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- Tasks: Be the face of our service team, managing bookings and customer queries.
- Company: Join Knightsbridge Garage, a dynamic and supportive workplace.
- Benefits: Enjoy a competitive salary, paid overtime, and 21 days holiday plus bank holidays.
- Why this job: Make a real impact in a fast-paced environment while delivering outstanding customer experiences.
- Qualifications: Previous motor trade experience and strong communication skills are essential.
- Other info: Work with a friendly team and enjoy perks like a paid birthday off and staff discounts.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced person to join our busy team at Knightsbridge Garage. This is a full time, customer facing role, suited to someone who thrives in a fast paced environment and takes pride in delivering an outstanding customer experience.
Key responsibilities:
- Act as the main point of contact through the service process.
- Provide clean, professional advice and updates.
- Manage bookings, job progress and handovers.
- Carry out invoice and general admin tasks.
- Liaise closely with the workshop technicians.
- Organise loan cars.
- Handle customer queries.
- Take payments and day to day banking reconciliations.
- Update online service records.
- Order parts.
About you:
- Previous motor trade experience is essential.
- Strong communication and organisational skills.
- Confident, professional and customer focused.
- Able to work well under pressure and manage multiple priorities.
- Have a full UK driving licence.
What we offer:
- Competitive salary with paid overtime.
- Working with a friendly, supportive team.
- Opportunity to play a key role with an established team.
- Company pension, 21 days holiday increasing with service plus bank holidays.
- Paid birthday off.
- Staff discount.
- Uniform provided.
If you think this would be the job for you, we would love to hear from you.
Job Type: Full-time
Pay: £42,000.00-£51,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
Work Location: In person
Senior Service Receptionist/ Motor Trade in Telford employer: KNIGHTSBRIDGE GARAGE
Contact Detail:
KNIGHTSBRIDGE GARAGE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Receptionist/ Motor Trade in Telford
✨Tip Number 1
Get to know the company before your interview! Research Knightsbridge Garage, their values, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering an outstanding customer experience, think of examples from your past where you've excelled in similar situations. We want to hear those stories!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and polished when you walk through the door. It shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Service Receptionist/ Motor Trade in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your motor trade experience and customer service skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our busy team at Knightsbridge Garage. Share specific examples of how you've delivered outstanding customer experiences in the past.
Show Off Your Communication Skills: Since this role is all about being the main point of contact, make sure your written application reflects your strong communication skills. Keep it clear, professional, and friendly – just like how we interact with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at KNIGHTSBRIDGE GARAGE
✨Know Your Stuff
Make sure you brush up on your motor trade knowledge before the interview. Familiarise yourself with common service processes, customer queries, and the types of vehicles you might be dealing with. This will show that you're not just a pretty face but someone who understands the industry.
✨Show Off Your Communication Skills
Since this role is all about customer interaction, practice how you communicate your thoughts clearly and professionally. Think of examples from your past experiences where you’ve successfully handled customer queries or managed bookings. This will help demonstrate your strong communication skills.
✨Be Ready for Pressure
Prepare to discuss how you handle stressful situations. The job requires juggling multiple tasks, so think of specific instances where you’ve thrived under pressure. Share how you prioritised tasks and maintained a positive customer experience even when things got hectic.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company culture. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.