-worth clients in a vibrant culture.
- Qualifications: Experience in client success or account management, especially in luxury sectors is essential.
- Other info: Ideal for those passionate about whisky and wine investments, ready to thrive in a fast-paced setting.
The predicted salary is between 48000 - 72000 £ per year.
My client is a phenomenally successful luxury drinks brand who are looking for a senior Account Manager or Private Client Manager to join their fast-growing business to head up their new VIP members club, focused on high-level networking events and tastings. The company works across several areas of the hospitality industry.
This is an opportunity to shape and lead a new function within a growing, prestigious business. You will have had experience engaging with high-net-worth clients and building lasting relationships in a luxury sector. In time, this role will be expected to build and mentor a client success team as the business grows, setting best practices and maintaining service excellence.
Responsibilities:
- Serve as the primary point of contact for all client interactions, ensuring a high level of engagement and satisfaction.
- Take full ownership of all pre-existing client enquiries, ensuring seamless service and satisfaction.
- Act as the key problem-solver for clients, resolving issues swiftly and effectively to maintain strong relationships.
- Provide responsive, proactive assistance with investment queries, portfolio updates, and service-related concerns.
- Develop and maintain strong, lasting relationships with clients.
- Provide ongoing support and insights to your portfolio of clients, helping them make informed decisions.
- Develop and implement the customer experience strategy to enhance the overall customer journey, ensuring a premium service tailored to high-net-worth individuals.
- Identify areas for efficiency and implement new procedures to enhance the client experience.
- Track key service metrics and customer feedback, using data to drive continuous improvements.
- Work closely with sales, marketing, logistics, and finance teams to ensure seamless service delivery.
- Organise, manage and attend high-level events and tastings for existing, new and prospective clients.
Candidate:
- Experience in client success, customer service, or account management, in hospitality or luxury investment sector.
- Proven ability to build rapport with high-value clients and tailor services to meet their needs.
- Experience in mentoring or managing a team, with the ability to set and uphold high service standards.
- Strong verbal and written communication skills, with the ability to articulate complex investment concepts clearly.
- Analytical skills to address client concerns effectively and proactively identify solutions.
- Interest in gaining a deep understanding of or keen interest in whisky and wine investments, market trends, and the unique value proposition of these asset classes.
- Ability to thrive in a fast-paced, evolving environment and take initiative in shaping the role and its future team.
- Background - Service-oriented, potentially from hospitality, luxury retail, private members club, investor relations, PE, concierge, account management, events etc.
- Able to use initiative, positive, upbeat.
- Client-focused, problem solver, muck in, ready to go the extra mile.
- Experience dealing with HNW and UHNW individuals.
- Very well presented – ambassador for the business.
Private Client Manager employer: Knightsbridge Recruitment
Contact Detail:
Knightsbridge Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Client Manager
✨Network Like a Pro
To land the Private Client Manager role, focus on building connections within the luxury sector. Attend high-end networking events and tastings where you can meet potential clients and industry professionals. This will not only enhance your visibility but also demonstrate your commitment to the luxury market.
✨Showcase Your Client Success Skills
Highlight your experience in client success and account management during conversations or interviews. Be prepared to share specific examples of how you've built relationships with high-net-worth individuals and tailored services to meet their unique needs.
✨Stay Informed About Market Trends
Demonstrate your knowledge of whisky and wine investments by staying updated on market trends and news. This will not only impress potential employers but also show that you're genuinely interested in the products you'll be representing.
✨Emphasise Your Problem-Solving Abilities
In discussions about the role, emphasise your analytical skills and ability to resolve client issues swiftly. Share examples of how you've proactively identified solutions in previous roles, as this is crucial for maintaining strong relationships with high-value clients.
We think you need these skills to ace Private Client Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client success, account management, or the luxury sector. Emphasise your ability to build relationships with high-net-worth clients and any experience you have in hospitality or luxury investment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury drinks industry and your understanding of high-net-worth client needs. Mention specific examples of how you've successfully managed client relationships and resolved issues in previous roles.
Showcase Your Communication Skills: Since strong verbal and written communication skills are crucial for this role, ensure that your application is well-written and free of errors. Use clear and concise language to articulate your experiences and achievements.
Highlight Relevant Achievements: Include specific metrics or achievements that demonstrate your success in previous roles, such as client retention rates, successful event management, or improvements in customer satisfaction. This will help illustrate your capability to enhance the client experience.
How to prepare for a job interview at Knightsbridge Recruitment
✨Showcase Your Client Relationship Skills
Highlight your experience in building and maintaining relationships with high-net-worth clients. Be prepared to share specific examples of how you've tailored services to meet their unique needs.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've effectively resolved client issues. Emphasise your analytical skills and proactive approach to identifying solutions, as this is crucial for the role.
✨Express Your Passion for Luxury Investments
Convey your interest in whisky and wine investments, along with market trends. This will show your potential employer that you are genuinely invested in the luxury sector and understand its nuances.
✨Prepare for Team Leadership Questions
Since the role involves mentoring a client success team, be ready to discuss your leadership style and experiences. Share how you've set service standards and fostered a positive team environment in previous roles.
