Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operational excellence initiatives to enhance performance and customer satisfaction.
- Company: Knight Square Insurance, a trusted broker in the insurance industry.
- Benefits: Competitive salary, hybrid working, free parking, and comprehensive training.
- Other info: Join a diverse team committed to inclusivity and professional growth.
- Why this job: Drive meaningful change and innovation in a dynamic insurance environment.
- Qualifications: A-Level education or equivalent; experience in client services and team management.
The predicted salary is between 50000 - 65000 £ per year.
Hours: Monday to Friday - 35 hours per week
Knight Square Insurance is a highly respected, trusted broker specialising in providing comprehensive insurance cover for property management companies, resident management companies (RMCs) and right to manage companies (RTMCs). We offer a range of products including Directors and Officers Insurance, Buildings and Estates as well as Terrorism Insurance, Engineering Inspection and other insurance for homeowners, landlords and tenants.
Job Purpose
To act as an Operational Excellence Lead in the best interests of the company. This role will primarily be responsible for driving measurable improvements in operational performance, customer outcomes, and efficiency by leading process optimisation, system enhancements, and operational delivery of governance frameworks across the broking function.
Process Optimisation
- Map and redesign key journeys (renewals, service, cancellations)
- Identify and remove duplication and points of failure
- Monitor service delivery processes and identify areas for improvement or innovation
- Standardise best practice across teams
Performance and Insight
- Embed and support delivery of operational KPIs
- Use performance data and service metrics to make informed decisions and drive improvement
Systems and Change
- Identify system gaps and inefficiencies
- Own and deliver enhancements / fixes
- Work with operations, compliance, Finance and external customers to drive improved processes
Project Delivery
- Lead operational and regulatory projects end-to-end
- Manage timelines, stakeholder expectations, and project outcomes
Governance and Product Oversight
- Working with Compliance Manager to ensure delivery of industry regulations, company policies, and contractual obligations
- Monitor quality measures and customer satisfaction
Innovation and Continuous Improvement
- Work to deliver continual improvement in processes across the business and with group companies
- Stay updated on industry trends and best practices to enhance client services
- Drive initiatives to improve efficiency, client satisfaction, and overall service quality
Qualifications
- Holding/working towards one of the Chartered Insurance Institute Qualification: CIP CII/Dip CII desirable
- Educated to A-Level standard or equivalent
Technical Knowledge
- Good knowledge of general insurance Real Estate products, services, and good understanding of underlying legal principles and practices relating to risk within own role capacity
Experience
- Experience in managing a team to deliver quality client services, account management, or service operations
- Track record of leading change in client service teams or multi-disciplinary operational teams
- Experience engaging with senior stakeholders, boards, and external partners
Skills and other
- Excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively
- Ability to identify potential risks/issues and seek advice/consultation when required
- Ability to adapt to changing demands and priorities
- Good organisational skills
- Self-motivated to achieving targets planning
- Manages change and ambiguity
- Takes initiative for seeking opportunities
- High level of empathy and engagement to gain trust
- Highest degree of ethics and integrity in client focus
- MS Office proficiency with excellent Excel skills
- Experience of Acturis desirable
Eligibility Requirements
- Eligible to work in the UK
Benefits
At Knight Square Insurance we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary, great range of benefits, hybrid working following probation sign off, free parking and much more!
Diversity and Inclusion
At Knight Square Insurance, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.
Background Checks
Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check, as well as a bankruptcy and financial background screening. If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.
Operational Excellence Lead - Insurance in New Milton employer: Knight Square Insurance Limited
Contact Detail:
Knight Square Insurance Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Lead - Insurance in New Milton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Knight Square Insurance. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their approach to operational excellence and think of examples from your experience that align with their goals. This will show them you’re genuinely interested!
✨Tip Number 3
Practice your answers to common interview questions, but don’t sound rehearsed. We want you to be authentic! Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Operational Excellence Lead - Insurance in New Milton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational excellence and insurance. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Skills: Emphasise your interpersonal and communication skills in your application. Since this role involves engaging with senior stakeholders and leading teams, we’re keen to see examples of how you’ve successfully navigated similar situations in the past.
Be Data-Driven: Since performance metrics are key in this role, include any experience you have with using data to drive improvements. We love seeing candidates who can demonstrate their ability to make informed decisions based on insights!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Knight Square Insurance Limited
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of general insurance and real estate products. Understand the key legal principles and practices related to risk in your role. This will show that you're not just familiar with the industry but also ready to tackle the challenges that come with it.
✨Demonstrate Process Optimisation Skills
Be prepared to discuss how you've previously mapped and redesigned processes for efficiency. Think of specific examples where you've identified points of failure or duplication and how you addressed them. This will highlight your ability to drive measurable improvements in operational performance.
✨Showcase Your Project Management Experience
Since this role involves leading operational and regulatory projects, come armed with examples of projects you've managed from start to finish. Talk about how you handled timelines, stakeholder expectations, and project outcomes. This will demonstrate your capability in managing complex tasks effectively.
✨Engage with Empathy
Highlight your interpersonal skills during the interview. Be ready to discuss how you've built trust with clients and stakeholders in the past. Showing a high level of empathy and engagement can set you apart, especially in a client-focused role like this one.