At a Glance
- Tasks: Be the friendly voice of Knights, handling calls and ensuring excellent client service.
- Company: Knights is a leading UK legal and professional services firm with 32 locations nationwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a vibrant team and make a real impact on client experiences every day.
- Qualifications: Exceptional communication skills and a passion for delivering outstanding service are essential.
- Other info: This role offers a chance to represent a premium brand in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
Knights is a listed, UK based legal and professional services business, operating from 32 locations nationwide. For more than a decade, we have done things differently. In 2012, we established our platform as one of the first law firms to transition from a traditional partnership model to a corporate structure. We work with a diverse range of clients, including global brands, FTSE 100 companies, private businesses, and individuals, to deliver professional services with speed, accessibility, and clear communication.
Join our growing Reception team. As a Receptionist at Knights, you will be the voice of the business – delivering a seamless, premium telephone experience to clients and colleagues alike. Working as part of our centralised national team, you will act as the first point of contact for all incoming telephone enquiries for all of our 32 locations nationally. Representing our brand and values with every interaction, you will embody a standard of excellence in service, professionalism and discretion. This role is integral in setting the tone of our business, creating a refined, welcoming and helpful impression that reflects our commitment to quality, relationships and professionalism.
Key responsibilities
- Client service excellence – serving as the first point of contact for all callers – delivering a warm, engaging and consistently professional telephone experience for every caller, ensuring that the first interaction with our business reflects our values and brand tone.
- Call handling and routing – managing a high volume of inbound calls with accuracy and care, using internal systems to route calls effectively across 32 national locations.
- Professional communication – assessing caller needs through attentive listening and thoughtful questioning, ensuring that they are connected to the most appropriate contact quickly and with confidence.
- System navigation – using our internal Teams telephony and directory systems to identify and reach the correct colleagues or teams efficiently and accurately.
- Team collaboration – working as part of the wider centralised Front of House team to maintain seamless service across our national network, sharing updates and knowledge to ensure continuity.
- Service adaptability – remaining calm and responsive when handling complex or urgent calls, escalating appropriately while maintaining reassurance and clarity for the caller.
- Brand representation – upholding and promoting the Knights brand in all communication, ensuring tone and language align with our identity as a premium, people-first business.
- Quality assurance – logging call data as required and supporting the continuous improvement of our call-handling protocols.
- Process adherence – following set protocols for calls relating to confidential, sensitive or business-critical enquiries and escalating as per guidance.
What you will bring to the role
- Communication excellence – exceptional verbal communication skills with a clear, friendly and articulate telephone manner.
- Empathy and listening – the ability to listen actively, show empathy and respond sensitively to caller needs.
- Organisation and multitasking – strong organisational skills and the ability to manage multiple enquiries in a fast-paced environment.
- Technological readiness – proficiency in, or willingness to learn, internal telephony and directory systems, and comfortable with technology as an enabler of efficient service.
- Calmness under pressure – a composed, thoughtful approach when dealing with high-pressure or sensitive situations.
- Service orientation – a genuine commitment to delivering outstanding client care and continuously improving service delivery.
- Collaboration – a team-player mentality with the desire to contribute positively to the team.
- Attention to detail – meticulous when logging call information or following escalation procedures.
- Discretion and professionalism – a strong understanding of confidentiality, professional boundaries and appropriate tone in all communications.
- Accountability – a high level of personal responsibility and pride in consistently creating exceptional experiences for callers.
Receptionist employer: Knights
Contact Detail:
Knights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Knights' brand values and communication style. This will help you embody their tone during interviews and interactions, showcasing your alignment with their premium service ethos.
✨Tip Number 2
Practice your telephone communication skills. Since the role heavily relies on delivering a warm and professional telephone experience, consider role-playing scenarios with friends or family to refine your verbal communication and active listening skills.
✨Tip Number 3
Research common call-handling protocols and techniques. Understanding how to manage high volumes of calls and handle sensitive situations will demonstrate your preparedness for the role and your commitment to client care.
✨Tip Number 4
Network with current or former employees of Knights if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach during the application process.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Receptionist position at Knights. Tailor your application to highlight how your experience aligns with their expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to handle calls and provide excellent service.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of your communication skills, empathy, and ability to manage multiple tasks in a fast-paced environment, as these are crucial for the Receptionist role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for the Receptionist position.
How to prepare for a job interview at Knights
✨Showcase Your Communication Skills
As a Receptionist, your verbal communication is key. Practice speaking clearly and confidently, and be prepared to demonstrate your friendly telephone manner during the interview.
✨Demonstrate Empathy and Listening
Highlight your ability to listen actively and respond sensitively to caller needs. You might be asked situational questions, so think of examples where you've shown empathy in previous roles.
✨Prepare for Call Handling Scenarios
Expect to discuss how you would manage high volumes of calls or handle complex situations. Prepare examples that showcase your organisational skills and calmness under pressure.
✨Understand the Brand and Values
Familiarise yourself with Knights' brand and values. Be ready to explain how you can embody these in your role as the first point of contact, ensuring you represent the company professionally.