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- Tasks: Ensure seamless unit handover and manage defects for property owners.
- Company: Knight Frank, a leading global real estate consultancy with a rich history.
- Benefits: Competitive salary, growth opportunities, and a supportive team environment.
- Why this job: Make a real impact in property management while developing your career.
- Qualifications: Experience in unit handover and strong communication skills required.
- Other info: Join a collaborative team that values your contributions and encourages innovation.
The predicted salary is between 36000 - 60000 £ per year.
Who are we
Founded in 1896, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve.
About The Role
As a Customer Service Officer / Executive, you’ll play a crucial role in ensuring a seamless experience for property owners during both unit handover and defects management. Your ability to communicate effectively and prioritize customer satisfaction will be key in delivering exceptional service to our clients.
What You Will Be Doing
- Pre-Handover Inspections: Conduct detailed inspections of units before handover, identify defects, and work closely with contractors to ensure prompt resolution. Keep the developer updated on progress and prepare comprehensive handover kits for owners.
- Handover Process: Coordinate handover schedules with the developer, guide owners through the handover, and address any inquiries about unit interiors. Maintain accurate handover records and provide daily updates to the developer.
- Defects Management: Act as the liaison between owners and contractors, ensuring timely defect resolutions. Oversee rectification sign-offs and monitor progress to meet agreed timelines. Maintain logs for keys, access cards, and other critical details during defect rectifications.
We’re Looking For Someone Who’s:
- Experienced in unit handover and defects management.
- A strong communicator with a customer-first mindset, able to navigate complex situations with ease.
- Highly organized and detail-oriented, capable of managing multiple tasks and timelines.
- Comfortable working independently, yet a team player with a collaborative attitude.
If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!
Competitive salary
Customer Service Officer / Executive (Unit Handover & Defects Management) in London employer: Knight Frank Pte Ltd
Contact Detail:
Knight Frank Pte Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer / Executive (Unit Handover & Defects Management) in London
✨Tip Number 1
Get to know the company inside out! Research Knight Frank's values, recent projects, and their approach to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for acing the interview process. Plus, it shows you're proactive and keen to learn!
✨Tip Number 3
Practice your communication skills! Since the role is all about effective communication, consider doing mock interviews with friends or family. Focus on how you can convey your customer-first mindset and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Knight Frank and ready to contribute to their mission of enhancing people's lives.
We think you need these skills to ace Customer Service Officer / Executive (Unit Handover & Defects Management) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Officer. Highlight your experience in unit handover and defects management, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background aligns with our values at Knight Frank. Keep it concise but impactful!
Showcase Your Organisational Skills: Since this role requires juggling multiple tasks, give examples in your application that demonstrate your organisational prowess. Mention any tools or methods you use to stay on top of things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Knight Frank Pte Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of unit handover and defects management. Familiarise yourself with common issues that arise during these processes and think about how you would handle them. This will show your potential employer that you're not just interested in the role, but that you’re also knowledgeable and prepared.
✨Showcase Your Communication Skills
As a Customer Service Officer, communication is key. Prepare examples of how you've effectively communicated with clients or resolved conflicts in the past. Be ready to demonstrate your customer-first mindset and how you can navigate complex situations with ease during the interview.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage multiple tasks and timelines. Bring along any relevant documentation or examples of your work that showcase your attention to detail. This will help illustrate your capability to handle the responsibilities of the role.
✨Emphasise Teamwork and Collaboration
While you may be comfortable working independently, it’s important to show that you’re also a team player. Share experiences where you’ve collaborated with others to achieve a common goal. This aligns with Knight Frank's values of inclusivity and teamwork, making you a more attractive candidate.
