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- Tasks: Lead operational excellence initiatives to enhance performance and customer satisfaction.
- Company: Join Knight Square Insurance, a trusted broker in the insurance industry.
- Benefits: Enjoy a competitive salary, hybrid working, free parking, and comprehensive training.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by driving improvements in a dynamic insurance environment.
- Qualifications: A-Level education or equivalent; experience in client services or operations preferred.
The predicted salary is between 50000 - 50000 £ per year.
Location: New Milton
Salary: Up to £50k
Hours: Monday to Friday - 35 hours per week
Knight Square Insurance is a highly respected, trusted broker specialising in providing comprehensive insurance cover for property management companies, resident management companies (RMCs) and right to manage companies (RTMCs). We offer a range of products including Directors and Officers Insurance, Buildings and Estates as well as Terrorism Insurance, Engineering Inspection and other insurance for homeowners, landlords and tenants.
Job purpose
To act as an Operational Excellence Lead in the best interests of the company. This role will primarily be responsible for driving measurable improvements in operational performance, customer outcomes, and efficiency by leading process optimisation, system enhancements, and operational delivery of governance frameworks across the broking function.
Main Responsibilities:
- Process Optimisation
- Map and redesign key journeys (renewals, service, cancellations)
- Identify and remove duplication and points of failure
- Monitor service delivery processes and identify areas for improvement or innovation
- Standardise best practice across teams
- Performance and Insight
- Embed and support delivery of operational KPIs
- Analyse trends (service levels, claims leakage, duplication, complaints)
- Use performance data and service metrics to make informed decisions and drive improvement
- Systems and Change
- Identify system gaps and inefficiencies
- Own and deliver enhancements / fixes
- Work with operations, compliance, Finance and external customers to drive improved processes
- Project Delivery
- Lead operational and regulatory projects end-to-end
- Manage timelines, stakeholder expectations, and project outcomes
- Governance and Product Oversight
- Working with Compliance Manager to ensure delivery of industry regulations, company policies, and contractual obligations
- Monitor quality measures and customer satisfaction
- Innovation and Continuous Improvement
- Work to deliver continual improvement in processes across the business and with group companies
- Stay updated on industry trends and best practices to enhance client services
- Drive initiatives to improve efficiency, client satisfaction, and overall service quality
Skills and Experience:
- Qualifications
- Holding/working towards one of the Chartered Insurance Institute Qualification: CIP CII/Dip CII desirable
- Educated to A-Level standard or equivalent
- Technical Knowledge
- Good knowledge of general insurance Real Estate products, services, and good understanding of underlying legal principles and practices relating to risk within own role capacity
- Experience
- Experience in managing a team to deliver quality client services, account management, or service operations
- Track record of leading change in client service teams or multi-disciplinary operational teams
- Experience engaging with senior stakeholders, boards, and external partners
- Skills/other
- Excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively
- Ability to identify potential risks/issues and seek advice/consultation when required
- Ability to adapt to changing demands and priorities
- Good organisational skills
- Self-motivated to achieving targets planning
- Results driven mind-set
- Manages change and ambiguity
- Takes initiative for seeking opportunities
- High level of empathy and engagement to gain trust
- Highest degree of ethics and integrity in client focus
- MS Office proficiency with excellent Excel skills
- Experience of Acturis desirable
Eligibility Requirements
Eligible to work in the UK
What We Offer:
At Knight Square Insurance we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary, great range of benefits, hybrid working following probation sign off, free parking and much more! We're committed to creating a supportive, inclusive workplace where everyone can succeed.
Diversity and Inclusion:
At Knight Square Insurance, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.
Ready to apply:
Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests.
Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check, as well as a bankruptcy and financial background screening. If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team. Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Knight Square Insurance.
Locations
Operational Excellence Lead - Insurance in Hampshire, New Milton employer: Knight Square Insurance Limited
Contact Detail:
Knight Square Insurance Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Lead - Insurance in Hampshire, New Milton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know someone at Knight Square Insurance. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their products and services inside out, so you can show how your skills in operational excellence can drive improvements in their processes.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in managing teams and leading change.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Operational Excellence Lead position.
We think you need these skills to ace Operational Excellence Lead - Insurance in Hampshire, New Milton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Excellence Lead role. Highlight your experience in process optimisation and performance analysis, as these are key for us at Knight Square Insurance.
Showcase Your Skills: Don’t forget to showcase your interpersonal skills and ability to manage change. We want to see how you’ve led teams or projects in the past, so give us some solid examples!
Be Clear and Concise: When answering the application questions, be clear and concise. We appreciate straightforward answers that get to the point, especially when it comes to your achievements and how they relate to our needs.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to upload your CV and answer those questions.
How to prepare for a job interview at Knight Square Insurance Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of general insurance, especially Real Estate products. Familiarise yourself with the key responsibilities of the Operational Excellence Lead role and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Achievements
Prepare specific examples of how you've driven process optimisation or led change in previous roles. Use metrics to demonstrate your impact, like improvements in service delivery or customer satisfaction. This will show them you can deliver results.
✨Engage with Stakeholders
Since this role involves working with senior stakeholders, think about how you can effectively communicate your ideas and insights. Practice articulating your thoughts clearly and confidently, as well as listening actively to their concerns and feedback.
✨Emphasise Continuous Improvement
Highlight your commitment to innovation and continuous improvement. Be prepared to discuss industry trends and best practices that could enhance client services. Show them you're not just about maintaining the status quo but are eager to drive positive change.