At a Glance
- Tasks: Support customer experience and sales administration in a dynamic office environment.
- Company: Join Knight Frank, a leading property consultancy with a collaborative culture.
- Benefits: Part-time hours, competitive salary, and opportunities for professional growth.
- Other info: Flexible working days with a focus on teamwork and personal development.
- Why this job: Make a real impact by enhancing customer experiences and supporting innovative projects.
- Qualifications: Experience in administration or operations preferred; strong attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Knight Frank is seeking a Business Support Coordinator to be based in our Cobham office, supporting our Elmbridge network (Esher, Cobham, and Weybridge). This part‑time position (3 days per week) is offered on a 12‑month fixed‑term contract.
Responsibilities
- Customer Experience
- Provide an exceptional internal and external customer experience in every interaction
- Assist in answering incoming and outbound calls and welcoming clients, taking accurate information
- Manage and coordinate external enquiries and office inboxes to arrange property visits
- Maintain a tidy office and reception area
- Assist Department Head with implementation of Customer Experience initiatives
- Drive net promoter scores through customer journey improvement initiatives
- Refer clients to a wide range of KF services including Commercial and the Global network
- Sales Administration
- Work with Operations teams to provide a high level of support within agreed timeframes to Department Head, office team and multiple departments
- Create and manage new contacts, property records and instructions on our in-house CRM system for all team members
- Order land registry title checks and plans
- Create template letters and forms
- Best Practice and Client Due Diligence
- Manage our due diligence process and work with our in-house best practice and client due diligence team
- Deliver updates to adhere to all internal and external compliance & best practice measures and procedures
- Implement and lead high standards of compliance across data quality, systems, financial processes and audits and work with relevant stakeholders to support best practice
- Liaise with clients to obtain necessary documents
- Ensure office compliance and drive audit pass rates improvements
- Internal digital file organisation and maintenance is upheld
- Finance
- Accurate generation of sales invoices and credit notes
- Coding of contractor and office facility invoices
- Assist team with submission of expenses if required
- Ad hoc support to submit Saturday staff or Viewing assistants timesheets and expenses
- HSE, Facilities and Information Security
- Display knowledge of ISO regulations and implement in office
- Ensure clear desk & clear screen policies are followed
- Follow storage & archive protocols
- Ensure confidential files are treated correctly
- Liaise & raise security incidents or weaknesses with the Data Protection Officer
- Adhere to GDPR, data and IT security regulations
- Log any accidents and report via third party platform
- Operations
- Be a trouble shooter with system processes and procedures
- Feedback to relevant stakeholders on performance of systems and processes
- Collaborate with wider business support community to support offices as and when required
- Implementation of new digital projects
- Contribute to the roll out of new initiatives
- Demonstrate high competence in all KF systems (Working Life, Hub, Global Life, Power BI, Audit centre, etc.)
- Manage team diaries accordingly
- Local Marketing
- Create marketing collateral including property brochures, window cards, advertising mailers and pitching materials
- Organise EPCs, photos and floorplans with external suppliers
- Manage and update relevant social media channels
- Liaising and collaborating with regional marketing Senior operations coordinator
- Update property listings on internal and external property portals
- Adhere to marketing guidelines and regulations
- Supply imagery and property information for regional publications, central marketing campaigns and PR
- Master the use of internal systems to produce, search and download imagery
- Oversee look and feel of office in line with central guidelines
- Comply with marketing deadlines
Professional Experience and Personal Skills Profile
- 2 years+ (not essential) experience in a similar operations, administration or secretarial role preferred
- Proficient with Microsoft office packages
- Flexibility, adaptability and a co-operative attitude
- Calm under pressure
- Excellent standard of English grammar and spelling
- Diligent and efficient
- Strong attention to detail
- Self‑motivated
- Team player
Contract Information
- Contract Type: Maternity Cover (12‑month Fixed Term Contract)
- Working Pattern: Part‑time (Monday – Wednesday)
- Hours: 9:00am – 5:30pm
- Competitive salary
Business Support Coordinator | Cobham - Part-Time employer: Knight Frank Services Company Limited
Knight Frank is an exceptional employer, offering a supportive and collaborative work environment in our Cobham office. As a Business Support Coordinator, you will enjoy flexible part-time hours while contributing to a culture that prioritises customer experience and employee growth. With opportunities for professional development and a commitment to compliance and best practices, Knight Frank ensures that every team member can thrive and make a meaningful impact.
Contact Details:
Knight Frank Services Company Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Coordinator | Cobham - Part-Time
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Business Support Coordinator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research Knight Frank and their customer experience initiatives. Think about how your skills can contribute to their goals, and come armed with examples of how you've excelled in similar roles before.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the systems mentioned in the job description, like CRM tools and Microsoft Office. Being able to demonstrate your proficiency can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Knight Frank.
We think you need these skills to ace Business Support Coordinator | Cobham - Part-Time
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Coordinator role. Highlight relevant experience, especially in customer service and administration, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Knight Frank. Mention specific skills that align with the job description and show us your enthusiasm for the role.
Showcase Your Skills:We want to see your skills in action! If you have experience with CRM systems or creating marketing materials, make sure to include examples of your work. This will help us understand how you can contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Knight Frank Services Company Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Coordinator. Familiarise yourself with customer experience initiatives and sales administration tasks mentioned in the job description. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on providing an exceptional customer experience, prepare examples from your past experiences where you’ve excelled in customer service. Be ready to discuss how you handled inquiries or resolved issues effectively, as this will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
The job requires managing multiple tasks and maintaining compliance. Bring up specific instances where you successfully organised files, managed schedules, or coordinated projects. This will show that you can handle the operational aspects of the role efficiently.
✨Be Ready to Discuss Technology Proficiency
Familiarity with Microsoft Office and CRM systems is essential. Brush up on your technical skills and be prepared to discuss any relevant software you’ve used in previous roles. If you have experience with digital projects or data management, make sure to mention that too!
