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- Tasks: Lead operational excellence initiatives to enhance performance and customer satisfaction.
- Company: Knight Square Insurance, a trusted broker in the insurance industry.
- Benefits: Competitive salary, hybrid working, free parking, and comprehensive training.
- Other info: Join a diverse team committed to inclusivity and professional growth.
- Why this job: Drive meaningful change and innovation in a dynamic insurance environment.
- Qualifications: A-Level education or equivalent; CIP CII/Dip CII desirable.
The predicted salary is between 50000 - 60000 £ per year.
Hours: Monday to Friday - 35 hours per week
Knight Square Insurance is a highly respected, trusted broker specialising in providing comprehensive insurance cover for property management companies, resident management companies (RMCs) and right to manage companies (RTMCs). We offer a range of products including Directors and Officers Insurance, Buildings and Estates as well as Terrorism Insurance, Engineering Inspection and other insurance for homeowners, landlords and tenants.
Job Purpose
To act as an Operational Excellence Lead in the best interests of the company. This role will primarily be responsible for driving measurable improvements in operational performance, customer outcomes, and efficiency by leading process optimisation, system enhancements, and operational delivery of governance frameworks across the broking function.
Process Optimisation
- Map and redesign key journeys (renewals, service, cancellations)
- Identify and remove duplication and points of failure
- Monitor service delivery processes and identify areas for improvement or innovation
- Standardise best practice across teams
Performance and Insight
- Embed and support delivery of operational KPIs
- Use performance data and service metrics to make informed decisions and drive improvement
Systems and Change
- Identify system gaps and inefficiencies
- Own and deliver enhancements / fixes
- Work with operations, compliance, Finance and external customers to drive improved processes
Project Delivery
- Lead operational and regulatory projects end-to-end
- Manage timelines, stakeholder expectations, and project outcomes
Governance and Product Oversight
- Working with Compliance Manager to ensure delivery of industry regulations, company policies, and contractual obligations
- Monitor quality measures and customer satisfaction
Innovation and Continuous Improvement
- Work to deliver continual improvement in processes across the business and with group companies
- Stay updated on industry trends and best practices to enhance client services
- Drive initiatives to improve efficiency, client satisfaction, and overall service quality
Qualifications
- Holding/working towards one of the Chartered Insurance Institute Qualification: CIP CII/Dip CII desirable
- Educated to A-Level standard or equivalent
Technical Knowledge
- Good knowledge of general insurance Real Estate products, services, and good understanding of underlying legal principles and practices relating to risk within own role capacity
Experience
- Experience in managing a team to deliver quality client services, account management, or service operations
- Track record of leading change in client service teams or multi-disciplinary operational teams
- Experience engaging with senior stakeholders, boards, and external partners
Skills and other
- Excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively
- Ability to identify potential risks/issues and seek advice/consultation when required
- Ability to adapt to changing demands and priorities
- Good organisational skills
- Self-motivated to achieving targets planning
- Manages change and ambiguity
- Takes initiative for seeking opportunities
- High level of empathy and engagement to gain trust
- Highest degree of ethics and integrity in client focus
- MS Office proficiency with excellent Excel skills
- Experience of Acturis desirable
Eligibility Requirements
- Eligible to work in the UK
Benefits
At Knight Square Insurance we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary, great range of benefits, hybrid working following probation sign off, free parking and much more!
Diversity and Inclusion
At Knight Square Insurance, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.
Background Checks
Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check, as well as a bankruptcy and financial background screening. If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.
Operational Excellence Lead in New Milton employer: Knight Square Insurance Limited
Contact Detail:
Knight Square Insurance Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Lead in New Milton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Knight Square Insurance thoroughly, understand their products, and be ready to discuss how your skills in operational excellence can drive improvements. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in managing teams and leading change effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Knight Square Insurance team.
We think you need these skills to ace Operational Excellence Lead in New Milton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational excellence and process optimisation. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Skills: Use specific examples to demonstrate your interpersonal skills and ability to manage change. We love seeing candidates who can effectively communicate and engage with stakeholders, so let us know how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the Operational Excellence Lead role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Knight Square Insurance Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of general insurance and real estate products. Familiarise yourself with the key processes like renewals and service delivery, as well as any recent trends in the industry. This will show that you're not just interested in the role but also understand the business.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your experience in managing change and improving client services. Be ready to discuss specific KPIs you've worked with and how you drove performance improvements.
✨Engage with Stakeholders
Since this role involves working with senior stakeholders and external partners, think about how you can demonstrate your interpersonal skills. Prepare to share instances where you've effectively communicated complex ideas or navigated challenging conversations.
✨Emphasise Continuous Improvement
Be ready to talk about your approach to innovation and process optimisation. Share any initiatives you've led that resulted in measurable improvements. This will show that you're proactive and committed to enhancing operational efficiency and customer satisfaction.