GP Receptionist & Administrator in London

Knightsbridge Medical Centre are looking for a part time receptionist to join our friendly team. You must be enthusiastic, used to working in a high pressured environment and confident in dealing with members of the public in a professional manner.

Main duties of the job:

• Greeting patients at the desk
• Answering the telephone in a professional tone and manner
• Processing prescriptions and blood test forms
• Dealing with patient enquiries
• Scanning and processing documents

Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone or website.

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow‑up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non‑disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required.
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Enter patient information on to the computer as required.
• Retrieve and re‑file records as required, ensuring strict alphabetical order is adhered to.
• Ensure correspondence, reports, results etc are scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
• Ensure consulting areas are always kept ready for next use.
• Ensure waste is collected from the rooms and dealt with appropriately according to Staff Handbook.
• Ensure safe and efficient use of the building according to the procedures outlined in the Staff Handbook.
• Ensure that all new patients are registered onto the computer system promptly and accurately.
• Assist patients with special needs to access the services.
• Liaise with outside agencies.
• Support visiting staff to ensure welcome and observation of practice procedures.
• Attend Practice Meetings and Away Days.
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
• Opening & Closing surgery, which includes: switching on/off all PCs, ensuring that the caller display is operational, and opening/closing the blinds.

Confidentiality: In the performance of the duties outlined in this Job Description, the post‑holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Health & Safety: The post‑holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy.

Equality and Diversity: The post‑holder will support the equality, diversity and rights of patients, carers and colleagues.

Personal/Professional Development: The post‑holder will participate in any training programme implemented by the Practice as part of this employment.

Quality: The post‑holder will strive to maintain quality within the Practice.

Communication: The post‑holder should recognise the importance of effective communication within the team.

Contribution to the Implementation of Services: The post‑holder will apply Practice policies, standards and guidance.

Knightsbridge Medical Centre is an equal opportunities employer and you will be expected to comply with all relevant policies and procedures in this area together with all other policies and procedures as initiated by the practice.

Person Specification:

• Experience of working in a reception team.
• Experience of working with the general public.
• Professional telephone manner.
• Confident with IT systems.
• Living within 6 miles of the practice.
• Must be able to work mornings 8am - 2pm and occasional closing at 18.30.
• Experience of working in the NHS.
• Experience of working with Systemone Clinical system.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.