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- Tasks: Lead operational excellence initiatives to enhance performance and customer satisfaction.
- Company: Join Knight Square Insurance, a trusted broker in the insurance industry.
- Benefits: Enjoy a competitive salary, hybrid working, free parking, and comprehensive training.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by driving improvements in a dynamic insurance environment.
- Qualifications: A-Level education or equivalent; experience in client services or operations preferred.
The predicted salary is between 50000 - 50000 £ per year.
Location: New Milton
Salary: Up to £50k
Hours: Monday to Friday - 35 hours per week
Job purpose: To act as an Operational Excellence Lead in the best interests of the company. This role will primarily be responsible for driving measurable improvements in operational performance, customer outcomes, and efficiency by leading process optimisation, system enhancements, and operational delivery of governance frameworks across the broking function.
Main Responsibilities:
- Process Optimisation
- Map and redesign key journeys (renewals, service, cancellations)
- Identify and remove duplication and points of failure
- Monitor service delivery processes and identify areas for improvement or innovation
- Standardise best practice across teams
- Performance and Insight
- Embed and support delivery of operational KPIs
- Analyse trends (service levels, claims leakage, duplication, complaints)
- Use performance data and service metrics to make informed decisions and drive improvement
- Systems and Change
- Identify system gaps and inefficiencies
- Own and deliver enhancements / fixes
- Work with operations, compliance, Finance and external customers to drive improved processes
- Project Delivery
- Lead operational and regulatory projects end-to-end
- Manage timelines, stakeholder expectations, and project outcomes
- Governance and Product Oversight
- Working with Compliance Manager to ensure delivery of industry regulations, company policies, and contractual obligations
- Monitor quality measures and customer satisfaction
- Innovation and Continuous Improvement
- Work to deliver continual improvement in processes across the business and with group companies
- Stay updated on industry trends and best practices to enhance client services
- Drive initiatives to improve efficiency, client satisfaction, and overall service quality
Skills and Experience:
- Qualifications
- Holding/working towards one of the Chartered Insurance Institute Qualification: CIP CII/Dip CII desirable
- Educated to A-Level standard or equivalent
- Technical Knowledge
- Good knowledge of general insurance Real Estate products, services, and good understanding of underlying legal principles and practices relating to risk within own role capacity
- Experience
- Experience in managing a team to deliver quality client services, account management, or service operations
- Track record of leading change in client service teams or multi-disciplinary operational teams
- Experience engaging with senior stakeholders, boards, and external partners
- Skills/other
- Excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively
- Ability to identify potential risks/issues and seek advice/consultation when required
- Ability to adapt to changing demands and priorities
- Good organisational skills
- Self-motivated to achieving targets planning
- Results driven mind-set
- Manages change and ambiguity
- Takes initiative for seeking opportunities
- High level of empathy and engagement to gain trust
- Highest degree of ethics and integrity in client focus
- MS Office proficiency with excellent Excel skills
- Experience of Acturis desirable
Eligibility Requirements: Eligible to work in the UK
What We Offer: At Knight Square Insurance we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary, great range of benefits, hybrid working following probation sign off, free parking and much more! We're committed to creating a supportive, inclusive workplace where everyone can succeed.
Diversity and Inclusion: At Knight Square Insurance, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.
Ready to apply: Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests. Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check, as well as a bankruptcy and financial background screening. If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team. Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Knight Square Insurance.
Operational Excellence Lead - Insurance in Hampshire employer: Knight Square Insurance Limited
Contact Detail:
Knight Square Insurance Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Lead - Insurance in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know someone at Knight Square Insurance. A friendly chat can open doors and give you insider info about the company culture.
✨Tip Number 2
Prepare for the interview by researching common questions for Operational Excellence roles. Think about how your experience aligns with their needs, especially around process optimisation and performance metrics. We want you to shine!
✨Tip Number 3
Showcase your achievements! Be ready to discuss specific examples of how you've driven improvements in previous roles. Use data to back up your claims—numbers speak volumes in operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Knight Square Insurance team. Let’s get you that interview!
We think you need these skills to ace Operational Excellence Lead - Insurance in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Excellence Lead role. Highlight your experience in process optimisation and performance analysis, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about operational excellence in insurance. Mention how your background aligns with our mission at Knight Square Insurance and how you can contribute to our success.
Showcase Your Skills: Don’t forget to highlight your interpersonal and communication skills. We value candidates who can engage effectively with stakeholders and lead teams. Make sure to provide examples of how you've successfully managed change or improved processes in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates on your application status!
How to prepare for a job interview at Knight Square Insurance Limited
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of general insurance, especially Real Estate products. Understand the legal principles and practices related to risk in your role. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing teams and delivering quality client services. Prepare examples of how you've led change in client service teams or operational settings. This is crucial for the Operational Excellence Lead role, so make it count!
✨Data-Driven Decision Making
Familiarise yourself with performance metrics and KPIs relevant to the insurance sector. Be prepared to talk about how you've used data to drive improvements in past roles. This will demonstrate your analytical skills and ability to make informed decisions.
✨Emphasise Continuous Improvement
Highlight your commitment to innovation and continuous improvement. Share specific initiatives you've led or been part of that enhanced efficiency or client satisfaction. This aligns perfectly with the company's focus on operational excellence and will set you apart from other candidates.