At a Glance
- Tasks: Drive operational excellence and improve customer outcomes in the insurance sector.
- Company: Knight Square Insurance, a trusted broker with a focus on innovation.
- Benefits: Competitive salary, hybrid working, free parking, and comprehensive training.
- Other info: Join a diverse team committed to inclusivity and professional growth.
- Why this job: Make a real impact by optimising processes and enhancing client services.
- Qualifications: A-Level education or equivalent; insurance qualifications preferred.
The predicted salary is between 40000 - 50000 £ per year.
Hours: Monday to Friday - 35 hours per week
Knight Square Insurance is a highly respected, trusted broker specializing in providing comprehensive insurance cover for property management companies, resident management companies (RMCs) and right to manage companies (RTMCs). We offer a range of products including Directors and Officers Insurance, Buildings and Estates as well as Terrorism Insurance, Engineering Inspection and other insurance for homeowners, landlords and tenants.
Job purpose
To act as an Operational Excellence Lead in the best interests of the company. This role will primarily be responsible for driving measurable improvements in operational performance, customer outcomes, and efficiency by leading process optimisation, system enhancements, and operational delivery of governance frameworks across the broking function.
Main Responsibilities
- Process Optimisation
- Map and redesign key journeys (renewals, service, cancellations)
- Identify and remove duplication and points of failure
- Monitor service delivery processes and identify areas for improvement or innovation
- Standardise best practice across teams
- Performance and Insight
- Embed and support delivery of operational KPIs
- Use performance data and service metrics to make informed decisions and drive improvement
- Systems and Change
- Identify system gaps and inefficiencies
- Own and deliver enhancements / fixes
- Work with operations, compliance, Finance and external customers to drive improved processes
- Project Delivery
- Lead operational and regulatory projects end-to-end
- Manage timelines, stakeholder expectations, and project outcomes
- Governance and Product Oversight
- Working with Compliance Manager to ensure delivery of industry regulations, company policies, and contractual obligations
- Monitor quality measures and customer satisfaction
- Innovation and Continuous Improvement
- Work to deliver continual improvement in processes across the business and with group companies
- Stay updated on industry trends and best practices to enhance client services
- Drive initiatives to improve efficiency, client satisfaction, and overall service quality
Qualifications
- Holding/working towards one of the Chartered Insurance Institute Qualification: CIP CII/Dip CII desirable
- Educated to A-Level standard or equivalent
Technical Knowledge
- Good knowledge of general insurance Real Estate products, services, and good understanding of underlying legal principles and practices relating to risk within own role capacity
Experience
- Experience in managing a team to deliver quality client services, account management, or service operations
- Track record of leading change in client service teams or multi-disciplinary operational teams
- Experience engaging with senior stakeholders, boards, and external partners
Skills/other
- Excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively
- Ability to identify potential risks/issues and seek advice/consultation when required
- Ability to adapt to changing demands and priorities
- Good organisational skills
- Self‑motivated to achieving targets planning
- Manages change and ambiguity
- Takes initiative for seeking opportunities
- High level of empathy and engagement to gain trust
- Highest degree of ethics and integrity in client focus
- MS Office proficiency with excellent Excel skills
- Experience of Acturis desirable
Eligibility Requirements
- Eligible to work in the UK
- All roles subject to an Enhanced DBS check, as well as a bankruptcy and financial background screening
What We Offer
At Knight Square Insurance we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary, great range of benefits, hybrid working following probation sign off, free parking and much more! We're committed to creating a supportive, inclusive workplace where everyone can succeed.
Diversity and Inclusion
At Knight Square Insurance, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.
Business Improvement Manager - Insurance in New Milton employer: Knight Square Insurance Limited
At Knight Square Insurance, we pride ourselves on being an excellent employer by fostering a supportive and inclusive work culture that prioritises employee growth and development. Our commitment to operational excellence is matched by our dedication to providing competitive salaries, comprehensive benefits, and flexible hybrid working arrangements, ensuring that our team members can thrive both professionally and personally in a dynamic environment. Join us in making a meaningful impact in the insurance industry while enjoying a workplace that values diversity and innovation.
Contact Details:
Knight Square Insurance Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Improvement Manager - Insurance in New Milton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching Knight Square Insurance thoroughly. Understand their products and values, and think about how your skills in operational excellence can drive improvements in their processes.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience in managing teams and leading change. This will help you articulate your value during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Knight Square Insurance team.
We think you need these skills to ace Business Improvement Manager - Insurance in New Milton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational excellence and process optimisation. We want to see how your skills align with the role of Business Improvement Manager, so don’t hold back!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive improvements and manage projects. Use metrics where possible to show the impact of your work – numbers speak volumes!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Knight Square Insurance Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of general insurance and real estate products. Familiarise yourself with the specific services Knight Square Insurance offers, like Directors and Officers Insurance and Engineering Inspection. This will show that you're genuinely interested in the role and understand the industry.
✨Showcase Your Experience
Prepare to discuss your past experiences in managing teams and leading change. Think of specific examples where you've driven improvements in client service or operational performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with Stakeholders
Since this role involves engaging with senior stakeholders, be ready to talk about how you've successfully managed stakeholder expectations in the past. Highlight your interpersonal skills and give examples of how you've built trust and rapport with clients and colleagues alike.
✨Emphasise Continuous Improvement
Demonstrate your commitment to innovation and continuous improvement. Share any initiatives you've led that improved efficiency or client satisfaction. Mention how you stay updated on industry trends and best practices, as this aligns perfectly with the company's goals.
