At a Glance
- Tasks: Support daily operations and enhance customer experience in a fast-paced office environment.
- Company: Join Knight Frank, a leading global real estate consultancy with a rich history.
- Benefits: Competitive salary and opportunities for personal and professional growth.
- Other info: Collaborative culture that values your voice and encourages innovation.
- Why this job: Be at the heart of a dynamic team, making a real impact on client experiences.
- Qualifications: Experience in administration or business support, with strong organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934.
Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies.
We work responsibly in partnership to enhance people’s lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
At the heart of all we do are our Clients.
A relationship built on trust is vital.
As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property.
Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse.
We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring.
We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve.
Our collaborative and engaged teams provide excellent and dedicated client service.
In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.
Learn more about what sets us apart here.
About The Role
Knight Frank is looking to hire an Operations Coordinator to join our highly successful London Sales Richmond Office.
This is a varied and fast-paced role where you'll be at the heart of the office, supporting colleagues, clients and senior stakeholders while helping to ensure the smooth running of daily operations.
What you'll be doing
- Customer Experience
- Deliver an exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores
- Assist in answering incoming and outbound calls and welcoming clients
- Managing and coordinate external enquiries
- Refer clients to a wide range of KF services
- Sales administration
- Manage and execute, with strong attention to detail, all administrative aspects of the property journey across multiple instructions using our CRM system
- Adhere to and enforce best practice, compliance and client due diligence processes throughout the sales process
- Liaise with clients, other business service lines and external contractors professionally
- Accurate generation of final account invoices and credit notes
- Finance
- Manage approvals of office contractor invoices
- Assist team with submission of expenses if required
- Submit Saturday staff timesheets Office Management
- Maintain a tidy and well-organised office environment, ensuring all required safety checks are completed and accurately logged
- Maintain the office environment, equipment, and IT hardware, ensuring all supplies and stationery are ordered as required
- Assist with office refurbishment or relocation programmes
- Assist with implementing ISO regulations in office and external audits
- Adhere to and enforce GDPR, data and IT security regulations
- Operations
- Prepare reports for management meetings
- Ensure accurate performance, holidays and absence records and reports are maintained
- Manage team diaries accordingly
- Manage Saturday rota
Explore more about the office and team here: https://www. knightfrank. co. uk/offices/richmond-estate-agents
Competitive salary
Please note: this is a Direct Search led by Knight Frank.
What we're looking for
- Prior experience in a business support, administration or front of house role
- Flexibility, adaptability and a co-operative attitude.
- Excellent organisational skills with strong attention to detail and effective diary management
- Excellent standard of English grammar and spelling.
Your trusted partners in property.
We work responsibly in partnership to enhance people’s lives and environments.
Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies.
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Operations Coordinator | Richmond employer: Knight Frank Services Company Limited
Knight Frank is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment in Richmond where collaboration and innovation thrive. With a commitment to inclusivity and diversity, the company empowers its staff to take ownership of their roles while providing ample opportunities for professional development. Employees enjoy a supportive culture that values their contributions, ensuring that everyone can make a meaningful impact in the real estate sector.
Contact Details:
Knight Frank Services Company Limited Recruitment Team
