At a Glance
- Tasks: Support customer experience initiatives and manage sales administration in a dynamic office.
- Company: Join a leading property firm in the heart of Mayfair, London.
- Benefits: Enjoy a competitive salary and a vibrant work environment.
- Other info: Flexible, collaborative team with opportunities for growth and learning.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous admin or front-of-house experience is a plus, but not essential.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Operating Coordinator role in our London Sales Mayfair Office.
Responsibilities
- Customer Experience: Deliver an exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores. Answer incoming and outgoing calls, welcome clients, manage external enquiries and refer clients to a wide range of KF services.
- Sales administration: Manage and execute all administrative aspects of the property journey across multiple instructions using our CRM system, ensuring best practice, compliance and client due diligence processes throughout the sales process.
- Finance: Generate final account invoices and credit notes, manage approvals of office contractor invoices, assist team with expense submissions and submit Saturday staff timesheets.
- Office management: Maintain a tidy and well-organised office environment, complete safety checks, order supplies, assist with refurbishment/relocation programmes and implement ISO regulations and GDPR, data and IT security regulations.
- Operations: Prepare reports for management meetings, maintain accurate performance, holiday and absence records, manage diary and Saturday rota.
Qualifications
- Prior experience in a business support, administration or front of house role (preferred but not required).
- Flexibility, adaptability and a cooperative attitude.
- Excellent organisational skills with strong attention to detail and effective diary management.
- Excellent standard of English grammar and spelling.
Compensation
Competitive salary.
Operations Coordinator - Mayfair in City of Westminster employer: Knight Frank Services Company Limited
As an Operations Coordinator in our prestigious Mayfair office, you will be part of a dynamic team that prioritises exceptional customer experiences and operational excellence. We offer a supportive work culture that encourages professional growth through continuous training and development opportunities, all while enjoying the vibrant atmosphere of one of London's most iconic locations. Join us to be part of a company that values your contributions and fosters a collaborative environment where your skills can truly shine.
Contact Details:
Knight Frank Services Company Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator - Mayfair in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Knight Frank Services Company Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Knight Frank Services Company Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Coordinator - Mayfair in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Knight Frank Services Company Limited:Your cover letter is your chance to shine! Tell us why you want to work at Knight Frank Services Company Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Knight Frank Services Company Limited!
How to prepare for a job interview at Knight Frank Services Company Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
