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- Tasks: Lead operational excellence initiatives to enhance performance and customer satisfaction.
- Company: Knight Square Insurance, a trusted broker in the insurance industry.
- Benefits: Competitive salary, hybrid working, free parking, and comprehensive training.
- Other info: Join a diverse team committed to innovation and continuous improvement.
- Why this job: Make a real impact by driving improvements in a dynamic insurance environment.
- Qualifications: A-Level education or equivalent; experience in client services and team management.
The predicted salary is between 50000 - 60000 £ per year.
Hours: Monday to Friday - 35 hours per week
Knight Square Insurance is a highly respected, trusted broker specialising in providing comprehensive insurance cover for property management companies, resident management companies (RMCs) and right to manage companies (RTMCs). We offer a range of products including Directors and Officers Insurance, Buildings and Estates as well as Terrorism Insurance, Engineering Inspection and other insurance for homeowners, landlords and tenants.
Job Purpose
To act as an Operational Excellence Lead in the best interests of the company. This role will primarily be responsible for driving measurable improvements in operational performance, customer outcomes, and efficiency by leading process optimisation, system enhancements, and operational delivery of governance frameworks across the broking function.
Process Optimisation
- Map and redesign key journeys (renewals, service, cancellations)
- Identify and remove duplication and points of failure
- Monitor service delivery processes and identify areas for improvement or innovation
- Standardise best practice across teams
Performance and Insight
- Embed and support delivery of operational KPIs
- Use performance data and service metrics to make informed decisions and drive improvement
Systems and Change
- Identify system gaps and inefficiencies
- Own and deliver enhancements / fixes
- Work with operations, compliance, Finance and external customers to drive improved processes
Project Delivery
- Lead operational and regulatory projects end-to-end
- Manage timelines, stakeholder expectations, and project outcomes
Governance and Product Oversight
- Working with Compliance Manager to ensure delivery of industry regulations, company policies, and contractual obligations
- Monitor quality measures and customer satisfaction
Innovation and Continuous Improvement
- Work to deliver continual improvement in processes across the business and with group companies
- Stay updated on industry trends and best practices to enhance client services
- Drive initiatives to improve efficiency, client satisfaction, and overall service quality
Qualifications
- Holding/working towards one of the Chartered Insurance Institute Qualification: CIP CII/Dip CII desirable
- Educated to A-Level standard or equivalent
Technical Knowledge
- Good knowledge of general insurance Real Estate products, services, and good understanding of underlying legal principles and practices relating to risk within own role capacity
Experience
- Experience in managing a team to deliver quality client services, account management, or service operations
- Track record of leading change in client service teams or multi-disciplinary operational teams
- Experience engaging with senior stakeholders, boards, and external partners
Skills and other
- Excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively
- Ability to identify potential risks/issues and seek advice/consultation when required
- Ability to adapt to changing demands and priorities
- Good organisational skills
- Self-motivated to achieving targets planning
- Manages change and ambiguity
- Takes initiative for seeking opportunities
- High level of empathy and engagement to gain trust
- Highest degree of ethics and integrity in client focus
- MS Office proficiency with excellent Excel skills
- Experience of Acturis desirable
Eligibility Requirements
Eligible to work in the UK
Benefits
At Knight Square Insurance we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary, great range of benefits, hybrid working following probation sign off, free parking and much more!
Diversity and Inclusion
At Knight Square Insurance, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.
Background Checks
Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check, as well as a bankruptcy and financial background screening. If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.
Operational Excellence Lead in Hampshire employer: Knight Square Insurance Limited
Contact Detail:
Knight Square Insurance Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Lead in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Knight Square Insurance thoroughly, understand their products, and be ready to discuss how your skills in operational excellence can drive improvements. Show them you mean business!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience in managing teams and leading change effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Knight Square Insurance team.
We think you need these skills to ace Operational Excellence Lead in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Excellence Lead role. Highlight your experience in process optimisation and project delivery, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive improvements in operational performance. Use metrics where possible to quantify your success. This will help us see the impact you've made in previous positions.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate straightforward communication, so make it easy for us to understand your qualifications and experiences.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application goes directly to our recruitment team, making it easier for us to review your details. Plus, it shows you're keen on joining our team at Knight Square Insurance!
How to prepare for a job interview at Knight Square Insurance Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of general insurance and real estate products. Familiarise yourself with the key processes like renewals and service delivery, as well as the specific challenges faced in the industry. This will show that you're not just interested in the role but also understand the nuances of the business.
✨Showcase Your Leadership Skills
As an Operational Excellence Lead, you'll need to demonstrate your ability to manage teams and drive change. Prepare examples from your past experiences where you've successfully led projects or improved processes. Highlight how you engaged with stakeholders and managed expectations to achieve positive outcomes.
✨Be Data-Driven
Since the role involves using performance data to make informed decisions, be ready to discuss how you've used metrics in previous roles. Bring examples of KPIs you've worked with and how they influenced your decision-making. This will illustrate your analytical skills and commitment to continuous improvement.
✨Emphasise Your Communication Skills
Excellent interpersonal skills are crucial for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be prepared to discuss how you've effectively communicated with different stakeholders, including senior management and external partners, to foster collaboration and trust.