Job Title: Operations and Street Manager
Reports to: Chief Operating Officer
Salary: £40,000 to £50,000, depending on experience
Contract: Full-time, Permanent
About Us
Knightsbridge Partnership and King's Road Partnership are two of London's leading Business Improvement Districts (BIDs), working to enhance, promote and champion two of the capital’s most iconic and globally recognised destinations. We work in close collaboration with local businesses, residents, public sector partners and other stakeholders to deliver ambitious place-making, destination marketing, public realm and advocacy programmes.
The Role
The Operations & Street Manager is responsible for delivering a high-quality, safe, welcoming and well-maintained public realm across the Knightsbridge and King's Road Partnership areas. You'll act as a key operational link between the Partnerships, local businesses, residents, landowners, Westminster and Kensington & Chelsea councils, the Metropolitan Police, contractors and other stakeholders, with a highly visible presence on the street, identifying issues, coordinating solutions and ensuring our streets and public spaces consistently meet the high standards expected of two of London's most prominent retail and commercial destinations. The role combines day-to-day street operations, environmental management, project delivery, contractor management, stakeholder engagement and proactive problem solving.
What You’ll Do
- Carry out regular street inspections across both areas, monitoring cleanliness, street furniture, paving, lighting, signage, planting, waste, graffiti and flyposting
- Coordinate the resolution of street defects and environmental problems with councils, contractors and statutory agencies, maintaining a comprehensive issue log
- Act as the first operational point of contact for businesses and stakeholders on street and public realm issues, and respond quickly to incidents such as obstructions, antisocial behaviour, roadworks and disruptions
- Manage relationships with external contractors delivering street, cleansing and public realm services, monitoring performance against KPIs and conducting site inspections
- Build strong working relationships with businesses, retailers, hotels, property owners, residents' groups, council officers, police, TfL and highways teams
- Monitor planned works, construction activity and events, attending coordination meetings and working with contractors and developers to minimise disruption
- Support environmental improvement projects, including waste reduction, recycling, air quality and sustainability initiatives
- Maintain operational records, monitor KPIs and trends, and produce regular reports for senior management and the Partnership boards
What You’ll Bring
- Experience in place management, street operations, town-centre management, facilities, public realm, BID management, local government or a related operational role
- Excellent knowledge of street and public realm operations
- Strong stakeholder management and relationship building skills
- Experience managing contractors and external service providersStrong organisational and project management skills
- Ability to identify problems, take ownership and deliver practical solutions
- Excellent written and verbal communication skills
- Ability to work independently and manage competing priorities
- Confidence dealing with senior stakeholders, businesses, councils and statutory agencies
- Strong attention to detail and a high standard of personal presentation
- Comfortable working predominantly in a busy outdoor urban environment
- Knowledge of London governance and planning, particularly Westminster City Council, the Royal Borough of Kensington and Chelsea, and Transport for London
- Familiarity with Business Improvement Districts or similar membership organisations
- Understanding of highways, cleansing, waste, licensing, events and public realm management
- Experience using mapping, CRM, reporting or street management systems
Why Join Us
- Play a central role in maintaining and enhancing two of London's most prestigious destinations
- Join a collaborative, supportive and ambitious team
- Benefit from flexible working and professional development opportunities
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Operations and Street Manager employer: Knightsbridge Partnership
The King’s Road Partnership and the Knightsbridge Partnership offer a dynamic work environment where creativity and community engagement thrive. As an employer, they provide excellent opportunities for professional growth, allowing you to collaborate with over 450 prestigious businesses in one of London’s most vibrant districts. With a strong focus on employee well-being and a culture that values innovation, this role promises not just a job, but a chance to make a meaningful impact in enhancing iconic shopping and cultural areas.
