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- Tasks: Support a team of Technical Caseworkers in delivering top-notch service to clients.
- Company: Join Knights, the UK's largest legal and professional services firm outside London.
- Benefits: Enjoy 23 days annual leave, healthcare perks, and a fantastic work-life balance.
- Why this job: Be part of a collaborative team in a premium office environment with great career development opportunities.
- Qualifications: Familiarity with Microsoft Office and a flexible approach to changing priorities is essential.
- Other info: Training provided on case management systems and technology for efficiency.
The predicted salary is between 28800 - 43200 £ per year.
Integrar is a specialist division of Knights, the UK’s largest legal and professional services business outside of London. We have grown quickly, consistently and profitably over the past decade, building a reputation for being a premium law firm, and investing back into the business with new offices and 11 refurbishments in the last 2 years. Integrar is a market leader in delivering remortgage services for lending institutions and intermediaries such as tier-1 banks, building societies, mortgage brokers, estate agents and financial advisors. Collaboratively, our teams provide a fast and efficient service without compromising on quality and the personal touch.
In this role you will support a team of Technical Caseworkers to deliver a first-class service and experience to the banks and building societies and their customers and brokers. Responsibilities include:
- Making and receiving telephone calls with clients and customers to provide support and assist with queries, in a prompt and professional manner, increasing customer satisfaction.
- Making telephone calls to third party companies to chase up information and documents enabling the smooth running of the file.
- Preparing and drafting legal paperwork.
- Preparing completion statements using the case management system.
- Checking property title registers for discrepancies.
We strive to deliver the best service possible for clients within a collegiate, team-based environment. Knights is constantly investing in our employees, providing a premium work environment and facilities. Our Leeds office is based at the stunning Majestic, with easy access via train, bus and park and ride schemes into the city centre. We value conscientiousness, transparency and professionalism, providing a great work environment where there is collaboration, appreciation and a great platform for career development.
We have an excellent training and induction program for all new starters; an engaging on-site training team will give you the support and knowledge to succeed in your role. Great work-life balance with employee wellbeing and healthcare benefits. Excellent benefits package includes 23 days annual leave, birthday gift vouchers, travel to work schemes, retailer discounts platform, healthcare, eyecare and dental, life assurance, discounted legal fees, pension, share incentive plan.
Affinity for learning/using technology, in particular experience of using a case management system is beneficial, and training will be provided on how we leverage technology for efficiency. A flexible and adaptable approach to work as priorities can change from day to day. Experience with Microsoft Outlook and other Microsoft Office applications is required.
Team Assistant/ Assistant employer: Knights
Contact Detail:
Knights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Assistant/ Assistant
✨Tip Number 1
Familiarise yourself with the legal and remortgage services sector. Understanding the basics of how these services work will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role involves making and receiving calls to clients and third parties, being articulate and professional will set you apart from other candidates.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully managed changing priorities in previous roles. This will highlight your flexibility, which is crucial for this position.
✨Tip Number 4
If you have experience with case management systems or Microsoft Office applications, be ready to discuss specific instances where you've used these tools to improve efficiency or solve problems in your past roles.
We think you need these skills to ace Team Assistant/ Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the responsibilities of a Team Assistant. Emphasise any previous roles where you supported teams, handled client communications, or prepared legal documents.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Integrar and Knights that attract you, such as their commitment to employee development and premium service delivery.
Highlight Technical Skills: Since the role involves using a case management system, be sure to mention any relevant technical skills or experiences you have. If you’ve used similar systems before, explain how that experience will help you in this position.
Showcase Soft Skills: In your application, highlight soft skills that are crucial for a Team Assistant, such as communication, adaptability, and teamwork. Provide examples of how you've successfully worked in a team environment or managed changing priorities.
How to prepare for a job interview at Knights
✨Show Your Team Spirit
Since the role involves supporting a team of Technical Caseworkers, it's essential to demonstrate your ability to work collaboratively. Share examples from your past experiences where you contributed to a team project or helped colleagues achieve their goals.
✨Highlight Your Communication Skills
As you'll be making and receiving calls with clients and third parties, showcasing your communication skills is crucial. Prepare to discuss how you've effectively handled customer queries in the past and any strategies you use to ensure clear and professional communication.
✨Familiarise Yourself with Technology
The job mentions an affinity for technology and experience with case management systems. Brush up on any relevant software you've used before and be ready to discuss how you adapt to new technologies quickly. If you have experience with Microsoft Office applications, make sure to highlight that too.
✨Emphasise Adaptability
The role requires a flexible approach as priorities can change daily. Be prepared to share instances where you've successfully adapted to changing circumstances or taken on new responsibilities. This will show your potential employer that you're ready for the dynamic nature of the job.
