At a Glance
- Tasks: Be the face of our service team, managing bookings and customer queries.
- Company: Join Knightsbridge Garage, a dynamic and supportive workplace.
- Benefits: Enjoy a competitive salary, paid overtime, and 21 days holiday plus bank holidays.
- Other info: Work with a friendly team and enjoy perks like a paid birthday off and staff discounts.
- Why this job: Make a real impact in a fast-paced environment while delivering outstanding customer experiences.
- Qualifications: Previous motor trade experience and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced person to join our busy team at Knightsbridge Garage. This is a full time, customer facing role, suited to someone who thrives in a fast paced environment and takes pride in delivering an outstanding customer experience.
Key responsibilities:
- Act as the main point of contact through the service process.
- Provide clean, professional advice and updates.
- Manage bookings, job progress and handovers.
- Carry out invoice and general admin tasks.
- Liaise closely with the workshop technicians.
- Organise loan cars.
- Handle customer queries.
- Take payments and day to day banking reconciliations.
- Update online service records.
- Order parts.
About you:
- Previous motor trade experience is essential.
- Strong communication and organisational skills.
- Confident, professional and customer focused.
- Able to work well under pressure and manage multiple priorities.
- Have a full UK driving licence.
What we offer:
- Competitive salary with paid overtime.
- Working with a friendly, supportive team.
- Opportunity to play a key role with an established team.
- Company pension, 21 days holiday increasing with service plus bank holidays.
- Paid birthday off.
- Staff discount.
- Uniform provided.
If you think this would be the job for you, we would love to hear from you.
Job Type: Full-time
Pay: £42,000.00-£51,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
Work Location: In person
Senior Service Receptionist/ Motor Trade in Newbury employer: KNIGHTSBRIDGE GARAGE
Knightsbridge Garage is an exceptional employer that values its employees by fostering a supportive and friendly work environment. With competitive salaries, generous holiday allowances, and opportunities for professional growth, we ensure our team members feel valued and motivated. Located in a vibrant area, our garage offers a dynamic atmosphere where you can thrive while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Receptionist/ Motor Trade in Newbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KNIGHTSBRIDGE GARAGE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KNIGHTSBRIDGE GARAGE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Service Receptionist/ Motor Trade in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KNIGHTSBRIDGE GARAGE:Your cover letter is your chance to shine! Tell us why you want to work at KNIGHTSBRIDGE GARAGE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KNIGHTSBRIDGE GARAGE!
How to prepare for a job interview at KNIGHTSBRIDGE GARAGE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
