At a Glance
- Tasks: Support our South Kensington Lettings Team with customer experience and administrative tasks.
- Company: Join Knight Frank, a leading global real estate consultancy with a rich history.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for personal growth.
- Other info: Be part of an inclusive culture that values your voice and ideas.
- Why this job: Make a real impact in property while developing your skills in a dynamic environment.
- Qualifications: 3+ years in operations or administration, with strong attention to detail and teamwork skills.
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC . Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
Knight Frank is looking to recruit an Operations Coordinator to join our South Kensington Lettings Team.
Customer Experience
- Provide an exceptional internal and external customer experience in every interaction
- Assist in answering incoming and outbound calls and welcoming clients, taking accurate information
- Maintain a tidy office and reception area
- Assist Department Head with implementation of Customer Experience initiatives
- Help drive net promotor scores through customer journey improvement initiatives
- Refer clients to a wide range of KF services including Commercial and the Global network
Lettings Administration
- Work with Operations teams to help provide a level of support within agreed timeframes to Department Head, office team and other departments
- Create and manage new property records and instructions on our inhouse system
- Ensure HUB records are accurate and maintained
- Order land registry title checks and confirm correct ownership
- Create template letters and forms (Inc. marketing recommendation reports, terms and conditions etc.)
- Liaise with clients to obtain necessary documents
- Organise and upload EPCs, photos and floorplans (with external suppliers)
- Distribute portal enquiries and assist with relocation corporate searches if required
- Assist with preparing reports for weekly, monthly and ad hoc meetings
- Terminate tenancies when instructed
Best Practice
- Assisting with KYC/CDD process for clients and counterparties
- Display knowledge and ensure compliance of best practice
- Ensure correct naming conventions and accurate notes are used on all property files
- Completing monthly reporting (EPC, R2R reports)
- Ensure the correct procedure is followed when handling keys
Finance
- Coding of contractor invoices in Working Life Process
- Joint Agency invoices with accounts
- Display an understanding of accounts systems and processes (statements, ledgers and charges)
- Monitor reporting on Power Bi
HSE, Facilities and Information Security
- Ensure clear desks and clear screen policies are followed
- Follow storage and archive protocols
- Ensure confidential files are treated correctly
- Liaise and raise security incidents or weakness with the Data Protection team
- Adhere to GDPR, data and IT security regulations
- Monitor and keep an accurate record of key storage within office
- Manage and ensure all necessary safety checks are completed and logged on a weekly, monthly and annually basis via a third-party platform
- Order stationery and hardware as required
- Assist with office refurbishment or relocation programmes
- Display knowledge of ISO regulations and implement in office
- Ensure all new starters are aware and sent the Health & Safety protocols and relevant risk assessments are completed/logged
- Set and implement annual sustainability targets with the assistance of the Health and Safety team
Operations
- Be a trouble shooter with system processes and procedures
- Collaborate with wider teams to support offices as and when required
- Support with new starter and team training
- Contribute to the roll out of new initiatives and projects
- Demonstrate high competence in all KF systems (working life, HUB, QUBE, Global life, NorthRow)
- Help train and support the onboarding process for new teams members within office
Local Marketing
- Create or review property descriptions for new and existing properties prior to launch
- Monitor and update property listings
- Manage any unsubscribe requests in HUB and marketing platforms
- Assist with the organisation of local offices/ sponsorship events
- Supply imagery and property information for publications, marketing campaigns and PR
- Create marketing collateral including property brochures, window cards, advertising mailers and pitching materials
- Adhere to marketing guidelines, regulations and deadlines
Professional experience and personal skills profile
3 years+ in a similar operations, administration or secretarial role preferred Proficient with Microsoft office packages Flexibility, adaptability and a co-operative attitude Calm under pressure Excellent standard of English grammar and spelling Diligent and efficient Strong attention to detail Self-motivated and team player
Competitive salary
Your trusted partners in property. We work responsibly in partnership to enhance people's lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies.
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Operations Coordinator | South Kensington Lettings in London employer: Knight Frank Services Company Limited
Knight Frank is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment in Richmond where collaboration and innovation thrive. With a commitment to inclusivity and diversity, the company empowers its staff to take ownership of their roles while providing ample opportunities for professional development. Employees enjoy a supportive culture that values their contributions, ensuring that everyone can make a meaningful impact in the real estate sector.
Contact Details:
Knight Frank Services Company Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator | South Kensington Lettings in London
✨Get Involved in Local Property Events
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We think you need these skills to ace Operations Coordinator | South Kensington Lettings in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Operations Coordinator | South Kensington Lettings role at Knight Frank Services Company Limited, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Knight Frank Services Company Limited
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Knight Frank Services Company Limited operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Knight Frank Services Company Limited. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Knight Frank Services Company Limited.
